Yealink Teams CP960 User Manual
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Yealink Teams CP960 User Manual

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Summary of Contents for Yealink Teams CP960

  • Page 2: Table Of Contents

    Related Documentations............................5 In This Guide................................5 Getting Started with Teams IP Phones..............5 Hardwares of CP960............................6 Accessing Screens on Yealink Teams Phones....................7 Accessing the Calls Screen........................7 Accessing the Meeting Screen......................... 8 Accessing the Voicemail Screen.......................9 Entering Data and Editing Fields........................11 Using the On-screen Keyboard......................
  • Page 3 | Contents | iii Transferring Calls............................... 20 Performing a Blind Transfer........................20 Performing a Consultative Transfer....................... 20 Forwarding all incoming calls..........................21 Forwarding Calls to Voicemail.......................21 Forwarding Calls to a Contact or Number.....................21 Forwarding Calls to Delegates....................... 21 Configuring the Second Forwarded Destination If Unanswered by Your Delegates......22 Configuring the Forwarded Destination If the Incoming Call is Unanswered..........
  • Page 4 Optional Accessories with Your Phone..............33 Wireless Microphones CPW90...........................33 Accessibility Features..................... 33 Large Text................................33 High Contrast Mode............................33 Color Correction..............................33 Hybrid Mode......................34 Enabling the Quick Ball............................. 34 Switching to Survivability App..........................34 Switching to Teams App............................ 35 Survivability App Screens..........................35 Call Features of Survivability App........................

  • Page 5: About This Guide

    | About This Guide | 5 About This Guide Thank you for choosing Yealink CP960 Teams IP phones, which are mainly designed to work with the Microsoft Teams client. This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration.

  • Page 6: Hardwares Of Cp960

    | Getting Started with Teams IP Phones | 6 • Entering Data and Editing Fields Hardwares of CP960 The table lists each feature numbered in the figures. Item Description Three Internal Provide 20-feet and 360-degree coverage to transmit sound to other Microphones phones.

  • Page 7: Accessing Screens On Yealink Teams Phones

    PC. Network Port Enables you to connect the phone to wired network. Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily. •...

  • Page 8: Accessing The Meeting Screen

    | Getting Started with Teams IP Phones | 8 Name Discription Call History Displays incoming, outgoing and missed calls Operation Options • to view information of the contact • to call the contact Tap to search for a contact Tap to initiate a call Accessing the Meeting Screen You can access the Meetings screen to join or schedule meetings.

  • Page 9: Accessing The Voicemail Screen

    | Getting Started with Teams IP Phones | 9 Name Discription Scheduled meeting list Displays all the scheduled on the Teams phone, from Teams client or Outlook Tap to join the corresponding scheduled meeting Tap to schedule a meeting Meeting details Tap the corresponding scheduled meeting to view the meeting details Accessing the Voicemail Screen...
  • Page 10 | Getting Started with Teams IP Phones | 10 Name Discription Voicemail list Displays all the voicemails stored in the voicemail list Tap to play the voicemail Tap to change the playback speed of the voicemail Operation options • to view information of contact •...

  • Page 11: Entering Data And Editing Fields

    | Getting Started with Teams IP Phones | 11 Entering Data and Editing Fields • Using the On-screen Keyboard • Using the Onscreen Dial Pad Using the On-screen Keyboard Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on-screen keyboard.

  • Page 12: Signing Into And Locking Your Phone

    | Signing into and Locking Your Phone | 12 Procedure 1. Tap on the Calls screen. 3. Use the onscreen dial pad to enter numbers. Signing into and Locking Your Phone You can sign in to the phone with your Microsoft online account and use phone lock feature when necessary. •...

  • Page 13: Signing Into Your Phone In Shared Mode

    | Signing into and Locking Your Phone | 13 You will be connected to the Company Portal automatically. 2. Enter your account credentials . 3. After the phone signs in successfully, tap Got it and then select Personal login account. Signing into Your Phone in Shared Mode Procedure 1.

  • Page 14: Signing Out Of Your Teams Phone

    | Signing into and Locking Your Phone | 14 You will be connected to the Company Portal automaticlly. 2. Enter your account credentials. 3. After the phone signs in successfully, tap Got it and then select Shared login account. You can only place/answer calls and use the Teams Meeting feature in the shared mode. Signing out of Your Teams Phone After you sign out of your account, you can only use the phone setting feature.

  • Page 15: Creating A Lock Pin

    | Signing into and Locking Your Phone | 15 call. If the administrator forcibly enables the phone lock feature on the Microsoft Teams & Skype for Business Admin Center , you cannot disable it on the phone. For more information, contact your system administrator. •...

  • Page 16: Unlocking Your Phone

    | Changing Your Presence Status | 16 Unlocking Your Phone Procedure on the touch screen. 2. Enter the unlock PIN. Note: You will be forced to sign out after five unsuccessful unlock attempts. Changing Your lock PIN You can change your lock PIN at any time. Procedure 1.

  • Page 17: Audio Calls

    | Audio Calls | 17 Tip: You can reset your presence status to be avaliable from any other status by tapping Reset Status. Audio Calls This chapter shows you how to handle calls with your phone. • Placing Calls • Answering Calls Muting and Unmuting Audio •...

  • Page 18: Placing Calls

    | Audio Calls | 18 Placing Calls This chapter shows you serveral ways to place calls. • Calling Contacts Dialing the Number • Placing Multiple Calls • • Placing a Call from Call History • Placing a Call from Voicemail •...

  • Page 19: Placing A Call From Voicemail

    | Audio Calls | 19 Placing a Call from Voicemail Procedure 1. From the Voicemail screen, tap the voice mail record that you want to call. below the corresponding voicemail. Placing an Emergency Call from a Locked Phone Once locking the phone, you can dialing an emergency number without having to unlock. Procedure on the touch screen.

  • Page 20: Holding And Resuming Calls

    | Audio Calls | 20 Holding and Resuming Calls When you are in a call, you can place an active audio call on hold and resume the call when you are ready. • Placing a call on Hold Resuming a Call •...

  • Page 21: Forwarding All Incoming Calls

    | Audio Calls | 21 Procedure 1. During a call, tap > Transfer > Consult first. 2. Enter the account information of the contact to search and then select the desired contact. After the party answers the call, tap beside the contact. It promts you whether to transfer the call or not.

  • Page 22: Configuring The Second Forwarded Destination If Unanswered By Your Delegates

    | Audio Calls | 22 Procedure > Settings > Calls. Navigate to 2. Turn on Call Forwarding. 3. Tap the Forward to filed and then select My delegates. Configuring the Second Forwarded Destination If Unanswered by Your Delegates You can configure the second forwarded destination if the incoming call is not answered by your delegate. Before you begin You configure to forward incoming calls to your delegates.

  • Page 23: Blocking Calls With No Caller Id

    | Conference Calls | 23 Related tasks Signing into Your Phone in Personal Mode Blocking Calls with No Caller ID Before you begin Make sure you are in Personal account mode. Procedure 1. Navigate to > Settings > Calls. 2. Turn on Block calls with no caller ID. Related tasks Signing into Your Phone in Personal Mode Anonymous Call...

  • Page 24: Initiating A Conference Call By Inviting Other Contacts

    | Conference Calls | 24 You can add multiple contacts. at the top-right corner of the touch screen. Initiating a Conference Call by Inviting Other Contacts You can initiate a conference call by inviting contacts to join the active call. Procedure 1.

  • Page 25: Removing The Participants From The Conference

    | Conference Calls | 25 Procedure 1. During the conference call, tap All participants are displayed in the participants list. beside the participant. The participant is muted. Removing the Participants from the Conference Everyone can remove other conference participants from the conference. Procedure 1.

  • Page 26: Leaving The Conference

    | Using the Teams Meeting feature | 26 to add the participants. The participants are muted after being added to the conference. Leaving the Conference All participants can leave the conference at any moment. Procedure Other participants remain connected. Using the Teams Meeting feature Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization.

  • Page 27: Viewing The Meeting Details

    | Using the Teams Meeting feature | 27 5. Optional: Enter the description of the meeting. to set up the meeting. Viewing the Meeting Details You can view details of scheduled meetings such as the conference dial-in number and conference ID. Before you begin Make sure you are in Personal account mode.

  • Page 28: Editing The Response To The Meeting Invitation

    | Using the Teams Meeting feature | 28 Editing the Response to the Meeting Invitation Participants can change the response to the scheduled meeting. Before you begin Make sure you are in Personal account mode. Procedure 1. From the Meetings screen, tap the desired meeting. 2.

  • Page 29: Editting The Scheduled Meeting

    | Using the Voicemail | 29 Before you begin Make sure you are in Personal account mode. Procedure 1. From the Meetings screen, tap the corresponding meeting. > Cancel event. It prompts if you want to cancel this event. 3. Tap OK. Editting the Scheduled Meeting If you are the organizer, you can edit the scheduled meetings such as adding participants.

  • Page 30: Listening To The Voicemail

    | Teams Phone Settings | 30 Related tasks Signing into Your Phone in Personal Mode Listening to the Voicemail Procedure 1. From the Voicemail screen, tap the desired voicemail. to play the voicemail. 3. To change the playback speed of the voicemail, tap . You can also change the speed to 2×...

  • Page 31: Setting The Language

    | Teams Phone Settings | 31 Setting the Language The default language of the phone user interface depends on what you set after the phone starts up. You can change the language. Procedure 1. Navigate to > Settings > Device Settings > Language. 2.

  • Page 32: Screen Savers

    | Teams Phone Settings | 32 Procedure 1. Navigate to > Settings > Device Settings > Time & Date. 2. Select the desired date format from the Date Format field. 3. Select the desired time format from the Time Format field. Screen Savers The screen saver automatically starts each time your phone is idle for a certain amount of time.

  • Page 33: Optional Accessories With Your Phone

    Wireless Microphones CPW90 You can pair the CPW90 with the phone and then use the CPW90 as the phone's microphone. For more information, refer to the Yealink CPW90 Wireless Microphones Quick Start Guide. Accessibility Features The phone includes a number of features to accommodate vision-impaired users.

  • Page 34: Hybrid Mode

    | Hybrid Mode | 34 Procedure 1. Navigate to > Settings > Device Settings > Accessibility. 2. Tap the Color Correction field and select the desired value from the pop-up menu. • • Deuteranomaly (red-green) • Protanomaly (red-green) • Tritanomaly (blue-yellow) 3.

  • Page 35: Switching To Teams App

    | Hybrid Mode | 35 Switching to Teams App Procedure or quick ball Note: In a SIP call, the call is placed on hold when you switch to the teams app mode. Survivability App Screens The survivability app includes the following screens: •...
  • Page 36 | Hybrid Mode | 36 Call Status You can Talk (peer to peer call) • Enable DND • End a call • Mute a call • Hold a call • Transfer a call • Place a new call • Invite a new party Conference For the conference originator: •...

  • Page 37: Getting More Information About Microsoft Teams

    | Getting More Information About Microsoft Teams | 37 Call Status You can Getting More Information About Microsoft Teams This topic provides you to view more information about Microsoft Teams. If you encounter problems when using the Teams phone, you can send feedback to Microsoft. •...

  • Page 38: Entering Microsoft Teams Help Center

    | Maintaining Teams Phones | 38 Note: Every organization has different access requirements, and will use Intune in ways that they determine will best manage their information. Some functionality might be unavailable in certain countries. If you have questions about how this app is being used within your organization, contact to your company’s IT administrator.

  • Page 39: Viewing Phone Status

    | Troubleshooting | 39 Viewing Phone Status Your system administrator may ask you to view the phone status such as network, MAC, firmware, Partner APP version, Company Portal version and Team version. Procedure Navigate to > Settings > Device Settings > About. Resetting Your Phone You can reset the phone to factory settings with the need for entering the Administrator's password.

  • Page 40: The Phone Display Time And Date Incorrectly

    | Troubleshooting | 40 The phone display time and date incorrectly Check whether your phone obtains the time and date from the SNTP server automatically. If the phone fails to connect the SNTP server, contact your system administrator for more information. You can also configure time and date manually.

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