Troubleshooting - Philips AC2959/63 User Manual

6 Troubleshooting

This chapter summarizes the most common problems you could encounter
with the appliance� If you are unable to solve the problem with the information
below, contact the Consumer Care Center in your country�
Problem
The appliance
does not work
properly�
The airflow that
comes out of
the air outlet
is significantly
weaker than
before�
The air quality
does not improve,
even though the
appliance has
been operating
for a long time�
The color of the
air quality light
always stays the
same�
EN
12
Possible solution
• The filter replacement alert has been on continuously
but you have not replaced the corresponding filter� As a
result, the appliance is now locked� In this case, replace
the filter and long press
counter�
• The surface of the filter is dirty� Clean the surface of the
filter (see the chapter "Cleaning and maintenance")�
• Check if the packing material is removed from the filter�
• The filter has not been placed in the appliance� Make
sure that the filter (FY2180/10) is properly installed�
• The particle sensor is wet� The humidity level in your
room is high and causes condensation� Make sure that
the particle sensor is clean and dry (see the chapter
"Cleaning and maintenance")�
• Room size is large or the outdoor air quality is poor�
For optimum purification performance, please close the
doors and windows when operating the air purifier�
• There are indoor pollution resources� For instances,
smoking, cooking, incense, perfume or alchohol�
• Filter reaches the end of life� Replace the filter with a
new one�
• The particle sensor is dirty� Clean the particle sensor
(see the chapter "Cleaning and maintenance")�
to reset the filter lifetime