Printer Control Panel - TROY Group Font Memory Card Kit User Manual

Section 4
Trouble-
The following table contains the printer control panel display messages generated by TROY Security Printing
Solutions. Some of the messages may not apply to your TROY Security Printing Solution. Refer to the Hewlett-
shooting by
Packard Printer User's Manual for other display panel messages.
Printer
Control Panel
Display
LOW TONER
Message
TROY INTERNAL
RELIANCE MONITOR
49.4C18 SERVICE ERROR
53.ØX.1Ø ERROR
61.X SERVICE
62.X ERROR
68.1 ERROR
Font Memory Card Kit User's Guide -- Document #50-70407-001 Rev. A
Message
The TROY MICR toner cartridge is low on
toner.
The TROY firmware contains advanced
internal self-diagnostics checks to ensure
constant data integrity. When the
firmware detects an exception condition
that may result in compromised data
integrity, it halts printer operation. This
message will be followed automatically
with diagnostic information that may
assist TROY engineers in evaluating the
exception condition.
A firmware update has been uploaded to
the printer. This error message may
appear immediately after the update
process has been completed, indicating
that the printer has registered the new
firmware.
Your printer detected the presence of a
second system DIMM or memory card.
Indicates that the TROY Font Memory
Card is improperly installed or has failed.
A firmware update has been uploaded to
the printer. This error message may
appear immediately after the update
process has been completed, indicating
that the printer has registered the new
firmware.
Troubleshooting / Error Messages
Description
Replace the TROY MICR toner cartridge
with a new TROY MICR toner cartridge.
Do not re-install the old cartridge.
Contact TROY Technical Support.
Re-initialize the printer (cycle printer
power), or perform a cold reset. Wait for
the initialization sequence to finish before
continuing to use the printer. The printer
must be re-initialized in order for the
firmware update to take effect.
Remove the DIMMs or memory cards one
at a time until the message is cleared, or
contact your TROY service representative.
Re-install the TROY Font Memory Card.
Re-initialize the printer (cycle printer
power), or perform a cold reset. Wait for
the initialization sequence to finish before
continuing to use the printer. The printer
must be re-initialized in order for the
firmware update to take effect.
Action
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