Lexmark 6300 Series Service Manual
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Lexmark 6300 Series Service Manual

Lexmark 6300 Series Service Manual

All-in-one
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Lexmark™ 6300 Series
All-In-One
4416-XXX
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.

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Summary of Contents for Lexmark 6300 Series

  • Page 1 Lexmark™ 6300 Series All-In-One 4416-XXX • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 2 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    4416-XXX Table of contents Safety information ..........v Preface .
  • Page 4 4416-XXX Removals ..........4-3 General precautions on removals .

  • Page 5: Safety Information

    4416-XXX Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 6 4416-XXX Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. • Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.
  • Page 7 4416-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...
  • Page 8 4416-XXX viii Service Manual...

  • Page 9: Preface

    4416-XXX Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the All-In-One and the maintenance approach used to repair it. Special tools and test equipment are listed, as well as general environmental and safety instructions.
  • Page 10 4416-XXX Service Manual...

  • Page 11: General Information

    4416-XXX 1. General information The Lexmark™ 6300 Series (4416-XXX) All-In-One features an electro- mechanical color scanner, printer, and copier that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media.

  • Page 12: Power Consumption

    4416-XXX Power consumption • Printing — 14.1 watts • Idle — 9.7 watts • Sleep — 8.0 watts Scanner specifications Scanner Type Flatbed, CIS Scan Modes True Color: • 48 bit internal • 24 bit external Gray Mode: • 16 bit internal •...

  • Page 13: Control Panel

    4416-XXX Control panel Buttons Functions Power Turns the All-In-One on and off. Rotate Rotates the image on the control panel display 90 degrees. Page Preview Allows you to preview an image before it is printed, scanned, or copied. Note: Multiple previews can be made before scanning.
  • Page 14 4416-XXX 2 3 4 Buttons Functions Menu Displays the menu for the selected mode. Select • Chooses a menu option. • In Photo Card mode, this button selects or deselects a photo to be printed. Up Arrow • Allows you to scroll through menu options. •...

  • Page 15: Navigating The Control Panel Menus

    4416-XXX Buttons Functions Color Starts a black-and-white copy, scan, or photo job. Note: Make sure the mode you want is selected. In order for a photo print job to start, a memory card or flash drive must be inserted, or a digital camera must be connected to the printer.

  • Page 16: Maintenance Approach

    4416-XXX Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the symptom tables, error code tables, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

  • Page 17: Acronyms

    4416-XXX Acronyms Automatic Document Feeder Automatic Sheet Feeder Bill of Material Charge Coupled Device Contact Image Sensor DBCS Double Byte Character Set DPOF Digital Print Order Format Direct Print Service End of Form Electrostatic Discharge Flexible Flat Cable Flat Printhead Cable Field Replaceable Unit HVPS High Voltage Power Supply...
  • Page 18 4416-XXX Service Manual...

  • Page 19: Diagnostic Information

    Press the Power button to turn on the All-In-One. 1. The Power, Copy, Scan, and Photo Card lights come on. 2. Lexmark appears on the LCD. 3. The Copy, Scan, and Photo Card lights go through a flashing sequence, and then the Copy light stays on.

  • Page 20: Error Codes

    4416-XXX Error codes Catastrophic errors In this state, the All-In-One is in an error mode such that operation cannot continue. These errors affect the entire All-In-One. The LCD is on and operating. An error message is displayed on the LCD. The All-In-One accepts data, but discards it and does not respond.
  • Page 21 4416-XXX Code Name Description Action 0002 Hardware General hardware Unplug the All-In-One; Failure failure (unable to wait a few seconds, localize failure to a then plug the specific system) All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up Arrow button and...
  • Page 22 4416-XXX Code Name Description Action 0200 Flash Unable to program Unplug the All-In-One; Programming flash memory wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up Arrow button and Menu button simultaneously.

  • Page 23: Non-Catastrophic Errors

    4416-XXX Non-catastrophic errors In this state, an error has occurred, but the All-In-One can continue to operate. You may need to intervene using a button press, or the machine may time out and return to the Error! Reference source not found state, depending upon the error.
  • Page 24 4416-XXX Code Name Description Action 1202 Data Error Incorrect data has Unplug the All-In-One; been sent from the wait a few seconds, host computer to the then plug the printer. All-In-One back in and turn the power on. If the error remains, replace USB cable.

  • Page 25: Post Symptom Table

    4416-XXX Code Name Description Action 1207 Paper System A paper system control Clear the paper path. Error failure was detected. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, clean the NVRAM by pressing the Up Arrow button and...
  • Page 26 4416-XXX Symptom Action • The carrier Go to the “Carrier transport service check” on does not page 2-12. move. • The carrier slams the side frame. “CIS module assembly service check” on • The CIS does Go to the not move. page 2-13.

  • Page 27: Symptom Tables

    4416-XXX Symptom tables Locate the symptom in the following tables and take the appropriate action. Carrier transport problems Symptom Action • No carrier movement Go to the “Carrier transport service check” on page 2-12. • Slow carrier movement • Carrier stops. •...
  • Page 28 4416-XXX Printer communication problems Symptom Action Not able to print Test Page Check the USB cable and system board cable connections. If connections are okay, replace the system board. Go to “System board and sensor media removal” on page 4-20. Scanner problems Symptom Action...
  • Page 29 4416-XXX Power problems Symptom Action There is no power in the Go to the “Power service check” All-In-One; motors do not operate. on page 2-16. Print quality problems Symptom Action • Voids in characters Go to the “Print quality service check”...

  • Page 30: Service Checks

    4416-XXX Service checks Carrier transport service check Action • System Board Check the carrier transport motor connector J18 on the system board. If it is connected, check for • Carrier approximately 30 V dc on pins 1 and 2 or at the wire Transport Motor connections located on the rear of the carrier transport motor.

  • Page 31: Cis Module Assembly Service Check

    4416-XXX Action Carrier Assembly Check the following parts for wear or damage: • Printhead cartridge latch • Latch spring • Carrier • Printhead cables Reseat the printhead cables in the system board. If any of these parts are defective, replace the carrier assembly.

  • Page 32: Maintenance Station Service Check

    4416-XXX Maintenance station service check The maintenance station has three functions: 1. Wipes (cleans) the printhead nozzle plates 2. Provides a place for printheads to fire all nozzles, keeping them clean for printing 3. Seals the printheads when they are not being used to prevent the nozzles from drying Action Maintenance...

  • Page 33: Paper Feed Service Check

    4416-XXX Paper feed service check If the All-In-One does not have paper jam problems, continue with this service check. If the All-In-One has paper jam problems, examine the printer for the following before you begin the service check: • Check the entire paper path for obstructions. •...

  • Page 34: Power Service Check

    4416-XXX Action Midframe Check the following for wear: Assembly • Small feed rollers • Large feed roller • Exit roller • Star rollers If any of the rollers are worn and causing a paper feed problem, replace the print engine. Go to “Print engine removal”...

  • Page 35: Print Quality Service Check

    4416-XXX Print quality service check FRU/Problem Action Print Cartridges Ensure that the All-In-One contains good print cartridges. Clean the print cartridge nozzles when: • Characters are not printing completely. • White dashes appear in graphics or printed text. • Print is smudged or too dark. •...
  • Page 36 4416-XXX FRU/Problem Action Color print Be sure the print cartridge nozzle plate is clean. Clean cartridge cross with a soft cloth. contamination If cross contamination occurs, check for: • Maintenance station wiper damage • Used tape on the printhead nozzle plate If the wiper is damaged, replace the maintenance “Maintenance station removal”...

  • Page 37: Scan And Copy Quality Service Check

    4416-XXX FRU/Problem Action Alignment Uneven vertical lines or characters not properly formed (jagged or rough) can be adjusted by performing the printhead alignment. To align the print cartridges using the computer: 1. Load plain paper. 2. From the desktop, double-click the Imaging Studio icon.
  • Page 38 4416-XXX FRU/Problem Action Copies are blank If blank copies are found, make sure the original or copy quality is document is placed face down on the scanner bed. poor. Check the print cartridges to see if they need to be cleaned or replaced.

  • Page 39: Diagnostic Aids

    4416-XXX 3. Diagnostic aids Self Test mode To enter the Self Test mode, press the Up Arrow button and Menu button simultaneously. The LCD displays the Self Test menu screen when the Self Test mode is enabled. You can scroll through the test items by pressing the Up Arrow or Down Arrow buttons.
  • Page 40 4416-XXX 8. SRAM Test—Verifies that all the address buses and data buses that connect to the SRAM area work correctly, and performs the read/write of data to the SRAM area with all the address buses and data buses. While checking, Testing appears on the LCD. Then a Success message appears for three seconds, or a Failure message appears until the Cancel button is pressed.

  • Page 41: Repair Information

    4416-XXX 4. Repair information This chapter explains how to make adjustments to the All-In-One and how to remove defective parts. Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD).

  • Page 42: Adjustments

    4416-XXX Adjustments The Lexmark Solution Center directs the user to perform the printhead t adjustments after replacing a print cartridge. Removal procedures The following procedures are arranged according to the name of the All-In-One part discussed. CAUTION: Unplug the power cord before removing any parts.

  • Page 43: Removals

    4416-XXX Removals General precautions on removals Use caution when disassembling and reassembling components. The close proximity of cables to moving parts makes proper routing a must. When components are removed or replaced, any cables disturbed must be replaced as closely as possible to their original positions. Before removing any component from the machine, be sure you note the cable routing.

  • Page 44: Foreign Object Deflector With Spring Removal

    4416-XXX Foreign object deflector with spring removal 1. Flex the deflector and remove tab (A) from the hole. 2. Remove the deflector and spring. Service Manual...
  • Page 45 4416-XXX 3. When reinstalling, be sure the spring goes back into hole (B). Repair information...

  • Page 46: Card Reader Access Door Removal

    4416-XXX Card reader access door removal 1. Press the tabs in the direction of the arrows. 2. Lift and remove the door. Service Manual...

  • Page 47: Control Panel Cover Removal

    4416-XXX Control panel cover removal 1. Use your fingers to loosen the two control panel covers. 2. Lift and remove. Repair information...

  • Page 48: Scanner Module Assembly Removal

    4416-XXX Scanner module assembly removal 1. Lift and remove the scanner lid. 2. Flex tab (A) to the left and remove the paper support. 3. Lift the scanner module assembly until the risers extend. Service Manual...
  • Page 49 4416-XXX 4. Unsnap the two scanner risers and lift the scanner module assembly. Repair information...
  • Page 50 4416-XXX 5. Remove five screws (B) from the midframe cover. 6. Remove two screws (C) from the rear cover. 4-10 Service Manual...
  • Page 51 4416-XXX 7. Unlatch and lift the midframe cover. 8. Unplug all cables from the system board. 9. Lift and remove the scanner module assembly and midframe cover. 4-11 Repair information...

  • Page 52: Left Cover Removal

    4416-XXX Left cover removal 1. Remove the scanner module assembly and midframe cover. 2. Remove one screw (A) and release two latches (B). 3. Remove the left cover. 4-12 Service Manual...

  • Page 53: Right Cover Removal

    4416-XXX Right cover removal 1. Remove the scanner module assembly and midframe cover. 2. Remove two screws (A) and release two latches (B). 4-13 Repair information...
  • Page 54 4416-XXX 3. Press the rear cover. 4. Slide the right cover down and remove. 4-14 Service Manual...

  • Page 55: Rear Cover Removal

    4416-XXX Rear cover removal 1. Remove the scanner module assembly and midframe cover. 2. Remove the left and right covers. 3. Remove screw (A) from the rear cover. 4. Remove the rear cover. 4-15 Repair information...

  • Page 56: Print Engine Removal

    4416-XXX Print engine removal 1. Remove the scanner module assembly and midframe cover. 2. Remove four screws (A) from the exit roller assembly with ground bracket. 3. Lift and remove the exit roller assembly. 4-16 Service Manual...
  • Page 57 4416-XXX 4. Lift and remove the small exit roller assembly. 4-17 Repair information...
  • Page 58 4416-XXX 5. Remove four screws (B) from the print engine. 6. Lift and remove the print engine. 4-18 Service Manual...

  • Page 59: Base Assembly

    4416-XXX Base assembly 1. Remove the scanner module assembly and midframe cover. 2. Remove the print engine. 3. Remove one screw (A) from the base assembly. 4. Release four latches (B) and remove the base assembly. 4-19 Repair information...

  • Page 60: System Board And Sensor Media Removal

    4416-XXX System board and sensor media removal 1. Remove the scanner module assembly and midframe cover. 2. Remove the print engine. 3. Disconnect the media sensor cable (A) from the system board. 4. Remove two screws (B) and remove the media sensor assembly. 5.
  • Page 61 4416-XXX 6. Remove three screws (C) from the system board. Warning: When removing the system board, be careful not to damage the end-of-forms flag (D). 7. Remove the system board. 4-21 Repair information...

  • Page 62: Carrier Assembly Removal

    4416-XXX Carrier assembly removal 1. Remove the scanner module assembly and midframe cover. 2. Remove the print engine. 3. Disconnect the media sensor cable from the system board. 4. Remove the media sensor assembly. 5. Disconnect the carrier cables from the system board. 6.

  • Page 63: Maintenance Station Removal

    4416-XXX 11. Lift and remove the carrier assembly. Maintenance station removal 1. Remove the scanner module assembly and midframe cover. 2. Remove the print engine. 3. Press three clips (A). 4-23 Repair information...
  • Page 64 4416-XXX 4. Slide the maintenance station forward and down to remove. 4-24 Service Manual...

  • Page 65: Locations And Connectors

    4416-XXX 5. Locations and connectors System board Connector Connectors Description Approximate voltage (total number of pins) Media Sensor Carrier Ribbon 16 — Card Reader Pin 1 9 V dc — Pin 2 2.9 V dc — Pin 7 3 V dc —...
  • Page 66 4416-XXX Service Manual...

  • Page 67: Preventive Maintenance

    4416-XXX 6. Preventive maintenance This chapter contains lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 40X0179 to lubricate the following: •...
  • Page 68 4416-XXX Service Manual...

  • Page 69: Parts Catalog

    4416-XXX 7. Parts catalog How to use this parts catalog The following legend is used in the parts catalog: Asm- Part Units/ Units/ Description Index number mach • Asm-Index: Identifies the assembly and the item in the diagram. For example, 2-1 indicates assembly 2 and item number 1. •...

  • Page 70: Assembly 1: Covers, Scanner, And Base

    4416-XXX Assembly 1: Covers, scanner, and base Service Manual...
  • Page 71 4416-XXX Assembly 1: Covers, scanner, and base Asm- Part Units/ Units/ Description Index number mach 56P3931 Support, paper with guide assembly 56P2772 Deflector, foreign object with spring 56P3932 Module, scanner assembly 56P3939 Cover, control panel English 56P3940 Cover, control panel Dutch 56P3941 Cover, control panel French 56P3942...

  • Page 72: Assembly 2: Engine, Carrier, And Electronics

    4416-XXX Assembly 2: Engine, carrier, and electronics Service Manual...

  • Page 73: Index

    4416-XXX Assembly 2: Engine, carrier, and electronics Asm- Part Units/ Units/ Description Index number mach 56P3930 Board, system 56P3955 Engine, print assembly 11B5626 Cord, power USA/Peru 21D0325 Supply, power universal 25 W 56P3938 Strip, encoder 56P3956 Carrier, assembly with cables and belt 56P2617 Station, maintenance assembly...
  • Page 74 4416-XXX Service Manual...
  • Page 75 4416-XXX Index ESD-sensitive parts abbreviations acronyms general information adjustments 2-19 handling ESD-sensitive parts buttons Black Cancel Color lubrication specifications Down Arrow Left Arrow (-) Menu Mode maintenance approach Number of Copies maintenance station problems Page Review menus, control panel Power Resize Right Arrow (+) paper feed...
  • Page 76 4416-XXX removals base assembly 4-19 card reader access door carrier assembly 4-22 control panel cover foreign object deflector with spring left cover 4-12 maintenance station 4-23 print engine 4-16 rear cover 4-15 right cover 4-13 scanner module assembly system board and sensor media 4-20 safety information scanner problems...

  • Page 77: Part Number Index

    4416-XXX Part number index Description Page 11B5621 Cord, power UK/Ireland/Hong Kong ..... . 11B5622 Cord, power Germany/Israel/Russia/Poland/Spain/Asia/Chile . . 11B5624 Cord, power Australia ....... . . 11B5625 Cord, power South Africa .
  • Page 78 4416-XXX 56P3956 Carrier, assembly with cables and belt ....7373897 Plain package B/M USA/Canada/LAD ....7373935 Plain package B/M EMEA/APG .

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