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Troubleshooting
Problem
Even though you're using
headphones to mute the
sound, the keystrokes make
a clattering sound when you
play the keyboard
Power turns off on its own
Power does not turn on
Pedal does not work, or is
"stuck"
"Buzz" is heard from external
devices
No sound
Sound is output even though
headphones are connected
to the PHONES jack
Notes don't sound right
Pitch of the keyboard or song
is incorrect
Notes are interrupted
Sounds are heard twice
(doubled) when the
keyboard is played
Reverberation remains even
if you defeat the Ambience
effect
The sound of the higher
notes suddenly changes
from a certain key
High-pitched ringing is heard
Low notes sound wrong, or
are buzzy
12
Items to check
The keyboard of this piano is designed to simulate the mechanism of an acoustic piano. Even on an
acoustic piano, the keystrokes produce sound when you play the keyboard. This is not a malfunction.
Could the auto-off setting be
something other than "Disabled"?
Is the AC adaptor connected correctly?
Is the pedal connected correctly?
Could you have disconnected or
connected the pedal cord while the
power was on?
Could Twin Piano be set to "PAIR" or "INDIVIDUAL"?
If Twin Piano is set to "PAIR" or "INDIVIDUAL, " the damper pedal works only for the right-hand side of the
keyboard.
Are the external devices connected to
more than one AC power outlet?
Are your amp, speakers, headphones, etc., connected correctly?
Is the volume turned down?
Could headphones or an adaptor plug be inserted in the PHONES jacks?
Sound is not output if you've made settings so that sound is not output from the internal speakers.
Could you have made settings so that sound is output from the internal speakers?
Could you have made Transpose settings?
Is the Master Tune setting appropriate?
Could you be holding down the damper pedal and sounding a large number of notes?
Could you be using Dual Play or playing along with a song?
Is the unit in Dual Play?
Could the unit be connected to an
external sequencer?
Even if the Ambience effect is off, the acoustic piano's own resonance remains.
This simulates the characteristics of an acoustic piano, and is not a malfunction.
The sound will change where there is a change in the number of strings per key or a transition from
wound strings to unwound strings.
If you don't hear it through headphones: It may be that the unit has malfunctioned. Please contact
your dealer or a Roland customer service center.
If you also hear it through headphones: To decrease the metallic ringing, adjust the "Ambience"
settings.
Could the volume be set to
maximum?
If you also hear it through headphones: It may be that the unit has malfunctioned. Please contact your
dealer or a Roland customer service center.
If you don't hear it through headphones: Objects near the unit are resonating because of the high
volume of sound coming from the speakers. You can take the following measures to minimize
resonances.
5 Locate the speakers 10–15 cm (4–6 inch) away from walls or other surfaces.
5 Keep the volume down.
5 Move away from the objects that are resonating.
Action
If you don't need the power to turn off automatically, turn the
Auto Off setting "Disabled. "
Power-off the unit before you connect or disconnect the pedal
cord.
If you connect external devices, be sure to connect them to
the same AC outlet.
Hold down the [FUNCTION] button and press the C1 key to
disable Dual Play.
If you don't want the other sound module to produce sound,
turn your DAW's soft thru function "off. "
Lower the volume.
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