Surface Maintenance; Right Of Complaint - ADURO P2 Manual

The frequency of cleaning periods depends on the quality of the pellets and the combustion thereof. The
better the combustion, the less residues will settle in the combustion chamber, the air channels and flue
pipes.

9.3 Surface maintenance

The stove's surface is treated with a powder coat paint. When cleaning the stove, avoid strong detergents
and abrasives, and all products containing solvents, alcohols, acids, or any solvent.
Painted and plastic parts can be cleaned with a slightly damp cloth and use only a mild detergent diluted with
water.
9.4 Annual service visit
The annual service visit must be conducted by an authorised service partner. Contact your retailer for further
information.
9.5 Spare parts and unauthorized alterations
You may only use original spare parts for your stove. All forms of unauthorized alterations to the stove are
strictly forbidden, as the stove will no longer comply with the approved specifications. At
www.aduroshop.com you can buy original spare parts for your stove.
10. Accessories
For Aduro stoves we offer a wide product range of accessories to fulfil the experience: Companion sets,
fireplace grid, briquette buckets, floor hearths in glass and steel, flue pipes, Aduro Easy Firelighter, and
Aduro Easy Clean pads. For further information, go to www.adurofire.com/accessories.

11. Right of complaint

In accordance with the Danish Sale of Goods Act, the right to claim is valid for two years from the date of
purchase of the stove. Receipt with date is valid as proof.
All pellet stoves may require adjustment of combustion air and auger speed in order to optimize function and
in order to reach effective and clean combustion. Aduro and our service partners can monitor and adjust
stoves in the Aduro Cloud. However, it is only possible if the stove is connected to the cloud via Wi-Fi. Aduro
can therefore not treat complaints regarding function and combustion if the stove is not online.
If you have difficulties getting the stove online, it might be because of your local Wi-Fi network, router or
phone setup. You find guidance about Wi-Fi on adurofire.com – but it is not the responsibility of Aduro AS to
secure a connection. You can purchase a service visit in order to get the stove online. It is a requirement that
the stove is online, if you want to file a complaint regarding the combustion and functioning of the stove.
Alternatively, some Aduro resellers offer this assistance.
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