20. Image quality problems
20.1.10
Colored spots
A. Typical faulty images
B. Troubleshooting procedure
Step
Section
1
2
Imaging
3
cartridge
4
2nd transfer
5
roller
6
Media path
7
Fuser unit
8
268
colored spots
Check item
Are the spots in a single color?
Are there scratches or lines evi-
dent on the photo conductor sur-
face?
Is the Transfer Belt dirty with fin-
gerprints or oil?
Is the transfer belt dirty or
scratched?
Is the 2nd transfer roller dirty or
scratched?
Is there a foreign object in the
media path?
Is the fusing roller dirty or
scratched?
Have steps 1 to 7 eliminated the
problem?
Field Service Ver. 1.0 Nov. 2008
Result
Action
NO
Replace the imaging cartridge.
YES
Replace the imaging cartridge.
YES
Clean.
Wipe the surface clean of dirt with
a soft cloth.
YES
Replace the scratched transfer
belt with a new imaging cartridge.
YES
Replace the 2nd transfer roller.
YES
Remove the foreign object.
YES
Replace the fuser unit.
NO
Replace the toner cartridge.
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