Using Troy Micr Fonts - TROY Group Font Memory Card Kit User Manual

Section 4
Trouble-
shooting by
MICR characters are broken, there
are voids in characters or toner rubs
Symptom
off.
(cont.)
Voids in characters in MICR line or
other text.
MICR character spacing and
positioning is not correct.
Font Memory Card Kit User's Guide -- Document #50-70407-001 Rev. A
Troubleshooting / Error Messages
Your MICR paper is out of
specification so that toner does not
adhere properly to the paper.
Faulty MICR toner cartridge.
Use of Non-TROY MICR toner
cartridge.
Printer fusing unit is faulty.
Transfer roller wear (check for page
count of greater than 100,000).
Error in typing MICR line information.
Software placement of characters is
incorrect.
Refer to the TROY MICR paper
specifications and consult your paper
vendor to ensure you have the correct
paper (including correctly preprinted
background areas). Also, check to
ensure your paper has not altered due
to environmental conditions during
storage and handling.
Try another TROY MICR toner
cartridge. If cartridge is faulty, return
to dealer.
Try TROY MICR toner cartridge or
consult non-TROY manufacturer for
assistance.
Confirm by verifying with a non-MICR
application. Contact TROY Technical
Support for instructions.
Replace transfer roller.
Re-enter correct data. (Do not forget
to enter the correct number of spaces
where required.) If using TROY MICR
fonts in Windows, ensure the point size
is set to 12 pt.
Consult your software dealer, or
consider purchasing the TROY MICR
Secure Memory Card, which includes
the ExPT feature that allows you to
reposition the MICR line via the printer
control panel.
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