Wi-Fi Issues - Ford SYNC 3 Supplement Manual

Issue
Failed connection.
Disconnecting after
successful connection.
Poor signal seen by SYNC
3 despite being near a
hotspot.
A hotspot is not listed in the
list of available networks.
MKC (TME) , enUSA, Edition date: 01/2016, Second Printing
SYNC 3

Wi-Fi Issues

Possible cause
Password error.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
There may be an obstruc-
tion between SYNC 3 and
the hotspot.
The hotspot was defined as
a hidden network.
105
Possible solution
Verify password.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.