Epson WF-7840 Series User Manual page 187

Solving Problems
Check the network connection of the computer. See the documentation provided with the computer for
details.
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status
Use the Epson printing app to check the connection status for the smart device and the printer.
Examples of Epson printing apps
Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
1. On the smart device, start the Epson printing application.
2. Check that the printer name is displayed in the application.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏ Printer is not selected.
❏ Communication error.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 187
Check the following if a connection has been established.
❏ The printer is recognized, but printing cannot be performed.
"Cannot Print Even Though a Connection has been Established (iOS)" on page 189
Cannot connect to a Network
The problem could be one of the following issues.
>
The Printer Does Not Work as Expected
>
Cannot Print
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