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Table of Contents
- 1 Table of Contents
- 2 General Information
- 3 Safety Information and Precautions
- 4 Troubleshoot Hardware Issues
- 5 Chassis Replacement
- 6 Troubleshoot Hard Disk Drive Issues
- 7 Troubleshoot Power Supply Issues
- 8 Troubleshoot Software Issues
- 9 Firmware Recovery Guide for ARM-Based NAS Models
- 10 Firmware Recovery Guide for Intel X86-Based NAS Models
- 11 Technical Support
- 12 Gnu General Public License
- Download this manual
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Table of Contents
Related Manuals for QNAP Turbo NAS TS-110
Summary of Contents for QNAP Turbo NAS TS-110
- Page 1 Turbo NAS Troubleshooting Guide ©Copyright 2011. QNAP Systems, Inc. All Rights Reserved.
- Page 2 Further, the ® or ™ symbols are not used in the text. DISCLAIMER In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation.
- Page 3 Regulatory Notice FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Page 4: Table Of Contents
Table of Contents Table of Contents ....................4 General Information ..................5 Safety Information and Precautions ............6 Troubleshoot Hardware Issues..............7 Chassis Replacement ...................8 Troubleshoot Hard Disk Drive Issues............9 Troubleshoot Power Supply Issues............11 Troubleshoot Software Issues ..............12 Firmware Recovery Guide for ARM-based NAS Models ......14 Firmware Recovery Guide for Intel x86-based NAS Models .......28 Technical Support ....................36 GNU GENERAL PUBLIC LICENSE ...............37... -
Page 5: General Information
1. General Information You may visit the QNAP website or the following links for the latest compatibility information, firmware, technical guides, and other product information of the Turbo NAS. Hardware and software compatibility information: http://www.qnap.com/pro_compatibility.asp Latest firmware of the NAS products: http://www.qnap.com/download.asp... -
Page 6: Safety Information And Precautions
2. Safety Information and Precautions The NAS can operate normally in the temperature of 0ºC–40ºC and relative humidity of 0%–95%. Please make sure the environment is well-ventilated. The power cord and devices connected to the NAS must provide correct supply voltage (100W, 90–264V). -
Page 7: Troubleshoot Hardware Issues
2. Login the NAS as an administrator. Go to “Backup” > “USB One Touch Copy” and configure the backup settings. 3. Check that the connected storage device is supported: http://www.qnap.com/pro_compatibility.asp Q3. What should I do if the system fan, LCD panel, or other hardware components are not working properly? A. -
Page 8: Chassis Replacement
If the chassis of your NAS is damaged, you may need to purchase a new chassis from an authorized distributor/reseller of QNAP and install the original hard disk drives to the new chassis. All the old disk data will be retained. Follow the steps below for chassis replacement. -
Page 9: Troubleshoot Hard Disk Drive Issues
5. Troubleshoot Hard Disk Drive Issues Q1. A hard disk drive error is shown on the NAS. What should I do? A. Check if the following logs are shown. 1. The message “disk drive x failed or is unplugged” is shown on “System Administration” >... - Page 10 Possible reasons: 1. The hard disk drive is not supported. Please see the compatibility list: http://www.qnap.com/pro_compatibility.asp 2. The hard disk drive may be damaged. Please try a different hard disk drive. 3. The drive bay may be damaged. Please insert the hard drive into another bay (if any)
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Page 11: Troubleshoot Power Supply Issues
6. Troubleshoot Power Supply Issues Q. The NAS did not power on after I pressed the power button. A. Make sure the power cable, power adaptor, and the power supply unit are connected correctly and the power supply is normal. If the problem persists, contact your local reseller or distributor for repair or replacement service. -
Page 12: Troubleshoot Software Issues
7. Troubleshoot Software Issues Q. I have connected the NAS and my PC to the same subnet. However, the Finder cannot find my NAS. A. Make sure your NAS and the PC are connected to the network correctly. If you are using Windows XP SP1, please do the following: 1. - Page 13 You will hear a beep after pressing the power button, followed by 2 beeps 2 minutes later. If you cannot hear the two beeps, the NAS may be defective. Please contact your local reseller or distributor for repair or replacement service.
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Page 14: Firmware Recovery Guide For Arm-Based Nas Models
8. Firmware Recovery Guide for ARM-based NAS Models Applied QNAP NAS models: TS-110, TS-112, TS-119, TS-210, TS-212, TS-219, TS-219P, TS-410, TS-410U, TS-412, TS-412U, TS-419P, TS-419U, TS-419U+, TS-119P+, TS-219P+, and TS-419P+. This firmware recovery guide is intended for users who encounter system startup failure due to incomplete or unsuccessful firmware update caused by power outage or network disconnection during the process. - Page 15 The reboot process should take about 3 minutes. After that you should hear a long beep. Connect the NAS to your switch or router and use the QNAP Finder to find the NAS. What should I do if the startup problem persists? If the startup problem persists, please return the NAS to your local distributor or reseller for system repair immediately.
- Page 16 Applied QNAP NAS models: TS-239 Pro, TS-239 Pro II, TS-239 Pro II+, TS-439 Pro, TS-439 Pro II, TS-439 Pro II+, TS-259 Pro, TS-259 Pro+, TS-459 Pro, TS-459 Pro+, TS-459 Pro II, TS-459U, TS-459U+, TS-559 Pro, TS-559 Pro+, TS-559 Pro II, TS-659 Pro, TS-659 Pro+, TS-659 Pro II, TS-859 Pro, TS-859 Pro+, TS-859U, TS-859U+, TS-509,TS-809, TS-809U, SS-439, SS-839.
- Page 17 AMI BIOS …: The following screen shows the BIOS of the NAS can start up correctly. 1023MB OK: The DRAM has been detected (the DRAM size depends on the NAS model). 128MB ATA Flash Disk ADAA408J: The DOM has been detected (the DOM size depends on the NAS model).
- Page 18 6. To recover the system on the DOM, following the instructions described in sections A and B below. A. Create a USB boot disk. B. Use the USB boot disk to refresh the system on the DOM. A. Create a USB boot disk 1.
- Page 19 Select “USB Drive” as the type and specify the drive location. Then click “OK”. 6. The program will download Damn Small Linux to the USB flash drive.
- Page 20 7. You can also download Damn Small Linux manually via the following link: http://distro.ibiblio.org/damnsmall/current/dsl-4.4.10-initrd.iso Then select “Diskimage” and specify the file location. Click “OK”. 8. Click “Exit” upon successful installation. 9. Copy the DOM image(s) of the NAS to the USB flash drive (boot disk).
- Page 21 Image links: TS-239 Pro http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-239_20091014-3.1.2.img TS-239 Pro II http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-239PROII_20100928-1.0.6.img TS-239 Pro II+ http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-239PROII+_20110118-1.0.9.img TS-259 Pro http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-259_20101129-1.0.9.img TS-439 Pro http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-439_20091014-3.1.2.img TS-439 Pro II http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-439PROII_20100928-1.0.6.img TS-439 Pro II+ http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-439PROII+_20101119-1.0.9.img TS-439U http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-439U_20091014-3.1.2.img TS-459 Pro, TS-459 Pro+, TS-459 Pro II http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-459_20101118-1.0.9.img TS-459U, TS-459U+ http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-459U_20101118-1.0.9.img TS-509 http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-509_20100302-1.0.1.img...
- Page 22 TS-639 Pro http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-639_20091014-3.1.2.img TS-659 Pro, TS-659 Pro+, TS-659 Pro II http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-659_20101118-1.0.9.img TS-809 http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-809_20101119-1.0.9.img TS-809U http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-809U_20101119-1.0.9.img TS-859 Pro, TS-859 Pro+ http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-859_20101118-1.0.9.img TS-859U, TS-859U+ http://eu1.qnap.com/Storage/tsd/fullimage/F_TS-859U_20101118-1.0.9.img SS-439 http://eu1.qnap.com/Storage/tsd/fullimage/F_SS-439_20090627-3.1.0.img SS-839 http://eu1.qnap.com/Storage/tsd/fullimage/F_SS-839_20091014-3.1.2.img...
- Page 23 B. Re-flash the DOM on the NAS with the USB boot disk Make sure your NAS is turned off and all hard drives have been removed from the NAS. 2. Connect a VGA monitor, a USB keyboard, and the USB boot disk to the NAS. 3.
- Page 24 4. Select the USB flash drive as the boot device. If the menu is not shown, restart the NAS and repeat the previous step. Note: If two USB devices are detected, do NOT select “USB DISK MODULE PMAP”. 5. On the following menu, select “Default” for the monitor setting. Then, press <SPACE> to continue.
- Page 25 6. Upon complete bootup, the following window will be shown. 7. Press Ctrl+Alt+Del to enter command line.
- Page 26 8. Input the following command: # sudo su # fdisk –l /dev/sda is your flash drive. /dev/sdb or /dev/hda is the DOM drive. The size should be 128 MB or 512 MB depending on the NAS model. 9. Input the following command: # mkdir usbdrive # mount /dev/sda1 /home/dsl/usbdrive # cd /home/dsl/usbdrive...
- Page 27 11. Reboot your NAS with the command: # reboot 12. Connect the NAS to your switch or router and use the QNAP Finder to find the NAS. If the NAS can be connected, you may turn off the NAS, install the hard drives, and turn on the NAS to configure the system again.
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Page 28: Firmware Recovery Guide For Intel X86-Based Nas Models
9. Firmware Recovery Guide for Intel x86-based NAS Models Applied QNAP NAS models: TS-239, TS-439, TS-239 Pro II, TS-439 Pro II, SS-439, SS-839, TS-509, TS-809/809U, TS-x59, and TS-x59 Pro+ series. This firmware recovery guide is intended for users who encounter system startup failure due to incomplete or unsuccessful firmware update caused by power outage or network disconnection during the process. - Page 29 Follow the steps below to recover the NAS. Create a USB boot disk 1. Download UNetbootin from http://unetbootin.sourceforge.net. 2. Plug a USB flash drive to your PC. The USB flash drive should contain free space of 1GB or more and formatted as FAT32. 3.
- Page 30 5. Select “USB Drive” as the type and specify the drive location. Then click “OK”. 6. The program will download Damn Small Linux to the USB flash drive.
- Page 31 7. You can also download Damn Small Linux manually via the following link: http://distro.ibiblio.org/damnsmall/current/dsl-4.4.10-initrd.iso Then select “Diskimage” and specify the file location. Click “OK”. 8. Click “Exit” upon successful installation. 9. Copy the DOM image(s) to the USB flash drive (boot disk).
- Page 32 Re-flash the DOM on the NAS with the USB boot disk Make sure your NAS is turned off and all hard drives have been removed from the NAS. Connect a VGA monitor, a USB keyboard, and your USB boot disk to the rear of your NAS.
- Page 33 Select “Default” on the next menu. Upon complete bootup, the following window will be shown.
- Page 34 Reboot your NAS with the command: # reboot Connect the NAS to your switch or router and use the QNAP Finder to find the NAS. If the NAS can be connected, you may turn off the NAS, install the hard drives and turn...
- Page 35 What should I do if the startup problem persists? If the startup problem persists, please return the NAS to your local distributor or reseller for system repair immediately.
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Page 36: Technical Support
Technical Support Online Support: http://www.qnap.com MSN: q.support@hotmail.com Skype: qnapskype Forum: http://forum.qnap.com Technical Support in the USA and Canada: Email: q_supportus@qnap.com TEL: 909-595-2819 Address: 166 University Parkway, Pomona CA 91768 Service Hours: 08:00-17:00 (GMT -08:00 Pacific Time, Monday to Friday) -
Page 37: Gnu General Public License
GNU GENERAL PUBLIC LICENSE Version 3, 29 June 2007 Copyright © 2007 Free Software Foundation, Inc. <http://fsf.org/> Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The GNU General Public License is a free, copyleft license for software and other kinds of works. - Page 38 distribute and/or modify it. For the developers' and authors' protection, the GPL clearly explains that there is no warranty for this free software. For both users' and authors' sake, the GPL requires that modified versions be marked as changed, so that their problems will not be attributed erroneously to authors of previous versions.
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- Page 46 You are not required to accept this License in order to receive or run a copy of the Program. Ancillary propagation of a covered work occurring solely as a consequence of using peer-to-peer transmission to receive a copy likewise does not require acceptance. However, nothing other than this License grants you permission to propagate or modify any covered work.
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- Page 48 copies), or (b) primarily for and in connection with specific products or compilations that contain the covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28 March 2007. Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law.
- Page 49 If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used, that proxy's public statement of acceptance of a version permanently authorizes you to choose that version for the Program. Later license versions may give you additional or different permissions.