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Summary of Contents for Dell EMC PowerProtect X400H
- Page 1 PowerProtect X400 Appliance Version 1.2 Customer Replaceable Unit (CRU) Procedures Rev 01 October 2019...
- Page 2 MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA.
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Page 3: Table Of Contents
CONTENTS Figures Tables Chapter 1 Prepare for hardware replacement Hardware replacement overview............... 10 X400 capacity cube serial number..............11 X400 Appliance serial number................12 Monitor the X400 Appliance health ..............12 Chapter 2 Common procedures Safety instructions.................... 14 X400 capacity cube extension from the rack.............14 Extending the X400 capacity cube from the rack......... - Page 4 Contents PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures...
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Page 5: Figures
FIGURES Close-up view of the serial number on the X400 capacity cube information tag ....11 X400 capacity cube information tag ..................11 Location of the information tag on the front of the X400 platform cube......12 X400 Appliance serial number on the X400 platform cube information tag .......12 Release and extend the X400 capacity cube from the rack.......... - Page 6 Figures PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures...
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Page 7: Tables
TABLES X400 capacity cube component CRU procedures............. 10 X400 platform cube component CRU procedures............. 10 Mapping of hot-swappable physical slot number to logical slot number for PowerProtect Data Manager UI alerts..................... 26 Mapping of non-hot-swappable physical slot number to logical slot number for PowerProtect Data Manager UI alerts................ - Page 8 Tables PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures...
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Page 9: Prepare For Hardware Replacement
CHAPTER 1 Prepare for hardware replacement This chapter contains the following topics: Hardware replacement overview....................10 X400 capacity cube serial number..................11 X400 Appliance serial number....................12 Monitor the X400 Appliance health ..................12 PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures... -
Page 10: Hardware Replacement Overview
Prepare for hardware replacement Hardware replacement overview The content in this document is directed at customers who are responsible for replacing Dell EMC PowerProtect X400 capacity cube and X400 platform cube components. The X400 capacity cube provides the deduplicated storage capacity, in a scale-out model, to support a wide range of data protection capacity needs. -
Page 11: X400 Capacity Cube Serial Number
Prepare for hardware replacement X400 capacity cube serial number You can identify a X400 capacity cube by its serial number. The serial number is located on the blue label on the information tag pull out tab located in the front of the X400 capacity cube under slot 11. -
Page 12: X400 Appliance Serial Number
The X400 Appliance serial number is a 14-character mix of letters and numbers used to identify the X400 Appliance to Dell EMC support. It is located on the pull-out information tag on the front of the X400 platform cube (near slots 10 and 11 in the bottom right corner). The location of the information tag is shown in the following figure. -
Page 13: Common Procedures
CHAPTER 2 Common procedures This chapter contains the following topics: Safety instructions.........................14 X400 capacity cube extension from the rack................. 14 X400 capacity cube cover replacement................. 16 PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures... -
Page 14: Safety Instructions
Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 15: Sliding The X400 Capacity Cube Into The Rack
Common procedures Figure 5 Release and extend the X400 capacity cube from the rack Sliding the X400 capacity cube into the rack Procedure 1. At the front of the rack, push the X400 capacity cube inward until the lock levers click into place. -
Page 16: X400 Capacity Cube Cover Replacement
Common procedures Figure 6 Sliding the X400 capacity cube into the rack X400 capacity cube cover replacement Removing the X400 capacity cube cover Before you begin 1. Follow the safety instructions. Extend the X400 capacity cube from the rack. Procedure 1. -
Page 17: Installing The X400 Capacity Cube Cover
Common procedures Figure 7 Removing the X400 capacity cube cover Installing the X400 capacity cube cover Procedure 1. Align the tabs on the X400 capacity cube cover with the guide slots on the X400 capacity cube. 2. Push the X400 capacity cube cover latch down. The X400 capacity cube cover slides forward, the tabs on the X400 capacity cube cover engage with the guide slots on the X400 capacity cube and the X400 capacity cube cover latch locks into place. -
Page 18: Installing The X400 Capacity Cube Cover
Common procedures Figure 8 Installing the X400 capacity cube cover After you finish Slide the X400 capacity cube into the rack. PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures... -
Page 19: X400 Capacity Cube Cru Procedures
CHAPTER 3 X400 capacity cube CRU procedures This chapter contains the following topics: Cooling fan replacement......................20 Front bezel replacement......................22 Drive (hot-swappable) replacement..................24 Power supply replacement....................35 PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures... -
Page 20: Cooling Fan Replacement
X400 capacity cube CRU procedures Cooling fan replacement The cooling fans are integrated into the X400 capacity cube to dissipate the heat generated by the functioning of the X400 capacity cube. These fans provide cooling for the processors, expansion cards, and memory modules. The X400 capacity cube supports up to six high performance hot swappable cooling fans. -
Page 21: Installing The Cooling Fan
X400 capacity cube CRU procedures After you finish Install the cooling fan. Installing the cooling fan Before you begin 1. Follow the safety instructions. Procedure 1. Holding the release tab, align the connector at the base of the cooling fan with the connector on the system board. -
Page 22: Front Bezel Replacement
X400 capacity cube CRU procedures Figure 10 Installing the cooling fan After you finish Install the X400 capacity cube cover. Slide the X400 capacity cube into the rack. 3. In the PowerProtect Data Manager UI, on the Appliance page, verify that the capacity cube node status is online. -
Page 23: Installing The Front Bezel
X400 capacity cube CRU procedures Figure 11 Removing the front bezel After you finish Install the front bezel. Installing the front bezel The procedure to install the front bezel with the LCD panel and the front bezel without the LCD panel is the same. -
Page 24: Drive (Hot-Swappable) Replacement
X400 capacity cube CRU procedures Figure 12 Installing the front bezel Drive (hot-swappable) replacement Not all drives on an X400H capacity cube or X400F capacity cube are hot-swappable. In the X400H capacity cube, the 12 hard disk drives (HDDs) in the front panel and the three mid-drive HDDs in physical slots 14, 15, and 16 are hot-swappable. -
Page 25: X400F Capacity Cube
X400 capacity cube CRU procedures Figure 13 Hot-swappable front hard drives in physical slots 0-11 in the X400H capacity cube Figure 14 Hot-swappable mid-drive tray hard drives in physical slots 14, 15, and 16 in the X400H capacity cube X400F capacity cube The X400F capacity cube has the following HDD and SSD configuration. -
Page 26: Identifying A Faulted Drive In The Alerts In The Powerprotect Data Manager Ui
X400 capacity cube CRU procedures Identifying a faulted drive in the alerts in the PowerProtect Data Manager UI To view alerts for faulted drives in the PowerProtect Data Manager UI, click Alerts in the left navigation pane and click the Appliance tab on the Alerts and Events page. NOTICE It is important to know that faulted drive alerts in the PowerProtect Data Manager UI do not contain the physical slot number of the drive, but the logical slot number of the drive. - Page 27 X400 capacity cube CRU procedures Table 3 Mapping of hot-swappable physical slot number to logical slot number for PowerProtect Data Manager UI alerts (continued) Hot-swappable drive Physical slot number Logical slot Alert text contains: description number Front panel Disk 8 in Backplane 1 of Integrated RAID Controller 1 X400H: 12 TB HDD X400F: 15.36 TB SSD...
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Page 28: Identifying A Faulted Drive In The X400 Capacity Cube
X400 capacity cube CRU procedures The following table is provided as a reference for the drives that are not hot-swappable in the X400 capacity cube. Table 4 Mapping of non-hot-swappable physical slot number to logical slot number for PowerProtect Data Manager UI alerts Non-hot-swappable Physical slot Logical slot... - Page 29 X400 capacity cube CRU procedures Table 5 Status LED indicators and descriptions (continued) Icon Description Condition Corrective action system experiences a A cooling fan has been removed or thermal error (for has failed. example, the ambient Ambient temperature is too high. temperature is out of range or there is a fan External airflow is obstructed.
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Page 30: Drive Indicators
X400 capacity cube CRU procedures Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive. The activity LED indicator indicates whether the drive is currently in use or not. The status LED indicator indicates the power condition of the drive. Figure 16 Drive indicators 1. -
Page 31: X400H And X400F Front Drive Replacement
X400 capacity cube CRU procedures Table 6 Drive indicator codes (continued) Drive status indicator code Condition Flashes green for three seconds, amber for Rebuild stopped. three seconds, and then turns off after six seconds X400H and X400F front drive replacement This section describes how to replace the front drives in slots 0-11 in an X400H capacity cube or an X400F capacity cube. -
Page 32: Installing A Drive
X400 capacity cube CRU procedures Installing the drive Before you begin CAUTION When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. -
Page 33: X400H Mid Hard Drive Replacement
Do not force the disk to go Online. This can potentially corrupt the disk array and result in data loss. Contact Dell EMC Support for assistance. 3. In the PowerProtect Data Manager UI, on the Appliance page, verify that the capacity cube node status is online. -
Page 34: Removing The Drive Carrier From The Mid Drive Tray
X400 capacity cube CRU procedures Figure 19 Removing the drive carrier from the mid drive tray After you finish Install the drive carrier into the mid drive tray. Installing the drive carrier into the mid drive tray Before you begin CAUTION When installing a drive, ensure that the adjacent drives are fully installed. -
Page 35: Power Supply Replacement
Do not force the disk to go Online. This can potentially corrupt the disk array and result in data loss. Contact Dell EMC Support for assistance. 4. Bring the node out of maintenance mode in the PowerProtect Data Manager UI. -
Page 36: Ac Psu Status Indicator
X400 capacity cube CRU procedures Figure 21 AC PSU status indicator 1. AC PSU status indicator/handle This table describes the AC PSU status indicators and what condition is the PSU when the power indicator light is green, blinking green, blinking amber, and when it is not lit. Table 7 AC PSU status indicator codes Power indicator Condition... -
Page 37: Removing The Power Supply Unit
X400 capacity cube CRU procedures Removing the power supply unit Before you begin CAUTION The X400 capacity cube needs one power supply unit (PSU) for normal operation. Since the X400 capacity cube is a power-redundant system, remove and replace only one PSU at a time in a X400 capacity cube that is powered on. -
Page 38: Installing The Power Supply Unit
X400 capacity cube CRU procedures Figure 23 Installing the power supply unit After you finish 1. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION When connecting the power cable to the PSU, secure the cable to the PSU with the strap. -
Page 39: X400 Platform Cube Cru Procedures
CHAPTER 4 X400 platform cube CRU procedures This chapter contains the following topics: Power supply replacement ....................40 PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures... -
Page 40: Power Supply Replacement
X400 platform cube CRU procedures Power supply replacement The power supply unit (PSU) is an internal hardware component which supplies power to the components in the X400 platform cube. The X400 platform cube supports two 1600 W PSUs. You do not need to shut down the X400 platform cube to replace a power supply unit. Removing a power supply unit Before you begin 1. -
Page 41: Installing A Power Supply Unit
X400 platform cube CRU procedures Figure 25 Installing a power supply unit After you finish 1. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION When connecting the power cable to the PSU, secure the cable to the PSU with the strap. - Page 42 X400 platform cube CRU procedures PowerProtect X400 Appliance Customer Replaceable Unit (CRU) Procedures...
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