Hatco GLO-RAY Holiday Inn Express GRCMW-1DH Installation & Operating Manual & Replacement Parts List page 18

TROUBLESHOOTING GUIDE
SYMPTOM
Base heat not hot enough.
(Continued)
No heat and no lights
Biscuits are drying out.
Scrambled eggs are
darkening on the top.
Scrambled eggs are drying
out quickly.
No steam coming out of the
water reservoir.
Form No. GRCMWDHHIM-0907
PROBABLE CAUSE
Excessive air movement
around warming unit.
Unit turned OFF.
Circuit breaker tripped.
Overhead heat control is set
too high.
Biscuits have been holding in
the warmer more than the
recommended hold time of
45 minutes.
Water pan does not have
any water in it, causing the
biscuits to dry out.
Eggs have been held for an
extended period of
without being stirred.
Water reservoir inside Hatco
unit is empty.
Eggs are placed on the wrong
shelf.
No water in humidity
reservoir.
Temperature setting of water
reservoir is set too low.
Humidity heating element not
working.
Ambient conditions
variances in your
climate will effect steam
visibility.
16
CORRECTIVE ACTION
Restrict or redirect air movement (i.e. air
conditioning duct or exhaust fan) away
from the unit.
Replace upper breath protector with door
assembly to keep heat contained.
Turn unit ON.
Reset circuit breaker. If circuit breaker
continues to trip contact Authorized
Service Agent or Hatco for assistance.
Recommended setting for overhead heat
control is 3" (76 mm). Check setting and
adjust if necessary.
Check "hold time" of biscuits and discard
and replace with fresh if product has
been holding more than 45 minutes.
Add water to pan so air is humidified and
place the biscuits on a trivet.
Gently stir the eggs. Eggs need to be
time stirred periodically to stay fresh and
warm.
Add water to reservoir.
Check location of eggs. Eggs should be
located on bottom shelf. Relocate is
necessary.
Add water to reservoir.
Adjust water reservoir temperature to
200°F (93°C).
Contact Authorized Service Agent or
Hatco for assistance.
and Verify that there is water in the reservoir
local and that the water temperature setting is
200°F (93°C).