Problem solving guide
Problems with the Ice/Water dispenser
Problem
The Ice/Water dis-
penser cannot be
switched on.
The Ice/Water dis-
penser is not immedi-
ately ready for opera-
tion after having been
switched on.
No ice cubes are dis-
pensed.
The chilled water from
the Ice/Water dispenser
does not taste good.
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Cause and remedy
The refrigeration appliance is not connected to the
power supply.
Check that the refrigeration appliance is connec-
ted to the electricity supply.
The system lock of the Ice/Water dispenser is active
(the sensor control is highlighted in white).
Switch off the system lock (see "Operating the Ice/
Water dispenser – Switching the system lock on/
off").
This is not a fault. After the appliance door has
opened and closed, it can take several seconds un-
til the Ice/Water dispenser is ready for operation.
The Ice/Water dispenser spout is blocked by clumps
of ice.
Remove the ice that has clumped together.
Empty the ice cube container at the latest if you
have not produced any ice for a week (see "Clean-
ing and care – Emptying and cleaning the ice cube
container").
After the Ice/Water dispenser has been switched on,
it can take up to 24 hours until the first serving of ice
cubes is ready.
If you dispense chilled water again after a longer
period of time, it may be stale.
In this case, pour away the first 15 glasses of wa-
ter.