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IDENTIFICATION
10 Troubleshooting
Troubleshooting
Problem
Device does not turn on.
Laser comes on but device does not
decode barcode.
The device is on but does not react on
any keystroke.
Bluetooth is not working.
Wi-Fi is not working.
Barcode reading ability has degraded.
Nothing happens when the scan key is
pushed.
ID PM ECCO+
Make sure the battery is charged.
•
Ensure the device is configured to read the type of code being scanned.
Ensure the code is not defaced. Try to read another barcode.
•
Move the device closer to or further from the code. This depends on your
•
barcode size.
•
Press and hold the keys 5+6+7+8 for 5 seconds to reset the device.
By reset the device loses its timestamp. Before you continue to use it,
you must synchronize the time settings by connecting to a host.
Connect the device again with the Master Setup- The time will be
automatically synchronized with the system time of your PC. Specific
configuration settings and data will not be lost by the reset. Stored data
and configuration are not affected by a reset.
•
Ensure that the device is in the correct Bluetooth Mode (HID or SPP).
Ensure that you are paired correct to your host.
•
Renew your pairing with your host system.
•
•
Ensured that the device is in the correct Wi-Fi Mode (Wi-Fi or Wi-Fi
Batch)
Ensure that your Wi-Fi configuration (in Config.ini file) is correct (SSID,
•
Key, Crypto, Host, Port, DHCP, etc.)
•
Move the device closer to your access point.
•
Maybe the scan window has become dirty. Please clean your scan
window with a soft cloth with water.
Make sure your device is powered on (green LED on the left must be on).
•
•
Ensure that your keys are correctly configured.
10 Troubleshooting
Possible Solution
Page 19 of 24
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