Mercedes-Benz GLE Series 2020 Operator's Manual page 427

As such, eCall does not replace dialing 911 in the
event of an accident.
An emergency call can be made automatically
( page 425) or manually ( page 426). Only
/ /
make emergency calls if you or others are in
need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar sit‐
uation.
Notification in the multimedia system dis‐
play:
SOS NOT READY: the ignition is not on or eCall
not available.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
% If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a malfunc‐
tion with the speaker, microphone, airbag,
SOS button), a corresponding message
appears in the multifunction display of the
instrument cluster.
Triggering an automatic Mercedes‑Benz
emergency call
Requirements
The ignition is switched on.
R
The starter battery is sufficiently charged.
R
The Mercedes‑Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
After activation of the restraint systems such
R
as airbags or Emergency Tensioning Devices
after an accident.
After an automatically initiated emergency
R
stop by Active Emergency Stop Assist.
The emergency call has been made:
A voice connection is made to the
R
Mercedes‑Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes‑Benz emergency call center.
MBUX multimedia system 425
The Mercedes‑Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.