Resolving Issues With The Iq Experience; Resolving Issues With The Intel Compute Card; Resolving Issues With The Smart Ops Pc Module; Resolving Issues With Software - Smart Technologies Board 7000 Series Installation And Maintenance Manual

Chapter 6
Troubleshooting

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard, SMART Notebook®
Player, Browser, Input and Screen Share apps, see

Resolving issues with the Intel Compute Card

For information on resolving issues with the Intel Compute Card, including the drivers, see
Windows 10 on Intel Compute
Resolving issues with the SMART OPS PC module
Symptom
The on-screen keyboard isn't visible.
Windows 10 or the OPS PC module is
unresponsive.
There is an issue with Bluetooth.
There is an issue with the network
connection.

Resolving issues with software

For information on resolving issues with SMART software, see the following pages in the Support section of
the SMART website:
Troubleshooting SMART Notebook 18
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Troubleshooting SMART Learning Suite Online
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Troubleshooting SMART Meeting Pro® 4
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smarttech.com/kb/171164
Troubleshooting iQ system
Card.
Troubleshooting steps
Enable the on-screen keyboard:
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a. Select Start > Settings.
The Settings window appears.
b. Tap Ease of Access, and then tap Keyboard.
c. Enable Use the On-Screen Keyboard.
For more information, see
Enable tablet mode:
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Tap the notification icon
select Tablet mode.
For more information, see
Restart the OPS PC module:
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a. Press and hold the power button on the OPS PC module.
b. Wait two minutes.
c. Press the power button to turn on the OPS PC module.
If restarting the OPS PC module doesn't resolve the issue, contact SMART support.
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See Fix Bluetooth problems in Windows 10:
See Fix network connection issues in
software.
Use the On-Screen Keyboard (OSK) to
in the bottom-right corner of the screen and then
Turn tablet mode on or off.
FAQ.
Windows.
Troubleshooting
type.
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