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Yealink CP960 Teams Edition User Manual
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Yealink CP960 Teams Edition User Manual

Yealink CP960 Teams Edition User Manual

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Yealink
CP960 Teams
Edition
®
User Guide
Version 15.ll5 I Jan. 2021
I

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Summary of Contents for Yealink CP960 Teams Edition

  • Page 1 Yealink CP960 Teams Edition ® User Guide Version 15.ll5 I Jan. 2021...
  • Page 2 About This Guide..................7 Related Documentations........................7 Getting Started.....................7 Hardware of CP960........................... 8 Accessing Screens on Yealink Teams Phones................... 9 Accessing the Calls Screen..................... 9 Accessing the Calendar Screen..................... 11 Accessing the Voicemail Screen.................... 11 Accessing the People Screen....................13 Entering Data and Editing Fields......................
  • Page 3 | Contents | iii Favorites..................... 28 Adding Favorites..........................28 Removing Favorites........................... 29 Managing Delegates.................. 29 Adding a Delegate from Settings...................... 30 Forwarding All Incoming Calls to Delegates..................31 Forwarding Incoming Calls to Delegates if Unanswered..............31 Synchronizing Incoming Calls to Delegates..................31 Boss/Admin Delegate Call Feature............
  • Page 4 | Contents | iv Initiating a Conference Call by Inviting Other Contacts..............42 Initiating a Conference Call from Call History...................42 Holding and Resuming a Meeting.....................42 Putting Yourself on Hold......................42 Resuming a meeting......................42 Managing the Conference Participants..................... 42 Muting All Conference Participants..................43 Muting Individual Conference Participants................
  • Page 5 | Contents | v Accessibility Features........................55 Large Text..........................56 High Contrast Mode........................56 Color Correction........................56 Screen Reader........................56 Setting Ringtones..........................56 Wireless Network..................57 Activating the Wi-Fi Mode........................57 Connecting to the Wireless Network....................58 Connecting to an Available Wireless Network Manually............58 Connecting to the Wireless Network Using WPS..............
  • Page 6 Getting More Information About Microsoft Teams......... 71 Viewing More Information About Microsoft Teams................71 Company Portal..........................71 Sending Feedback..........................71 Maintaining Teams Devices..............72 Rebooting Your Device........................72 Viewing Device Status........................72 Resetting Your Device........................72 Troubleshooting..................73 Why is the screen blank?........................73 Why does the device display “Network unavailable”?...............73 Why does the device display time and date incorrectly?..............
  • Page 7 | About This Guide | 7 About This Guide Thank you for choosing Yealink CP960 Teams phone, which is mainly designed to work with the Microsoft Teams client. This guide provides everything you need to quickly use your new device. Firstly, verify with your system administrator that the IP network is ready for device configuration.
  • Page 8 | Getting Started | 8 Hardware of CP960 The table lists each feature numbered in the figures. Item Description Three Internal Provide 20-feet and 360-degree coverage to transmit sound to other Microphones phones. Mute Touch Keys • Indicate phone statuses. •...
  • Page 9 PC. Network Port Enables you to connect the phone to a wired network. Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily. •...
  • Page 10 | Getting Started | 10 Name Description Call History Displays recent calls. Operation Options • to view information on the contact. • to call the contact. Tap to retrieve a parked call. Tap to search for a contact. Tap to initiate a call.
  • Page 11 | Getting Started | 11 Accessing the Calendar Screen You can access the Calendar screen to join or schedule meetings. 1. Tap Calendar. Name Description Scheduled meeting list Displays all the scheduled on the Teams phone, from Teams client or Outlook. Tap to join the corresponding scheduled meeting.
  • Page 12 | Getting Started | 12 1. Tap More > Voicemail. Name Description Voicemail list Displays all the voicemails stored in the voicemail list. Tap to play the voicemail. Tap to change the playback speed of the voicemail. Operation options • to view information of contact.
  • Page 13 | Getting Started | 13 Accessing the People Screen You can access the People screen to manage all your contacts. 1. Tap More > People. Name Description Contacts list Displays all the contacts on the phone or contacts in a specific group.
  • Page 14 | Getting Started | 14 Using the On-screen Keyboard Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on- screen keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) and Japanese IME input methods.
  • Page 15 | Signing into Microsoft Teams and Locking Your Phone | 15 Signing into Microsoft Teams and Locking Your Phone You can sign into the device with your Microsoft online account and use phone lock feature when necessary. • Signing into Your Device •...
  • Page 16 | Signing into Microsoft Teams and Locking Your Phone | 16 Signing into Microsoft Teams on Your Device Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your user credentials. 3. After the device signs in successfully, tap Got it.
  • Page 17 | Signing into Microsoft Teams and Locking Your Phone | 17 Signing into Microsoft Teams via Web Sign-in Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically.
  • Page 18 | Signing into Microsoft Teams and Locking Your Phone | 18 2. Tap Sign in from another device from the Sign in screen. 3. Go to https://microsoft.com/devicelogin on your computer. 4. Enter the code shown on your device and select Next. 5.
  • Page 19 | Signing into Microsoft Teams and Locking Your Phone | 19 Phone Lock When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information, such as your scheduled meetings. When the phone is locked, you can still answer the incoming call.
  • Page 20 | Signing into Microsoft Teams and Locking Your Phone | 20 Setting the Idle Timeout for Phone Lock You can configure the idle timeout, after which the phone will be locked automatically. About this task Note: You can long press # key 3s to lock the phone. Procedure 1.
  • Page 21 | Signing into Microsoft Teams and Locking Your Phone | 21 You have access to certain features for the common area phones: • CAP account: You have calls capability. You also have the searching capability if your system administrator enables it on the Microsoft Teams & Skype for Business Admin Center. •...
  • Page 22 | Signing into Microsoft Teams and Locking Your Phone | 22 3. After the phone signs in successfully, tap Got it. After signing into the CAP account, the screen is displayed as below: After signing into the Meeting account, the screen is displayed as below:...
  • Page 23 | Signing into Microsoft Teams and Locking Your Phone | 23 Signing out of a Common Area Phone Procedure 1. Go to > Settings > Device Settings. 2. Tap the Admin Password field and then enter the admin password (default: admin). 3.
  • Page 24 | Changing Your Presence Status | 24 Signing in as a Guest User You can sign into Teams on your phone as a guest user. Procedure 1. When the phone is unlocked, go to > Hot desk. 2. Enter your user credentials and tap Sign in. Signing out of the Guest User You can sign out of the guest user after you use the phone.
  • Page 25 | Contacts | 25 2. Tap the presence status field and then select the desired status from the drop-down menu. Tip: You can reset your presence status to be available from any other status by tapping Reset status. Contacts • Managing Contact Groups •...
  • Page 26 | Contacts | 26 You can tap the desired contact group to view the contacts in the group. Creating New Groups Procedure From the People screen, tap 3. Name your group. 4. Select CREATE. Editing Contact Group Name Procedure 1. From the People screen, tap a contact. Select >...
  • Page 27 | Contacts | 27 Deleting Contact Groups Procedure From the Edit group screen, tap Delete group. The contact group is deleted successfully. Related tasks Editing Contact Group Name Managing Contacts • Adding Contacts from Directory • Adding Contacts to a Specific Group •...
  • Page 28 | Favorites | 28 4. Tap the desired contact and select a group. 5. Save the change. The contact appears in the selected group. Adding Contacts to a Specific Group Procedure 1. From the People screen, select All Contacts or a specific group. 2.
  • Page 29 | Managing Delegates | 29 The contact appears in the FAVORITES list. Removing Favorites Procedure 1. From the Calls screen, tap FAVORITES. 2. Tap on the desired contact. 3. Tap Remove speed dial. Managing Delegates You can pick someone to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
  • Page 30 | Managing Delegates | 30 • Forwarding All Incoming Calls to Delegates • Forwarding Incoming Calls to Delegates if Unanswered • Synchronizing Incoming Calls to Delegates Adding a Delegate from Settings Procedure 1. Go to > Settings > Manage delegates. 2.
  • Page 31 | Boss/Admin Delegate Call Feature | 31 Forwarding All Incoming Calls to Delegates You can forward all incoming calls directly to your delegates. Procedure 1. Go to > Settings > Calling. 2. Enable Call forwarding. 3. Tap the Forward to filed and then select My delegates. Forwarding Incoming Calls to Delegates if Unanswered You can configure the forwarded destination if the incoming call is not answered.
  • Page 32 | Boss/Admin Delegate Call Feature | 32 Call on behalf of The delegate can place a call either on behalf of themselves or on behalf of the boss. About this task Boss's Call Status Delegates can see and monitor boss’ call status on the delegate’s phone. About this task In the example below, the icon on the Boss’...
  • Page 33 | Operating Calls | 33 Operating Calls This chapter shows you how to handle calls on your device. • Placing Calls • Answering Calls • Call Merge • Muting and Unmuting Audio • Holding and Resuming Calls • Ending or Rejecting an Active Call •...
  • Page 34 | Operating Calls | 34 Placing Calls You can use your phone like a regular phone to place calls in many ways easily. • Calling Contacts • Dialing the Number • Placing Multiple Calls • Placing a Call from Call History •...
  • Page 35 | Operating Calls | 35 Placing a Call from Voicemail Procedure 1. From the Voicemail screen, tap the voice mail record that you want to call. to place an audio call. Placing an Emergency Call from a Locked Phone Once locking the phone, you can dial an emergency number without having to unlock it. Procedure on the touch screen.
  • Page 36 | Operating Calls | 36 Note: If there are multiple calls on hold, you can choose one to merge. Muting and Unmuting Audio You can mute the microphone during an active call so that the other party cannot hear you. Procedure 1.
  • Page 37 | Operating Calls | 37 Placing a Call on Hold Procedure > Put call on hold. During a call, tap Resuming a Call Procedure Do one of the following: • If only one call is placed on hold, tap Resume. •...
  • Page 38 | Operating Calls | 38 4. Tap OK to complete the transfer. After the transferred party answers the call, the call is transferred successfully. Forwarding All Incoming Calls You can set up your phone to forward all incoming calls to a specified destination. •...
  • Page 39 | Operating Calls | 39 2. Select a desired forwarded destination: • Select Voicemail directly. Select Contact or number, add the target contact. • Related tasks Forwarding All Incoming Calls to Delegates Synchronizing Incoming Calls to the Specified Contact/Delegates You can synchronize incoming calls to a specified contact or delegates so that you and they can receive the incoming calls simultaneously.
  • Page 40 | Operating Calls | 40 Retrieving Parked Calls After the call is parked, you can retrieve the call on another phone or provide another contact with the call retrieval code to retrieve the call. Procedure when the phone is idle. 2.
  • Page 41 | Conference Calls | 41 Anonymous Call You can hide your phone number when dialing people who are outside of Microsoft Teams. Procedure 1. Go to > Settings > Calling. 2. Enable Hide your phone number when dialing people who are outside of Microsoft Teams. Note: If your phone is set as a common area phone, go to >...
  • Page 42 | Conference Calls | 42 Initiating a Conference Call by Inviting Other Contacts You can initiate a conference call by inviting contacts to join the active call. Procedure 1. During a call, tap on the touch screen. 3. Enter the participant account information to search and then add members. to initiate a conference.
  • Page 43 | Conference Calls | 43 • Removing the Participants from the Conference • Re-inviting the Participants Who Have been Removed • Viewing the Details of Participants Muting All Conference Participants Everyone can mute all other conference participants in the conference call. The participants being muted can only unmute themselves.
  • Page 44 | Conference Calls | 44 Viewing the Details of Participants You can view the details of participants who are in the conference call or in the lobby (Other participants list). Procedure 1. During the conference call, tap All participants are displayed in the participants list. 2.
  • Page 45 | Using the Teams Meeting Feature | 45 Raising Hand Everyone in the conference can raise hands to apply for speaking. Procedure > Raise hand. During the conference call, select Other participants will view the prompts "one person raised hand" on the phone. Leaving the Conference All participants can leave the conference at any moment.
  • Page 46 | Using the Teams Meeting Feature | 46 4. To show others your status during this time, tap the Show as field and then select Busy, Free, Tentative, or Out of office. 5. Optional: Enter the description of the meeting. to set up the meeting.
  • Page 47 | Using the Teams Meeting Feature | 47 3. Select the desired response: • Accept (Accept the invitation) • Tentative (Tentatively accept the invitation) • Decline (Decline the invitation) Your response is shown below: Tip: You can tap the selected response to edit the response to the scheduled meeting. Canceling the Scheduled Meeting If you are the organizer, you can cancel the scheduled meetings.
  • Page 48 | Using the Voicemail | 48 Editing the Scheduled Meeting If you are the organizer, you can edit the scheduled meetings, such as adding participants. Procedure 1. From the Calendar screen, tap the desired meeting. 2. Tap Edit or > Edit occurrence. 3.
  • Page 49 | Teams Device Settings | 49 To pause the playback, tap . Then tap to resume the playback. Deleting Voicemail Messages After you listen to a message, you can delete it. Procedure 1. From the Voicemail screen, tap the desired voicemail. below the voicemail.
  • Page 50 | Teams Device Settings | 50 3. Confirm the option. After the phone is restarted, the screen is displayed as follows: Note: The dark theme will change to the light theme if the account signs out. Setting the Language The default language of the device depends on what you set after the device starts up. You can change the language.
  • Page 51 | Teams Device Settings | 51 Time and Date Display You can set the time and date manually. The time and date format is also customizable. • Setting the Time and Date Manually • Changing the Time and Date Format Setting the Time and Date Manually If your device cannot obtain the time and date automatically, you can set the time and date manually.
  • Page 52 | Teams Device Settings | 52 Disabling Screen Saver By default, the screen saver feature is enabled, you can disable it as needed. Procedure 1. Go to > Settings > Device Settings > Display. 2. Disable the screen saver. Note: If your phone is set as a common area phone, go to >...
  • Page 53 | Teams Device Settings | 53 Backlight Time: The delay time to change the brightness of the LCD screen when the device is inactive. Backlight time includes the following settings: • Always On: Backlight is on permanently. • 15s, 30s, 1min, 2min, 5min, 10min, 30min or 1h: Backlight is turned off when the device is inactive after the designated time.
  • Page 54 | Teams Device Settings | 54 Related tasks Activating the Bluetooth Mode Editing Your Device Name You can change the Bluetooth device name for your device. Before you begin Make sure you have activated the Bluetooth mode. Procedure 1. Go to >...
  • Page 55 | Teams Device Settings | 55 Renaming the Paired Bluetooth Devices You can rename the paired Bluetooth devices for better recognition. Procedure 1. Go to > Settings > Device Settings > Bluetooth. 2. Long tap the paired device and then select Details. 3.
  • Page 56 | Teams Device Settings | 56 Large Text You can change the displayed text size. Procedure 1. Go to > Settings > Device Settings > Accessibility. 2. Turn on Large Text. High Contrast Mode You can change contrast if any difficulties in reading text on the screen. Procedure 1.
  • Page 57 The Teams device supports the Wi-Fi feature. If there is available Wi-Fi, you can enable the Wi-Fi feature to connect the device to the wireless network. Note: The phones can automatically connect to the wireless network via a Yealink-supplied App. For more information, refer to Easy Way to Connect to a Wireless Network via App.
  • Page 58 (SSID) and strong WPA data encryption and authentication. About this task Two methods supported by Yealink devices in the Wi-Fi protected setup: Push Button Configuration (PBC): The user simply presses the WPS key on both the device and •...
  • Page 59 | Wireless Network | 59 2. Tap > WPS. The device screen prompts that you need to press the Wi-Fi Protected Setup button on your router. 3. Long press the WPS key on your gateway/router. Once the WPS setup has completed successfully, the touch screen will prompt connect successfully. Connecting to the Wireless Network Using PIN Before you begin Make sure that the Wi-Fi mode is activated.
  • Page 60 Wireless Microphones CPW90 You can pair the CPW90 with the phone and then use the CPW90 as the phone's microphone. For more information, refer to the Yealink CPW90 Wireless Microphones Quick Start Guide. Using CP960 Cascade Feature You can deploy up to four CP960 phones in a cascade layout. In the cascade group, one phone acts as a...
  • Page 61 | Using CP960 Cascade Feature | 61 slave phones only sync some key features of the master phone, such as calling feature. After connecting, the slave phones are mainly used to work as speakers or microphones. Before you begin Make sure all the phones are deployed in the same subnet. And all the phones are running the same firmware versions.
  • Page 62 | Using CP960 Cascade Feature | 62 2. Tap the master phone icon. 3. Select Dissolve Group. The phone prompts you to dissolve the star connection group or not. 4. Select OK. The phone dissolves the cascade group successfully. Finding a Slave Phone You can find the slave phones which join the cascade group on the master phone Procedure >...
  • Page 63 | Hybrid Mode Settings | 63 3. Enter the PIN number displayed on the master phone. After reboot, the phone joins the cascade group successfully. The cascade name (for example, CP960- S1) is displayed on the idle screen, and a cascade icon appears in the status bar. Note: One CP960 phone can only join one cascade group.
  • Page 64 | Hybrid Mode Settings | 64 Note: The hybrid mode is disabled by default. Contact your system administrator to enable it. • Enabling the Quick Ball • Switching to Survivability App • Switching to Teams App • Survivability App Screens •...
  • Page 65 | Hybrid Mode Settings | 65 Call Features of Survivability App In survivability app mode, you can perform basic call features. Note: If your phone is locked, you may need to unlock it before using call features. Call Status You can Ring back •...
  • Page 66 | Hybrid Mode Settings | 66 Call Status You can Conference For the conference originator: • Enable DND • End a conference call • Mute a conference call • Hold a conference call • Place a new call • Invite a new party •...
  • Page 67 | Hybrid Mode Settings | 67 Setting a Paging Key You can set a Paging key for a paging group, which allows you to send announcements quickly on the idle screen. Procedure 1. Go to > Settings > Device Settings > DSS Keys. 2.
  • Page 68 | Hybrid Mode Settings | 68 2. Tap the Paging key when the phone is idle. Related tasks Switching to Survivability App Setting a Paging Key Setting a Paging List Key You can use the quick ball to quickly switch between the survivability app mode and teams app mode. Procedure 1.
  • Page 69 | Hybrid Mode Settings | 69 5. Select the desired channel between 0 and 30 in the Channel field. 6. Save the change. Editing a Paging Group You can edit the information of the paging group. Procedure 1. Go to >...
  • Page 70 | USB Audio Mode | 70 Deleting a Paging Group You can delete any group from the paging group list. Procedure 1. Go to > Settings > Device Settings > Paging List. 2. Long tap the desired paging group and select Delete. The phone prompts you whether to delete the paging group.
  • Page 71 | Getting More Information About Microsoft Teams | 71 Getting More Information About Microsoft Teams This topic provides you to view more information about Microsoft Teams. If you encounter problems when using the Teams device, you can send feedback to Microsoft. •...
  • Page 72 | Maintaining Teams Devices | 72 4. Select a desired type of issue and then enter the issue title. 5. Tap SEND. Maintaining Teams Devices When the device cannot be operated properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform.
  • Page 73 | Troubleshooting | 73 Troubleshooting If you are having issues with your device, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. • Why is the screen blank? • Why does the device display “Network unavailable”? •...
  • Page 74 | Troubleshooting | 74 Why doesn't my handset work? • Check that the headset cord is fully connected to the headset jack on the phone. How can I switch to Skype for Business edition? • Upgrade firmware via the web user interface. •...