HP EliteDesk 705 G5 Maintenance And Service Manual page 9

Before you call for technical support .................................................................................................................. 64
Helpful hints ........................................................................................................................................................ 65
Solving general problems .................................................................................................................................... 66
Solving power problems ...................................................................................................................................... 69
Solving hard drive problems ................................................................................................................................ 70
Solving media card reader problems ................................................................................................................... 72
Solving display problems .................................................................................................................................... 73
Solving audio problems ....................................................................................................................................... 77
Solving printer problems ..................................................................................................................................... 79
Solving keyboard and mouse problems .............................................................................................................. 81
Solving hardware installation problems ............................................................................................................. 82
Solving network problems .................................................................................................................................. 83
Solving memory problems .................................................................................................................................. 85
Solving CD-ROM and DVD problems .................................................................................................................... 87
Solving USB flash drive problems ........................................................................................................................ 89
Solving front panel component problems .......................................................................................................... 90
Solving Internet access problems ....................................................................................................................... 90
Solving software problems .................................................................................................................................. 91
7 POST error messages ................................................................................................................................... 92
POST numeric codes and text messages ............................................................................................................. 92
Interpreting POST diagnostic front panel lights and audible codes ................................................................... 96
8 Password security and resetting CMOS .......................................................................................................... 98
Resetting the password jumper .......................................................................................................................... 98
Changing a setup or power-on password ........................................................................................................... 99
Deleting a setup or power-on password ........................................................................................................... 100
Clearing and resetting the CMOS ....................................................................................................................... 100
9 Using HP PC Hardware Diagnostics .............................................................................................................. 102
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 102
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 102
Installing HP PC Hardware Diagnostics Windows ........................................................................... 103
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 103
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 104
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ............................................ 104
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 103
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 103
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 104
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