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The contact center management console can access TASKE Contact via a browser-based
interface from any computer with internet access, to monitor ACD activities and track important
indicators such as agent availability, longest call waiting, calls answered, and average talk time.
TASKE Contact provides the following key features:
• Web-based interface
• Real-time queue and agent activity monitoring for inbound, outbound, and internal
calls
• Historical reporting on all calls
• Replay historical ACD call activity to review performance indicators
• Call Visualizer for detailed call analysis
• Spectrum readerboard display application
• Workforce management integration
• Call forecasting reports
• Detailed extension and trunk reporting outside of call center
2. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment
Avaya S8500 Server
Avaya G650 Media Gateway
•
TN799DP C-LAN Circuit Pack
•
TN2302AP IP Media Processor Circuit Pack
Avaya Application Enablement Services
Avaya C363T-PWR Converged Stackable Switch
Avaya 4610SW IP Telephones
Avaya 4625 Series IP Telephones
Avaya 9650 IP Telephones
Avaya 1616 IP Telephones
TASKE Contact using
Dell Precision 360 with Windows 2003 Server
SVS; Reviewed:
SPOC 6/18/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
Software
Avaya Communication Manager 5.0, load
825.4
HW01 FW015
HW13 FW095
4.1 (31.2.0)
4.3.12
2.8.3
2.8.3
Avaya one-X™ Deskphone Edition 2.0
(H.323)
Avaya one-X™ Edition 1.23 (H.323)
8.8
3 of 39
AES41-Taske
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