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Appendix A: Technical Support and Certifications
This appendix information about contacting Zhone for technical support as well as certifications:
•
Contacting Global Service and Support, page 47
•
Certifications, page 48
Contacting Global Service and Support
Contact Global Service and Support (GSS) if you have any questions about this or other Zhone
products. Before contacting GSS, make sure you have the following information:
•
Software version running on the system
•
System configuration
•
Zhone product you are using
•
Description of the issue
Technical Support
If you require assistance with the installation or operation of your product, or if you want to return
a product for repair under warranty, contact GSS. The contact information is as follows
If you purchased the product from an authorized dealer, distributor, Value Added Reseller (VAR),
or third party, contact that supplier for technical assistance and warranty support.
Service Requirements
If the product malfunctions, all repairs must be performed by the manufacturer or a Zhone-
authorized agent. It is the responsibility of users requiring service to report the need for service to
GSS.
E-mail
Telephone (North America)
Telephone (International)
Internet
support@zhone.com
877-ZHONE20 (877-946-6320)
510-777-7133
www.zhone.com/support
SkyZhone 1600, 1400, 1200 Hardware Installation Guide
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