If You Need Service Or Assistance - Whirlpool SC863OEW Use & Care Manual

If You Need Service Or Assistance mmm
We suggest you follow these
steps:
1. Before calling for assistance . . .
Performance problems often result from little
things you can find and fix without tools of any
kind.
If nothing operates:
9 Is the cooktop properly connected to gas
supply? (See Installation Instructions.)
l
Is the power supply cord plugged into a live
circuit with the proper voltage? (See Installation
Instructions.)
l
Have you checked your home's main fuses or
circuit breaker box?
l
Have instructions in this book been followed?
. Is the control knob set in the correct position?
l
Is the flow of combustion and/or ventilation air
to the unit obstructed? Do not obstruct air
flow to and around unit.
l
Recheck suspected defect.
If burner fails to light:
l
Is the cooktop connected to electrical power?
l
Have you checked your home's main fuses or
circuit breaker box?
l
Are burner ports clogged? See page 8.
If burner flames are uneven:
l
Are burner ports clogged? See page 8.
If burner flames lift off ports, are yellow, or
are noisy when turned off:
l
The air/gas mixture may be incorrect. (Call for
service.)
If burner makes a popping noise when ON:
l
Is the burner wet from washing? Let dry.
If surface burner control knob(s) will not turn:
l
Did you push in before trying to turn?
If cooking results are not what you expected:
l
Is the cooktop level?
l
Does the flame size fit the cooking utensil being
used?
l
Are you following a tested recipe from a reliable
source?
l
Are the pans the size called for in the recipe?
l
Do the cooking utensils have smooth, flat
bottoms and fit the surface burners being used?
IO