Troubleshooting Guide - Toshiba B-443 Owner's Manual

4.3 Troubleshooting Guide

The following guide lists some of the most common problems that may be
encountered when operating the B-443 bar code printer. If the printer still does
not function after all suggested solutions have been invoked, please contact the
Customer Service Department of your purchased reseller or distributor for
assistance
Ribbon does not advance or rewind
Poor print quality
Power indicator does not illuminate
ON-LINE indicator is off. ERR. LED
flashes
ON-LINE indicator is off. ERR.
Indicator is on
Continuous feeding when printing
labels
Note: When the voltage is too low or when the printing covers a wide
range on the label, the print density may become inadequate. In this
situation, please lower the print speed to secure normal print quality.
Problem
Turn off the printer power. Adjust and
re-install the ribbon and label, and
then turn on the printer power again.
Clean the thermal print head.
Adjust the print density setting.
Ribbon and media are not compatible.
Check the power cord, see whether it
is properly connected.
Out of paper or out of ribbon
Calibrate the sensitivity of gap sensor.
Command syntax is not correct.
Rewind ribbon paper core is not
installed.
Serial port baud rate setting is not
correct.
Calibrate the gap sensor.
24
EO1-33013
Solution