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Service And Customer Care; Troubleshooting Guide - Kenwood Prospero Plus KHC29 Instructions Manual

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Service and Customer Care

If you experience any problems with
the operation of your appliance,
before requesting assistance refer
to the 'Troubleshooting Guide'
section in the manual or visit
www.kenwoodworld.com.
Please note that your product
is covered by a warranty, which
complies with all legal provisions
concerning any existing warranty and
consumer rights in the country where
the product was purchased.
If your Kenwood product malfunctions
or you find any defects, please
send it or bring it to an authorised
KENWOOD Service Centre. To find
up to date details of your nearest
authorised KENWOOD Service centre
visit www.kenwoodworld.com or the
website specific to your Country.

Troubleshooting Guide

Problem
Appliance stopped
during operation.
Medium or High
speed attachments
not operating.
Movement on the
worksurface.
Blender or mill
attachment leaking
from blade unit.
Poor performance of
tools/attachments.
Cause
No Power.
Machine overloaded/
maximum capacities
exceeded.
Outlet covers not fitted or
unlocked.
Attachment not fitted and
locked on correctly.
Other outlet cover not
fitted correctly.
Feet on the underside of
the unit are wet or dirty.
Seal missing.
Seal incorrectly fitted.
Seal damaged.
Refer to hints in relevant 'Using The Attachments' section.
Check attachments are assembled correctly.
15
Designed and engineered by Kenwood
in the UK.
Made in China.
IMPORTANT INFORMATION FOR
CORRECT DISPOSAL OF THE PRODUCT
IN ACCORDANCE WITH THE EUROPEAN
DIRECTIVE ON WASTE ELECTRICAL AND
ELECTRONIC EQUIPMENT (WEEE)
At the end of its working life, the product
must not be disposed of as urban waste. It
must be taken to a special local authority
differentiated waste collection centre or to
a dealer providing this service.
Solution
Check appliance is plugged in.
Turn the speed switch to the off
position, wait a few seconds and
then re-select the speed. The
appliance should resume operating
straight away.
Check maximum capacities in the
'Recommended Usage Chart'.
Check that the outlet cover/s are
fitted correctly.
Check attachment locked on
correctly
Check other outlet cover fitted
correctly.
Regularly check the feet are clean
and dry.
Check seal is fitted correctly
and not damaged. To obtain a
replacement seal see 'Service and
Customer Care'.

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