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Monday through Friday, 8 A.M. to 8 P.M. Eastern Standard Time (excluding holidays). To obtain Technical
Support, call: TransAct at (607) 257-8901, or (877) 7-ITHACA.
TransAct Technologies Incorporated has a full service organization to meet your printer service and repair
requirements. If your printer needs service, you can directly contact TransAct at (607) 257-8901 or
(877) 7-ITHACA for a return authorization. International customers should contact their distributor for services.
TransAct offers the following service programs to meet your needs.
Extended Warranty
•
Depot Repair
•
Maintenance Contract
•
Internet Support
•
Please have the following information at hand:
1.
The Model Number and Serial Number.
2.
A list of any other peripheral devices attached to the same port as the printer.
3.
The application software, operating system, and network you are using.
4.
A copy of your printer's Configuration Settings.
5.
What happened, and what you were doing when the problem occurred.
6.
How you tried to solve the problem.
TransAct's POSjet® 1500 Printers come with a standard 24-month warranty that commences upon shipment from
factory, and covers parts and labor. An optional warranty, covering both parts and labor for an additional 12 months,
may be purchased separately. Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, whichever is greater.
If the technical support person determines that the printer should be serviced at our facility, and you want to return
the printer for repair, a Returned Materials Authorization (RMA) number must be issued before returning the printer.
Prepare the printer being returned for repair as follows:
1.
Remove and discard ink cartridges.
2.
Pack the printer to be returned in the original packing material. Packing items may be purchased from
TransAct s Ithaca Facility.
3.
Return only the accessories that a Support Technician asks you to include.
4.
Write the RMA number clearly on the outside of the box.
"
Never ship a printer with any ink cartridge(s) installed.
event that you need to send the printer in for servicing. TransAct Technologies is not responsible for damaged return
items that are not packaged in original shipping material.
!
"
Be sure to save the packing materials in the
Revision J
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