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IBM LTO User Manual

Autoloader
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LTO Autoloader
User's Guide

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  • Page 1 LTO Autoloader User’s Guide...
  • Page 3 LTO Autoloader User’s Guide...
  • Page 4 Note: Before using this information and the product it supports, read the information under Appendix B, ″Product warranties and notices″ on page B-1. First Edition (January 2001) © Copyright International Business Machines Corporation 2000. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Handling tape cartridges . . 19 Warranty Statements . . 45 IBM Statement of Limited Warranty for United Chapter 3. Autoloader configuration . . 21 States, Puerto Rico, and Canada (Part 1 - General Retrieving autoloader information . . 21 Terms) .
  • Page 6 LTO Autoloader: User’s Guide...

  • Page 7: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2000...
  • Page 8 LTO Autoloader: User’s Guide...

  • Page 9: Chapter 1. Installation And User's Guide

    The IBM LTO autoloader is an automated storage and retrieval system that comes with a preinstalled LTO tape drive, three fixed-cartridge slots, and a removable magazine that can hold six additional tape cartridges. You can connect the autoloader to a server externally, or you can install the autoloader in a server rack on a fixed shelf.

  • Page 10: Autoloader Views

    5 LED status bar 6 Slot for pull-out information tab Back panel view The components shown in the previous illustration include the following. 1 autoloader controller card 2 Power supply 3 Future upgrade 4 Drive module 5 Status LEDs LTO Autoloader: User’s Guide...
  • Page 11 6 Power cord receptacle 7 SCSI connectors Chapter 1. Installation and user’s guide...

  • Page 12: Product Features

    Autoloader and tape drive microcode updates using the SCSI bus v Display of device microcode and hardware revision numbers v Embedded diagnostic software that displays status for head cleaning, autoloader, and tape drive operation and provides test functions to help isolate problems. LTO Autoloader: User’s Guide...

  • Page 13: Unpacking The Autoloader

    Unpacking the autoloader Before taking the autoloader out of its packaging, inspect the carton for damage that might have occurred during shipment. If you received the autoloader on a pallet, inspect the pallet for damage. Report any damage to the shipper immediately.
  • Page 14 Note: You might need to forcefully push the tab all the way to the back of the slot in order for it to click completely into place. LTO Autoloader: User’s Guide...

  • Page 15: Preparing For Installation

    Preparing for installation Before installing the autoloader, read the following safety statements. v Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: — Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 16: Installing The Autoloader

    Disk Utilities to have the computer retrieve the SCSI bus and display all of the attached SCSI devices. 13. If you do not already have backup/restore software installed, you can install the complementary trial software of your choice by inserting the CD into your LTO Autoloader: User’s Guide...

  • Page 17: Getting Started With The Autoloader

    computer CD-ROM drive and following the onscreen instructions. 1 Terminator 2 Power cord 3 SCSI jumper cable 4 SCSI interface cable to host Getting started with the autoloader After you install the autoloader, perform the following to begin using the autoloader.
  • Page 18 1. Select Main menu-->Administration-->More-->Set Date and Time. 2. Enter the Set Date & Time menu. 3. Use the [-] or [+] keys to select the year, month, and day. Use the --> to scroll to the next entry when complete. LTO Autoloader: User’s Guide...
  • Page 19 4. Set the hour and minutes (00:00:00) using [-] or [+] keys. Use the --> key to scroll over to the next selection. The seconds are automatically set at 00. 5. Use the [-] or [+] keys to substract or add hours for your time zone. (For more information, see the following table.) ″UTC″...
  • Page 20 LTO Autoloader: User’s Guide...

  • Page 21: Chapter 2. Autoloader Operation

    An icon, 4 , that indicates the general status of the autoloader. Press the corresponding button to obtain more information about the autoloader status v Door to open the door v Main to go to the Information, Operations, and Administration menus © Copyright IBM Corp. 2000...

  • Page 22: Panel Icon Messages

    Main Menu or re-enter the password. The following figure displays the top level menu items and their corresponding nested submenus. Note: The front panel display returns to the Home screen if a button is not pressed for 3 minutes. LTO Autoloader: User’s Guide...

  • Page 23: Understanding The Menu Structure

    Understanding the menu structure The following graphic shows the front panel menu structure. Tape and drive operations The following sections describe how to access tapes within the autoloader. Accessing tapes in the autoloader Tapes in the autoloader can be accessed from the front magazine or the internal back slots.
  • Page 24 Accessing tapes from the internal back slots Refer to the following illustration. To access tape cartridges from the internal back slots, do the following. 1. Unplug the power cord from the back of the autoloader. LTO Autoloader: User’s Guide...
  • Page 25 2. Follow the steps on the previous page to open the door and remove the front magazine. If you are loading tapes for the first time, ensure you turn the autoloader on, wait until the autoloader is ready and then turn it off before loading any tapes. This procedure moves the transport away from the back slots.
  • Page 26 OK. A message displays if the destination slot chosen is reserved or is the original “home” slot for a tape in the drive. 4. A status screen indicates the tape is being moved. LTO Autoloader: User’s Guide...

  • Page 27: Handling Tape Cartridges

    You can damage drives if you try to load incompatible media. For best results, use IBM brand data and clean cartridges. You can order additional IBM clean and data cartridges by calling 1-800-IBM-MEDIA. Note: Although you can use other IBM approved data cartridges, use of non-IBM brand clean cartridges is not supported and will cause unsupported clean cartridges to be ejected.
  • Page 28 Remove dust on the outside of tape cartridges with a damp cloth. v Store cartridges vertically, not horizontally. v Store tape cartridges in their plastic containers and in the environmental conditions recommended in your tape media documentation. v Use bar code labels. LTO Autoloader: User’s Guide...

  • Page 29: Chapter 3. Autoloader Configuration

    Displays the number of times tapes have been moved. Identity Displays the autoloader serial number. Drive Information To display drive information, select Main -->Information-->Drive Information. Then select one of the options in the following table: © Copyright IBM Corp. 2000...

  • Page 30: Configuration Information

    5. Select Run to start the test cycle. The test results will display at the conclusion of the test cycle. Note: Select Stop to halt a running test. The current test cycle completes and the test stops. Stopping the test might take a few minutes. LTO Autoloader: User’s Guide...
  • Page 31 Test Description Check Inventory Physically scans the entire autoloader to determine the location, status, and barcode information of tapes. Recalibrate Loader Performs the power-up self-tests. Each test runs one time per test loop. This test recalibrates the mechanics and clears hard errors, but not the hard error log.
  • Page 32 LTO Autoloader: User’s Guide...

  • Page 33: Chapter 4. Autoloader Maintenance

    This sections explains how to replace a drive module. Removing the LTO drive module This section explains how to remove the LTO drive module. Note: To preserve SCSI communications, do not loosen or remove the SCSI cable connected to the outside of the drive module. The connection to be removed is located inside the drive module.
  • Page 34 CAUTION: As the drive module is pulled out. support the bottom of the drive module to avoid dropping or damaging it. LTO Autoloader: User’s Guide...
  • Page 35 Unloading a tape from a drive Before replacing a drive, unload any tape from the drive. Do the following steps: 1. Select Main-->Operations-->Drive and tape operation--> Unload tape from Drive. 2. The tape is automatically rewound before it is unloaded. Installing a drive module To install a drive module, do the following: 1.

  • Page 36: Upgrading Firmware

    (see “Unloading a tape from the drive” on page 17). 3. Remove all tapes from the autoloader. 4. When shipping, lock the transport by running the Lock Transport front panel test to prevent damage. LTO Autoloader: User’s Guide...
  • Page 37 Attention: Do not turn off the autoloader until the interface is inactive. Removing power from a SCSI peripheral when the bus is active can result in data loss and indeterminate bus states. If your computer is connected to a LAN, be sure to check with your system administrator before turning off the device.
  • Page 38 LTO Autoloader: User’s Guide...

  • Page 39: Chapter 5. Error Messages, Troubleshooting, And Problem Solving

    The backup software on the host computer allows for only a designated time for each operation. If the autoloader takes longer than the backup software allows, it might be due to the autoloader retrying a failed operation. © Copyright IBM Corp. 2000...

  • Page 40: Partial Availability State

    The partial availability state is caused by one of the errors described in the following table. Displayed error Causes Recovery actions message Drive not present Autoloader could not detect Chek that the drive is correctly installed and online. See the drive module. “Drive and tape operations” on page 17. LTO Autoloader: User’s Guide...

  • Page 41: Hard (Unrecoverable) Errors

    Displayed error Causes Recovery actions message Drive offline The drive was taken offline Turn the autoloader off and then on. Ensure that the drive because of the following: is correctly installed and online. Put drive back online from the front panel. Check the error log from the front v User took drive offline panel or remote management card.
  • Page 42 Run front-panel diagnostic tests. Diagnostic tests are run to help identify and clear the error condition. v Reposition a tape or magazine. v Upgrade firmware. 5. If the problem persists after implementing all of the actions presented on the front panel display, contact your service representative. LTO Autoloader: User’s Guide...

  • Page 43: Host Software And Media Errors

    Host software and media errors The autoloader depends on several other components to operate correctly. Many errors that appear to be caused by the autoloader are often a result of errors on the host, the network, or with the backup software. When troubleshooting the autoloader, begin by ruling out these other components.
  • Page 44 Clear any obstructions from the transport path. A command to the transport Turn the unit off and then on. controller was corrupted. LTO Autoloader: User’s Guide Attempted to overlap Run Recalibrate Loader test. Clear the transport commands to the transport...

  • Page 45: Finding And Identifying Error Information

    Finding and identifying error information The following sections describe information on accessing log files and using LEDs to determine status. Accessing error log files You can access error log files for the types of errors listed as follows. v Soft (recovered) errors: Contains a log of minor errors, which is helpful in identifying errors that might indicate an underlying problem or lead to major errors.
  • Page 46 Green No bus connected or low voltage differential SCSI bus connected. Flashing green Single-ended SCSI bus attached. SCSI performance may be reduced. SCSI cable length restrictions apply. Yellow Incorrect SCSI bus type. Single-ended, low-voltage terminator attached. LTO Autoloader: User’s Guide...
  • Page 47 Drive module LEDs 1) Yellow 2) Green Description Drive is online and available. Flashing Drive is offline and can be replaced without turning off the autoloader. Flashing Drive is being brought online. Flashing Drive is offline. Internal communication to the controller has been lost.

  • Page 48: Troubleshooting Common Problems

    Never do this procedure when active devices are connected to the SCSI bus. Turning the autoloader off and then on when the SCSI bus is active can cause data loss or cause the host system to stop responding. LTO Autoloader: User’s Guide...
  • Page 49 Problem Recovery actions Power Autoloader will not turn on Check the power cord connection. Make sure the power (standby) switch is on. Make sure there is power to the outlet. Try another working outlet. Replace the power cord. Check that the LEDs on the back of the autoloader are on and the fans are turning to ensure the autoloader is receiving power.
  • Page 50 LTO Autoloader: User’s Guide...

  • Page 51: Appendix A. Help And Service Information

    Telephone technical support Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.
  • Page 52 Support 24 hours a day, 7 days a week Canada (Toronto only) 416-383-3344 Canada (all other) 1-800-565-3344 U.S.A. and Puerto Rico 1-800-772-2227 LTO Autoloader: User’s Guide...

  • Page 53: Appendix B. Product Warranties And Notices

    Machine - LTO Autoloader Warranty period* - One (1) year * Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country where service is performed. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications.
  • Page 54 The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels.
  • Page 55 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 56: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)

    Machine - LTO Autoloader Warranty period* - One (1) year * Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country where service is performed. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications.
  • Page 57 Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.
  • Page 58 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 59: Part 2 - Worldwide Country-Unique Terms

    Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to...
  • Page 60 EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
  • Page 61 1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence; and 2. the amount of any other actual direct damages, up to the greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12 months’...

  • Page 62: Notices

    The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

  • Page 63: Taiwan Class A Warning Statement

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 64 Microsoft, Windows, and Windows NT are trademarks of the Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others. LTO Autoloader: User’s Guide...

  • Page 65: Federal Communications Commission (Fcc) Statement

    Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 66 Directive 89/366/ECC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM can not accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.
  • Page 67 IBM non accetta responsabilità alcuna per la mancata conformità alle normative di protezione dovuta a modifiche non consigliate al prodotto, compresa l’installazione di schede e componenti di marca diversa da IBM. Le prove effettuate sul presente prodotto hanno accertato che esso rientra nei limiti stabiliti per le le apparecchiature di informatica Classe B ai sensi del CISPR 22/Norma Europea EN 55022.
  • Page 68 LTO Autoloader: User’s Guide...
  • Page 70 Part Number: 21P9992 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. (1P) P/N: 21P9992...

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