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Lenovo ThinkServer RD330 Manual

(english) warranty and support information
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Download this manual See also: Hardware Maintenance Manual, Maintenance Manual
ThinkServer
Warranty and Support Information
Machine Types: 3057, 3059, 3061, 3064, 3065, 3069, 3070, 3071, 3072, 3073,
3074, 4302, 4304, 4305, and 4306

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Summary of Contents for Lenovo ThinkServer RD330

  • Page 1 ThinkServer Warranty and Support Information Machine Types: 3057, 3059, 3061, 3064, 3065, 3069, 3070, 3071, 3072, 3073, 3074, 4302, 4304, 4305, and 4306...
  • Page 2 Before using the information and the product it supports, ensure that you read and understand the following: • “Safety information” on page iii • Chapter 3 “Lenovo Limited Warranty” on page 11 • Chapter 5 “Notices” on page 23 First Edition (August 2012) © Copyright Lenovo 2012.

  • Page 3: Table Of Contents

    Chapter 2. Help and service. Registering your server with Lenovo. Before you call. Calling for service. Worldwide Lenovo Support telephone list . Using other services . Purchasing additional services Chapter 3. Lenovo Limited Warranty . Part 1 - General Terms .
  • Page 4 ThinkServer Warranty and Support Information...

  • Page 5: Safety Information

    Vor Verwendung des Produkts sollten Sie unbedingt die mehrsprachigen Sicherheitsanweisungen auf der Dokumentations-DVD lesen, die im Lieferumfang des Produkts enthalten ist. A termék használata előtt mindenképpen olvassa el és értelmezze a termékhez kapott dokumentációs DVD lemezen található, több nyelven elolvasható biztonsági előírásokat. © Copyright Lenovo 2012...
  • Page 6 Prima di utilizzare il prodotto, accertarsi di leggere e comprendere le informazioni sulla sicurezza multilingue disponibili sul DVD di documentazione fornito con il prodotto. 製品をご使用になる前に、製品に付属の Documentation DVD に収録されてい るマルチリンガルの「安全に正しくご使用いただくために」を読んで理解 してください。 제품을 사용하기 전에 제품과 함께 제공되는 문서 DVD의 다국어 안전 지침 을...
  • Page 7 Antes de utilizar el producto, asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto. Var noga med att läsa säkerhetsinstruktionerna på dokumentations-DVD-skivan som följer med produkten innan du börjar använda produkten. 使用本產品之前，請務必閱讀並瞭解產品隨附的文件...
  • Page 8 ThinkServer Warranty and Support Information...

  • Page 9: Chapter 1. Information Resources

    DVD that comes with your server before using the product. This document also provides information about how to find the most up-to-date information on the Lenovo Support Web site. • Important Notices This document includes safety and legal notices that you should read and understand before using the server.
  • Page 10 Note: Lenovo maintains pages on the World Wide Web, where you can get the latest technical information and download documentation or device drivers and updates. Some information in the documents on the documentation DVD might change without notice after the first release of the DVD. You can always obtain all the most up-to-date documentation for your server from the Lenovo Web site at: http://www.lenovo.com/ThinkServerUserGuides...

  • Page 11: Thinkserver Web Site

    Note: Refer to this document for hardware RAID information if your server has a supported RAID card installed. Document only for trained service personnel The following document is intended only for trained service personnel of Lenovo. Hardware Maintenance Manual This document provides information about component locations, replacement procedures for major Field Replaceable Units (FRUs), and troubleshooting and diagnostics.

  • Page 12: Lenovo Support Web Site

    Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty •...

  • Page 13: Chapter 2. Help And Service

    When you register your server, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your server with Lenovo, you will receive quicker service when you call Lenovo for help.

  • Page 14: Worldwide Lenovo Support Telephone List

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs See Chapter 3 “Lenovo Limited Warranty” on page 11 for the warranty type and duration for your product. You must retain your proof of purchase to obtain warranty service.
  • Page 15 Country or region Telephone number Bulgaria 359-2-9734618 359-2-9693650 Canada 1-800-565-3344 (English, French) Chile Toll Free: 188-800-442-488 800-361-213 (Spanish) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia 0800-0426 Outside Croatia: +385 1 6110095 +357-22-841100 Cyprus Czech Republic +420-2-7213-1316 Denmark Warranty service and support: 7010-5150 (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador...
  • Page 16 Netherlands +31 (0)20 513 3939 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Norwegian) Panama Lenovo Customer Support Center: 001-866-434-2080 (Toll Free) 206-6047 (Spanish) Peru 0-800-50-866 (Spanish) Philippines Local number only: 1800-1601-0033 DID: +603 8315 6858 (English, Filipino)

  • Page 17: Using Other Services

    (Vietnamese, English) Using other services If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop, notebook, or server machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.

  • Page 18: Purchasing Additional Services

    Service availability and service names might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...

  • Page 19: Chapter 3. Lenovo Limited Warranty

    Part 1 - General Terms This Lenovo Limited Warranty applies only to Lenovo hardware products you purchased for your own use and not for resale. This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty. What this Warranty Covers...
  • Page 20 How to Obtain Warranty Service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.lenovo.com/support/phone.
  • Page 21 If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price. Replacement Products and Parts When warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property and the replacement product or part...
  • Page 22 • products or parts with an altered identification label or from which the identification label has been removed. Limitation of Liability Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.

  • Page 23: Part 2 - Country-Specific Terms

    The following is added to the same section in Part 1: Use of Personal Contact Information: Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.
  • Page 24 The following replaces the same section in Part 1: Limitation of Liability: Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.
  • Page 25 The following is added to the same section in Part 1: Use of Personal Information: Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.

  • Page 26: Part 3 - Warranty Service Information

    Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs”...
  • Page 27 Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo’s risk and expense, unless the Service Provider specifies otherwise.

  • Page 28: Suplemento De Garantía Para México

    You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product.

  • Page 29: Chapter 4. Customer Replaceable Units (Crus)

    The User Guide for your server provides instructions for replacing self-service and optional-service CRUs. The User Guide is available on both the documentation DVD that comes with your server and the Lenovo Web site at: http://www.lenovo.com/ThinkServerUserGuides Note: Use only parts provided by Lenovo.
  • Page 30 Optional-service CRUs • Diagnostic module • Front panel board • Hot-swap hard disk drive backplane • Microprocessor • ThinkServer RAID 500 Upgrade Key for Advanced RAID (available as an option) • ThinkServer RAID 700 Battery (available as an option) ThinkServer Warranty and Support Information...

  • Page 31: Chapter 5. Notices

    Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 32: Additional Notice Information

    Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly.

This manual is also suitable for:

Thinkserver rd430Thinkserver 3057Thinkserver 3059Thinkserver 3061Thinkserver 3064Thinkserver 3065 ... Show all

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