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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Pat-t 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance's complete mode and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before
calling
for assistance
. . .
Performance problems often result from little things 1 ou can find and fix without tools
Of
any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The unit is not wired into a
live circuit with proper
voltage.
A household fuse has blown
or a circuit breaker has
tripped.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
The surface
units will not
operate
The grill does
not work
properly
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
You have not plugged in coil
Plug surface units in all the way.
element surface units all the
(See "Replacing" on page 18.)
way.
You are not setting the control
Push control knobs in before turning
knobs correctly.
to a setting.
You
have not left space
Leave more space between items.
between food items.
You have not preheated the
Remove food and let grill preheat.
grill for the proper amount of
time.
Food was partially frozen or
Allow for more cooking time.
very cold before grilling. This
will make cooking time longer.
Control
knob(s) will
not turn
You are not pushing in before
Push control knob(s) in before turning
turning.
to a setting.
27
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