TROY Group Font Memory Card Kit User Manual page 49

Section 4
Trouble-
shooting by
MICR characters appear smeared
after processing by a bank.
Symptom
(cont.)
NO MICR TONER message displayed in
the printer control panel.
Font Memory Card Kit User's Guide -- Document #50-70407-001 Rev. A
Troubleshooting / Error Messages
A Non-TROY MICR toner was used.
Your MICR paper is out of
specification so that toner does not
adhere properly to the paper.
Your bank's reader/sorter equipment
is out of adjustment.
No TROY MICR toner cartridge
installed.
Detect device on TROY MICR toner
cartridge is damaged.
TROY MICR toner cartridge detect
sensor failed.
TROY Memory Card has failed.
Print test documents using TROY
MICR toner or consult the non-TROY
manufacturer for assistance.
Refer to TROY MICR paper
specifications and consult your paper
vendor to ensure you have the correct
paper (including correctly preprinted
background areas). Also, check to
ensure your paper has not altered due
to environmental conditions before
printing the checks.
Ask your bank for assistance in
determining the cause of your rejects.
Install a TROY MICR toner cartridge.
Install a new TROY MICR toner
cartridge.
Call TROY Technical Support.
Call TROY Technical Support.
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