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TROY Group 2015 Series User Manual

For use with hewlett-packard laserjet 2015 series printers
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Font DIMM Printer and Font DIMM Kit
User's Guide
(For use with Hewlett-Packard LaserJet 2015 Series Printers)
NOTE: For best results, view this document using Adobe Acrobat Reader 7.0 or higher.
Document #50-70433-001 Rev. A

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  • Page 1 Font DIMM Printer and Font DIMM Kit User’s Guide (For use with Hewlett-Packard LaserJet 2015 Series Printers) NOTE: For best results, view this document using Adobe Acrobat Reader 7.0 or higher. Document #50-70433-001 Rev. A...
  • Page 2 Information and descriptions contained herein are the property of TROY Group, Inc. Such information and descriptions may not be copied, disseminated, or distributed without the express written consent of TROY Group, Inc. This publication is subject to change without notice.
  • Page 3 Table of Contents Preface This manual is designed and formatted for use as an online document (viewed on your computer screen). The document can also be printed. For best results, use Adobe Acrobat Reader 7.0 or higher to view or print this document.
  • Page 4 Table of Contents Section 1 – Features Overview Introduction ...1-1 TROY Security Fonts...1-1 Section 2 – Using the TROY Printer Utility Introduction ...2-1 Menu Structure...2-1 Basic Printer Utility Operations ...2-2 Printing Demo Pages ...2-3 Accessing Fonts Using Non-Windows Applications ...2-3 Verifying Windows Font Support...2-3 Verifying PCL 5e Communication ...2-5 Downloading Files to the Printer ...2-6...

  • Page 5: Table Of Contents

    Table of Contents MICR Font Guidelines...3-4 Font Character Mapping...3-5 Determining a Character Mapping ...3-6 Accessing Unmapped Characters ...3-6 Standard ASCII Character Set ...3-7 TROY MICR E-13B 12-Point Font ...3-8 TROY MICR CMC-7 12-Point Font ...3-9 TROY Enhanced Convenience Amount (Scalable)...3-9 TROY Large Convenience Amount 18-Point Font ...3-10 TROY Small Convenience Amount 24-Point Font ...3-10 TROY Security Font ...3-11...
  • Page 6 Table of Contents French Large Convenience Amount Font...3-26 Italian Large Convenience Amount Font...3-26 Spanish Large Convenience Amount Font ...3-26 British Small Convenience Amount Font...3-27 French Small Convenience Amount Font ...3-27 Italian Small Convenience Amount Font ...3-27 Spanish Small Convenience Amount Font...3-27 PCL Font Collection...3-27 Section 4 –...

  • Page 7: Introduction

    Section 1 Introduction Thank you for purchasing your TROY Font DIMM Printer or Font DIMM Kit. You have chosen the highest quality MICR (Magnetic Ink Character Recognition) printing solution available today that offers convenience, flexibility, and precision for printing high-quality MICR documents. The TROY 2015 Font DIMM Printer includes the TROY Font DIMM, a specially formulated TROY MICR toner cartridge designed to meet or exceed all ANSI MICR printing standards, and a physical toner sensor to ensure all MICR documents are printed using MICR toner.

  • Page 8: Font Dimm Printer And Font Dimm Kit User's Guide -- Document #50-70433-001 Rev. A

    Section 2 Introduction The TROY Printer Utility is an easy-to-use Microsoft Windows-based utility designed to assist you with the management of a TROY Font DIMM. The TROY Printer Utility allows the system administrator to perform the following functions: • View system information •...

  • Page 9: Font Dimm Printer And Font Dimm Kit User's Guide -- Document #50-70433-001 Rev. A

    Section 2 Basic Printer O ACCESS THE Utility 1. Click on the Microsoft Windows Start button, select Programs, MICR by TROY, and then click on the Operations TROY Printer Utility icon. The Printer Utility main window will appear. 2. Click on the Hewlett-Packard printer you wish to manage. TROY Printer Utility File Settings...
  • Page 10 Section 2 Printing The TROY Printer Utility provides the ability to generate a Windows Security Font, Windows Barcode Font, and PCL Security/Barcode Font demonstration page. Use the Windows Security Font demonstration page if you are Demo Pages using a Windows-based printing application, or use the PCL Security/Barcode Font demonstration page if you are using a non-Windows-based printing application.

  • Page 11: Verifying Windows Font Support

    Section 2 Using the TROY Printer Utility Verifying Windows Font Support (cont.) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 12 Section 2 Verifying PCL 5e The PCL Security/Barcode Font demonstration page can be used to verify PCL 5e communication between the Communication host computer and your printer. If the PCL 5 communication between the host computer and your printer is successful, then the selected demonstration page should print out exactly as shown in the example below.
  • Page 13 Section 2 Downloading The TROY Printer Utility provides the ability to download any PCL or text file directly to the printer without embedding additional information. A download option is provided to enhance the download file (see the Files to the Download File window for the specific options).

  • Page 14: Obtaining Technical Assistance

    Section 2 Obtaining The TROY Printer Utility provides several help screens to guide you through the features and functions of your Technical TROY Font DIMM. TROY technical support is available to assist you with any questions concerning the setup, operation, and maintenance of your TROY Font DIMM. Specific system information about the configuration of Assistance your TROY product is also available through the TROY Printer Utility.
  • Page 15 Section 3 Introduction The TROY MICR E-13B and CMC-7 MICR fonts have been specifically engineered for your TROY Security Printing Solution to ensure the highest quality MICR printing in the industry. The TROY font collection provides seamless integration and security within your Windows-based check printing application. All TROY fonts are permanently programmed into the TROY Font DIMM to ensure consistent high-quality MICR printing and to prevent unauthorized use of these fonts on another printing system.
  • Page 16 Section 3 Using TROY The E-13B MICR font (T MICR Fonts including the United States. In some European and Latin American countries, the CMC-7 MICR font is used instead. MICR document processing requires that the MICR characters be precise in size, shape, and spacing. For this reason, the TROY MICR font is supplied as a TrueType font;...

  • Page 17: Screen Fonts

    Section 3 Using Printer In addition to the TROY printer fonts that Fonts and programmed into the TROY Font Screen Fonts DIMM, the TROY screen fonts have been developed for screen display use only as a visual reference and for making positional adjustments to the MICR line.
  • Page 18 Section 3 MICR Font The TROY E-13B and CMC-7 MICR fonts were developed using strict specifications designed specifically for Guidelines high-speed magnetic-read processing. To maintain these strict specifications, the TROY MICR fonts were designed as non-scalable fonts (fixed fonts) that are fixed in pitch (spacing) and point size (height). Because Windows TrueType maintain the 12-point size of the MICR fonts installed in Windows.
  • Page 19 Section 3 Font Each character or symbol in a font set corresponds to a specific ASCII (American Standard Code for Information Interchange) number (e.g., the capital letter “A” = ASCII number 65). Pressing a key on your computer Character keyboard automatically generates the ASCII number (32 through 127) associated with the character or symbol Mapping displayed on the key.
  • Page 20 Section 3 Determining a To determine which key on your computer keyboard that a TROY character or symbol is “mapped” to, simply Character compare the ASCII number of the selected TROY character or symbol to the same ASCII number listed in the Mapping Standard ASCII Character Map (shown on the next page) to determine which keyboard key can be used to access the selected TROY character or symbol.
  • Page 21 Section 3 Using TROY Fonts Standard ASCII Character Set (reference only) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 22 Section 3 Using TROY Fonts TROY MICR E- <Esc>(ØQ<Esc>(s1p12vØsØbØT 13B 12-Point Font (Troy E-13B) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 23 Section 3 TROY MICR <Esc>(ØQ<Esc>(s1p12vØsØb1T CMC-7 12-Point Font (Troy CMC7) TROY Enhanced <Esc>(3Q<Esc>(s1p Convenience Amount Font (Troy ECF) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A vØsØb1ØT = desired point size Using TROY Fonts...
  • Page 24 Section 3 NOTE: The TROY Enhanced Convenience Amount font can be used in place of the TROY Convenience Amount font in the legal amount field of the check. To write the cents amount on the check, type the capital letter that corresponds to the smaller cent characters shown in the example above (i.e., A=0, B=1, C=2).
  • Page 25 Section 3 TROY Security <Esc>(4Q<Esc>(s1p Font (Troy Security) TROY Security <Esc>(4Q<Esc>(s1p Font (Spanish) (Troy Security Spanish) NOTE: The TROY Security Spanish Font is included in the International Font Collection provided on the TROY Font DIMM Printer and Font DIMM Kit CD. Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev.
  • Page 26 Section 3 Using TROY Fonts TROY Reverse Helvetica Font (Troy Helvetica (Rev)) 3-12 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 27 Section 3 Using TROY Fonts TROY OCR-A <Esc>(ØO<Esc>(s1p vØsØb1Ø4T = desired point size (Troy OCR-A) 3-13 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 28 Section 3 TROY OCR-A (continued) NOTE: This OCR font must be used at the designated point size to ensure optical readability. Size I – must use 12-point size (upper and lower case characters can be used) Size III – must use 16-point size (only upper case characters can be used) Size IV –...
  • Page 29 Section 3 Using TROY Fonts TROY OCR-B <Esc>(1O<Esc>(s1p vØsØb11ØT = desired point size (Troy OCR-B) 3-15 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 30 Section 3 TROY OCR-B (continued) NOTE: This OCR font must be used at the designated point size to ensure optical readability. Size I – must use 10-point size (upper and lower case characters can be used) Size III – (not supported) Size IV –...

  • Page 31: Troy Upc-A Barcode

    Section 3 Using TROY Fonts TROY UPC-A <Esc>(8Y<Esc>(s1p vØsØb246ØØT = desired height Barcode 3-17 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 32: Troy Upc-E Barcode

    Section 3 Using TROY Fonts TROY UPC-E <Esc>(8Y<Esc>(s1p vØsØb2461ØT = desired height Barcode 3-18 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 33: Troy Ean-8 Barcode

    Section 3 Using TROY Fonts <Esc>(8Y<Esc>(s1p vØsØb2462ØT = desired height TROY EAN-8 Barcode 3-19 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 34: Troy Ean-13 Barcode

    Section 3 Using TROY Fonts <Esc>(8Y<Esc>(s1p vØsØb2463ØT = desired height TROY EAN-13 Barcode 3-20 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 35: Troy Bc25 Barcode

    Section 3 Using TROY Fonts <Esc>(4Y<Esc>(s1p vØsØb2464ØT = desired height TROY BC25 Barcode 3-21 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 36: Troy Bc39 Barcode

    Section 3 Using TROY Fonts <Esc>(ØY<Esc>(s1p vØsØb2467ØT = desired height TROY BC39 Barcode 3-22 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 37: Troy Bc128 Barcode

    Section 3 Using TROY Fonts <Esc>(ØY<Esc>(s1p vØsØb247ØØT = desired height TROY BC128 Barcode 3-23 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 38: Troy Postnet

    Section 3 Using TROY Fonts <Esc>(15Y<Esc>(s1p vØsØb2477ØT = desired height TROY POSTNET 3-24 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 39: Troy Postnet Reverse (Optional)

    Section 3 Using TROY Fonts <Esc>(15Y<Esc>(s1p vØs33b2477ØT = desired height TROY POSTNET Reverse (optional) 3-25 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 40: International Convenience Amount Fonts

    Section 3 International In addition to the CMC-7 font used for International MICR applications, TROY provides the following Convenience Amount font sets in a variety of languages (see examples below). These fonts are provided only on Convenience the TROY Font DIMM Printer and Font DIMM Kit CD. These fonts can be easily downloaded into the Amount printer’s memory using the TROY Printer Utility.

  • Page 41: British Small Convenience Amount Font

    Section 3 International British Small Convenience Amount Font (Troy SCF British) Convenience <Esc>(2Q<Esc>(sØp6h22.68vØsØb1T Amount Fonts (cont.) French Small Convenience Amount Font (Troy SCF French) <Esc>(2Q<Esc>(sØp6h22.68vØsØb2T Italian Small Convenience Amount Font (Troy SCF Italian) <Esc>(2Q<Esc>(sØp6h22.68vØsØb3T Spanish Small Convenience Amount Font (Troy SCF Spanish) <Esc>(2Q<Esc>(sØp6h22.68vØsØb4T PCL Font In addition to the TROY Security Printing fonts contained on the TROY Font DIMM, an extensive collection of...
  • Page 42 Section 3 Using TROY Fonts PCL Font Collection (cont.) 3-28 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 43 Section 3 Using TROY Fonts PCL Font Collection (cont.) 3-29 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 44 Section 3 Using TROY Fonts PCL Font Collection (cont.) 3-30 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 45 Section 3 Using TROY Fonts PCL Font Collection (cont.) 3-31 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...
  • Page 46 Section 3 Using TROY Fonts PCL Font Collection (cont.) 3-32 Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A...

  • Page 47: Troubleshooting By Symptom

    Section 4 Trouble- The following troubleshooting table provides solutions to the most common MICR printing problems. Some of shooting by the messages may not apply to your TROY Security Printing Solution. Visually inspect your MICR documents using the TROY MICR Document Template where appropriate. Symptom NOTE: This table does not cover all of the ANSI and banking specifications that MICR-encoded documents must meet.
  • Page 48 Section 4 Trouble- shooting by 600 dpi MICR font not used in MICR line (an incorrect font such as Courier Symptom or Times Roman was used instead). (cont.) MICR clear band has magnetically chargeable printing besides the MICR line on front or backside of document. Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev.
  • Page 49 Section 4 Trouble- shooting by MICR clear band has extra printing (such as toner splatter) besides the Symptom MICR line on front or backside of (cont.) document. MICR line is skewed on document. Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A Printer density setting is too dark.
  • Page 50 Section 4 Trouble- shooting by MICR line not positioned correctly on the document (vertically and Symptom horizontally). (cont.) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A Your MICR paper was cut or Measure your MICR paper and/or perforated inaccurately (paper is too perforation lines to ensure your MICR- short/long or narrow/wide).
  • Page 51 Section 4 Trouble- shooting by MICR characters are too thick or too thin. Symptom (cont.) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A Printer density setting is too dark or Use TROY MICR defaults. too light.
  • Page 52 Section 4 Trouble- shooting by MICR characters are broken, there are voids in characters or toner rubs Symptom off. (cont.) Voids in characters in MICR line or other text. MICR character spacing and positioning is not correct. Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A Your MICR paper is out of Refer to the TROY MICR paper specification so that toner does not...
  • Page 53 Section 4 Trouble- shooting by Your bank reports a high reject rate when processing your TROY MICR- Symptom printed documents. (cont.) NOTE: This section covers conditions not addressed above. You should also investigate all of the items described above as possible causes of bank rejects as well as the other ANSI MICR specifications not covered in this table.
  • Page 54 Section 4 Trouble- shooting by MICR characters appear smeared after processing by a bank. Symptom (cont.) Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001 Rev. A A Non-TROY MICR toner was used. Print test documents using TROY MICR toner or consult the non-TROY manufacturer for assistance.

  • Page 55: Software Uninstall Procedures

    Section 4 Software In the event you wish to reinstall or permanently remove the TROY Security Printing Solution support files and utilities, use the following procedures to properly uninstall (remove) all TROY software from your computer. Uninstall Procedures Uninstall the Close all applications before uninstalling the TROY screen fonts.

  • Page 56: Section 4 Troubleshooting

    Section 4 Uninstall the 1. Close all applications before uninstalling the TROY Printer Utility files. TROY Printer 2. From the START menu, click on Settings, and then click on Control Panel. Utility 3. Click on Add/Remove Programs. 4. Locate the TROY Printer Utility from the listing. 5.

  • Page 57: Installing The Troy Font Dimm

    Appendix Installing the IMPORTANT: Ensure the printer power is switched OFF, and then disconnect the printer power cord from the printer. TROY Font 1. Ensure the printer power is switched OFF. Never install or remove the DIMM DIMM when the printer power is ON. 2.

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