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Troubleshooting
Problem
Unit fails to turn on.
Telescopic pole slips down.
Telescopic pole is unsteady.
Telescopic pole will not adjust.
Head unit is loose or unsteady.
Head unit is hard to adjust.
Smoke appears from head unit.
Weak output from halogen lamp.
Solution
Check electrical plug connection at wall outlet for a complete, snug fit.
Check to make sure the "On/Off" switch located on tilt switch is pulled
OUT or in the "On" position.
Check GFI and reset circuit breaker if needed.
If unit is plugged into a wall outlet wired to an On/Off switch, make sure
switch is in On Position.
Reset safety tilt switch. Unplug unit from wall outlet and re-position on
flat, level surface. Plug heater back into outlet.
Damaged halogen bulb. Call customer service hotline.
Tighten black tension knobs on clamp collars.
Tighten screws on support collar at base.
Electrical cord may be kinked. Gently pull end of cord until taut.
Tighten screws on curved upper arm mounting bracket.
Loosen connecting bolts/nuts at adjustment bracket.
Unplug IMMEDIATELY and call customer service hotline.
Life span of lamp has been reached or damaged lamp. Call customer
service hotline for assistance.
NOTE: This product comes with a limited one year warranty.
After the warranty period, you may purchase replacement bulbs
from www.patiomarket.com at the lowest cost available.
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