Troubleshooting List - Barco Event Master E2 Series User Manual

Troubleshooting
C.1 Troubleshooting List
Problem solving
Problem
Event Master unit doesn't start
One of the Power Supplies is not
coming on
All or most images are unstable or/
and noisy
A specific image is unstable or/and
noisy
570 R5905948 /12 Event Master Devices
Possible cause
The Power supplies are not
connected to a valid power source
Corrupt configuration data is in the
system.
If the input AC power LED on the
Power supply is off, then the supply
is not receiving a valid AC power
If the input AC power LED is green
but the output DC power LED is off
or if the status LED is amber, then
the supply is not producing valid DC
output power
Temperature issue
Bad Input, output, VPU or
motherboard card
Remedy
Make sure that at least one power
supply is connected to a valid
power source.
Make sure that the supplies are well
inserted in their slots. Remove the
power cord and apply a little
pressure by using the handle until
both supplies are fully inserted.
Press and hold the SEL and ESC
keys while applying power to the
unit. Release these keys when a
menu appears asking to Factory
Reset the unit. Perform the Factory
Reset and the unit will boot
normally.
Check the AC power cable and
ensure that the unit is connected to
a valid power source.
If the other Power supply is
functioning normally, swap it with
the supply that doesn't work. If the
problem follows the power supply,
then the you need to replace the
power supply. If the problem stays
with the slot, then the fault possibly
lies with the System Power card.
Contact your local Barco customer
service support for further
assistance.
Operating ambient temperature
must be higher than 0°C (32°F)
and lower than 40°C (104°F) (lower
than 35° C (95° F) for EC-200/EC-
210).
Run the board diagnostics in order
to detect errors.
Leave sufficient front and rear
clearance to ensure that airflow
through the Event Master unit is not
restricted.
Clean the EMI filter, if an EMI filter
is present.
Run the board diagnostics in order
to detect errors. If the board
diagnostics doesn't detect any
errors proceed to the next step.
From the GUI change the output
card from which the image is
derived. If the problem persists,
then the issue is not with the output
card. Continue by switching the
input source to a different input
card. If the issue persists then the
issue is not with input card. If the
input and output cards have been
ruled out, then the issue is either