If You Need Assistance Or Service - Whirlpool IBC310 Use And Care Manual

If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. However, you may still
need assistance or service. When calling our Consumer Assistance Center (in U.S.A.) or your
authorized Inglis Limited Appliance Service company (in Canada) for help or calling for
service, please provide a detailed description of the problem, your appliance's complete
model and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The surface
units will not
operate
Control knob(s)
will not turn
Cooking results
are not what
you expected
IF Y O U NEED AS S IST A N CE O R S ER V IC E
POSSIBLE CAUSE
The unit is not wired into a live
circuit with proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
A household fuse has blown
or a circuit breaker has
tripped.
You have not plugged in
surface units all the way.
You are not setting the control
knobs correctly.
You are not pushing in before
turning.
The cooktop is not level.
The recipe has never been
tested or is not from a reliable
source.
The pan used is not the type
or size recommended in the
recipe.
Cooking utensil does not fit
the surface unit being used.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Replace household fuse or reset
circuit breaker.
Turn control knobs to OFF and plug
surface units in all the way. (See
"Replacing" on page 10.)
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.
Level cooktop. (See Installation
Instructions.)
Use only tested recipes from a
reliable source.
Refer to a reliable cookbook for
recommended pan type and size.
Pan should be the same size or
slightly larger than surface unit being
used.
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