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If you need service or assistance, we suggest you
follow these four steps:
1.
Before calling
for
assistance..
.
Performance
problems
often result from litle
things
you can
find and
fix yourself
without
tools of any kind.
If nothing
operates:
l
Is the cooktop
wired correctly
to a live circuit
with the proper
voltage?
(See Installation
Instructions.)
l
Have you checked
the main fuse or circuit
breaker
box?
If surface
units will not operate:
l
Have you checked
the main fuse or circuit
breaker
box?
l
Are surface
units plugged
in all the way?
l
Do the control
knobs turn?
If surface
unit control
knob
or knobs
will not
turn:
l
Did you push in before
trying to turn?
If cooking
results aren't
what you expected:
Surface
units
l
Is the cooktop
level?
l
Are you
using
pans
recommended
on
page
6?
l
Are the pans the size called
for in the recipe?
l
Do the cooking
utensils
have
smooth,
flat
bottoms?
l
Do the cooking
utensils
fit the surface
unit
being
used?
Grill
l
Did you
leave
space
between
the food
items?
l
Was the grill preheated
forthe properamount
of time?
l
Was food partially
frozen or very cold before
grilling?
Cooking
time will be longer.
If venting
results aren't
what you expected:
l
Is the exhaust
fan turned
ON?
l
Are the cooktop
surface
units and module
parts
clean?
They must be cleaned
after
each
use.
l
Are the vent filters clean
and in place?
Re-
placement
filters [Part No. 786220)
can
be
ordered
from Whirlpool
Dealers or TECH-CARE
Service
Companies.
l
Is the vent duct or outside
opening
blocked?
l
Is there a draft in the room where
the cook-
top is installed?
l
Has the meat fat been well trimmed?
2.
If you need assistance*.
. .
Call the Whirlpool
COOL-LINE i service
as-
sistance
telephone
number.
Dial free from:
Continental
U.S. . . . . . . . . . (800)253-1301
Michigan..
. . . . . . . . . . . . . . (800)632-2243
Alaska
& Hawaii
. . . . . . . . (800)253-1121
and talk with one of our trained
Consultants.
The Consultant
can instruct you in how to ob-
tain satisfactory
operation
from your appli-
ance or, if service
is necessary,
recommend
a
qualified
service
company
in your area.
CARE service
tech-
mw-cARE
nicians
are trained
FRANCHISED
SERVICE
to fulfill the product
warranty
and
pro-
I
CARE '
Service
Companies.
TECH-
3.
If you need service*.
. .
Whirlpool
has
a
nationwide
network
of franchised
TECH-
vide
after-warranty
service,
anywhere
in the
United
States. To locate
TECH-CARE
service
in your area, call our COOL-LINE service
assis-
tance
telephone
number
(see Step 2) or look
in your
telephone
directory
Yellow
Pages
under:
APPLIANCES-HOUSEHOLD-
ELECTRICALAPPLIANCES-
MAJOR-SERVICE
8 REPAIR
MAJOR-
REPAIRING
8 PARTS
OR
WHIRLPOOLAPPLIANCES
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH
CAHESERVICE
FRANCHISEDTECH
CARESERVICt
<t.tll~lr't'( I)lIlJ4 \/t.s
';t.HH\'l('k ( '0 IfP-l.VIE.';
XYZSERVICECO
XYLSERVICE CO
123 M~DIP
933 3939
123 Maple
333 9333
OR
WASHING
MACHINES.
DRYERS
8 IRONERS-
SERVICING
WHlRLPOOLAPPLlANCES
FRANCHISEDTECH
CARESERVICE
\t.HL'l('t.
( OIfl'4
\/t;s
XYZSERVICE CO
123 MapIp
999 9933
4.
If you have a problem*.
. .
Call our COOL-LINE service
assistance
tele-
phone
number
(see Step 2) and talk with one
of our Consultants,
or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor. Ml 49022
If you must call or write, please
provide:
model
number,
serial number,
date of purchase,
and
a complete
description
of the problem.
This
information
is needed
in order
to better
re-
spond to your request
for assistance.
FSP IS CI reglstered
trademark
of WhIrlpool
Corporation
for quaI@ ports took for this symbol
of aualitv whenever
vou need o reolocement
port for iour Whlrlpobl appliance
'FSP
EplOCemeni
parts will fit right and work right
because
they are made to the same exoctlng
speclflcatlons
used to build every new
WhIrlpool appliance
15
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