Warranty And Support; Troubleshooting - Philips AVENT SCF397 User Manual

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Warranty and support

If you need information or support, please visit www.philips.com/support or read the international
warranty leaflet.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
I experience pain when I
use the breast pump.
The breast pump does
not switch on (indicator
lights do not go on).
All indicator lights on the
motor unit are flashing
and device shuts off
automatically.
I do not feel any
suction/the suction level
is too low.
Solution
-
Choose a suction level that is comfortable for you.
-
Check if the silicone diaphragm is undamaged (does not have small
cracks, holes etc.).
-
Ensure that your nipple is placed in the center of the cushion.
-
If the pain persists, stop using the breast pump and consult your
healthcare professional.
-
Check if you are using the adapter that was supplied with the device
and that the adapter is connected correctly to the motor unit and wall
socket.
-
Connect the adapter to another wall socket and check if the breast
pump can be switched on.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
Try to switch on the motor unit again.
-
Check if you are using the adapter that was supplied with the device.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
If possible, try a higher suction level.
-
Check if the silicone diaphragm is assembled correctly (see
'Assembling the breast pump').
-
Check if the white valve is undamaged and assembled correctly (see
'Assembling the breast pump').
-
Check if the other parts of breast pump are intact and assembled
correctly (see 'Assembling the breast pump').
-
Make sure that the pump is positioned correctly on the breast to allow
a seal between breast pump and breast.
-
If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.