Appendix A. Getting Help And Technical Assistance; Before You Call; Contacting Support - Lenovo 42U 1200 mm Deep Dynamic Rack Installation Manual

Appendix A. Getting Help and Technical Assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support are available at:
http://datacentersupport.lenovo.com
Note: This section includes references to IBM web sites and information about obtaining service. IBM is
Lenovo's preferred service provider for IBM and Lenovo Uninterruptible Power Supply (UPS) and Power
Distribution (PDU) units.

Before you call

Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide
that you do need to call for assistance, gather the information that will be needed by the service technician to
more quickly resolve your problem.
You can find the product documentation for your products at the following location:
http://systemx.lenovofiles.com/help/index.jsp?topic=/com.lenovo.sysx.racks.doc/rack_product_page.html
You can take these steps to try to solve the problem yourself:
•
Check for updated software, firmware, and operating-system device drivers for your Lenovo product.
The Lenovo Warranty terms and conditions state that you, the owner of the Lenovo product, are
responsible for maintaining and updating all software and firmware for the product (unless it is covered
by an additional maintenance contract). Your service technician will request that you upgrade your
software and firmware if the problem has a documented solution within a software upgrade.
•
If you have installed new hardware or software in your environment, check
http://www.lenovo.com/us/en/serverproven/
by your product.
•
Go to http://datacentersupport.lenovo.com
•
Check if there is a new release of the UPS management software for the Operating System in use and
new Network Management Card firmware which is available on the Lenovo Datacenter Support site by
visiting https://datacentersupport.lenovo.com/solutions/ht504843

Contacting Support

You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider
authorized by Lenovo to provide warranty service, go to
and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist
to make sure that the hardware and software is supported
and check for information to help you solve the problem.
https://datacentersupport.lenovo.com/serviceprovider
for your region support details.
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