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Philips GoPure car air purifier
troubleshooting
Problem 1
Philips GoPure car air
purifier does not switch to
boost speed.
Solution 1
• Check it is not
connected to in-car USB
data port which is usually
not designed as
power source.
• Connect to in-car
USB port with charging
function.
• Or check your USB
power input, it needs to
be higher than 5V/1A.
Problem 2
When the AQI turns to
yellow or red color, my
GoPure Car air purifier
keeps rebooting.
Solution 2
• Verify that the USB port
is not DATA port, connect
only to USB port with
charging function (or
current over 1A).
• Check the power
connection and make
sure the USB cable is
properly inserted.
• If your device still
does not restart, please
contact your retailer.
Problem 3
Some cars continue to
power the 5V outlet when
the engine is off.
Solution 3
To avoid draining the
battery, Philips GoPure car
air purifier will automatically
power off after two hours of
continuous running.
To restart your device,
press the power button.
Problem 4
After filter
replacement,Philips
GoPure filter AQI indicator
remains yellow blinking
light at restart.
Solution 4
Turn off the device and
follow filter reset steps in
section 5.2. Pls make sure
the power cable remains
connected during the
whole process.
• Repeat the reset steps
section 5.2.
Problem 5
The Philips GoPure motor
stops running for a short
while.
Solution 5
This is normal: the device
has a voltage protection.
At times, the voltage
supply from vehicle may
vary and fluctuant, in
these cases, the device
will turn off automatically.
Touch the power button
to restart the device.
Problem 6
Philips GoPure air quality
indicatorr does not
change for a very long
time.
Solution 6
It may simply indicate
stable air quality.
It may also indicate that
the air intake slots are
obstructed or polluted.
• Make sure the air
circulation around the
device is free.
• Restart the device.If the
problem remains, please
contact your retailer or
service center.
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