Epson WF-7840 Series User Manual page 205

Solving Problems
❏ Using On Hook
"Sending Faxes Manually After Confirming the Recipient's Status" on page 117
❏ Separating the originals
Cannot Receive Faxes
The following causes can be considered.
We also recommend checking the printer status in Job/Status, such as whether or not the printer is currently
receiving the fax.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
The Receive Mode is set to Manual while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer and is sharing a phone line with the printer, select
Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
The available memory of the inbox and the confidential box is not enough.
Solutions
100 received documents have been saved in the inbox and the confidential box in total. Delete the
unnecessary documents.
The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. The received
fax is deleted once it has been saved to the computer.
The subaddress and password are wrong.
Solutions
When receiving faxes using the subaddress feature, check that the subaddress and password are correct.
Check with the sender that the subaddress and password match.
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit
Blocked Number list. Or disable the Rejection Number List in Settings > General Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked when this setting is enabled.
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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