HP EliteDesk 705 G3 Desktop Mini Maintenance And Service Manual
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HP EliteDesk 705 G3 Desktop Mini Maintenance And Service Manual

HP EliteDesk 705 G3 Desktop Mini Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 705 G3 Desktop Mini

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Summary of Contents for HP EliteDesk 705 G3 Desktop Mini

  • Page 1 Maintenance and Service Guide HP EliteDesk 705 G3 Desktop Mini...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front components ..............................1 Rear components ..............................2 Serial number location ............................3 2 Illustrated parts catalog ..........................4 Desktop Mini (DM) chassis spare parts ........................4 Computer major components ......................
  • Page 6 SMART ATA drives ..............................15 Cable management .............................. 16 4 Removal and replacement procedures – desktop mini (DM) chassis ..............17 Warnings and cautions ............................17 Preparation for disassembly ..........................18 Access panel ................................. 19 Front bezel ................................20 Power switch/light cover ............................. 21 Speaker ................................
  • Page 7 Resetting the password jumper ........................101 Clearing and resetting the BIOS ........................103 9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics ............105 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............105 10 System backup and recovery ........................107 Backing up, restoring, and recovering in Windows 10 ..................
  • Page 8 Creating recovery media ......................... 111 Creating recovery media using HP Recovery Manager (select models only) ....112 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 113 Creating recovery discs ................113 Backing up your information ..................113 System Restore ..........................

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: This computer model can be used in a tower orientation or a desktop orientation. The stand is sold separately.

  • Page 10: Rear Components

    Rear components NOTE: Your computer model may look slightly different from the illustration in this section. Item Component Item Component External antenna Power cord retention hook Dual-Mode DisplayPort (D++) USB ports (2) VGA monitor port Padlock loop External antenna connectors (2) RJ-45 (network) jack DisplayPort, HDMI (shown), VGA, or Serial Security cable slot...

  • Page 11: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Serial number location...

  • Page 12: Illustrated Parts Catalog

    Desktop Mini (DM) chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...

  • Page 13: Cables

    Item Description 16 GB 8 GB 4 GB 2 GB AMD processors AMD PRO A12-9800E APU with AMD Radeon™ R7 HD Graphics AMD PRO A10-9700E APU with AMD Radeon R7 HD Graphics AMD PRO A6-9500E APU with AMD Radeon R5 HD Graphics Cables Item Description...

  • Page 14: Misc Parts

    Misc parts Item Description Heat sink Speaker Power switch/light cover Option board, HDMI Option board, serial port Option board, DisplayPort (not illustrated) Thermal sensor Stand Port cover Thermal pads WLAN modules: Intel Dual Band Wireless-AC 7265 NV Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 Chapter 2 Illustrated parts catalog...
  • Page 15 Description Intel Dual Band Wireless-AC 3165 + Bluetooth 4.0 External antenna kit Expansion Module Kit Hard drive – I/O Optical drive Speaker phone security sleeve Security/Dual VESA sleeve HP Speaker Phone Mouse USB, laser USB, optical Wireless Antimicrobial Hardened Keyboards...

  • Page 16: Drives

    Drives Description Hard drives, 2.5-inch 1 TB, 7200 rpm, hard drive 1 TB, 5400 rpm, hard drive, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, OPAL 2, SED 500 GB, 5400 rpm hard drive, FIPS Solid-state drives, 2.5-inch 512 GB, TLC...

  • Page 17: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 18: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

  • Page 19: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 20: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 21: Cleaning The Monitor

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 22: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation...

  • Page 23: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 24: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 25: Removal And Replacement Procedures - Desktop Mini (Dm) Chassis

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.

  • Page 26: Preparation For Disassembly

    Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 9 for initial safety procedures. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as a USB flash drive, from the computer. Turn off the computer properly through the operating system, then turn off any external devices.

  • Page 27: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 18). Loosen the thumbscrew on the rear of the computer (1). NOTE: If necessary, a Torx T-15 screwdriver may be used to loosen the thumbscrew. Slide the panel forward and lift if off the computer (2).

  • Page 28: Front Bezel

    Front bezel The front bezel is secured to the top cover by tabs. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Position the top cover upside-down so you can access the inside of the bezel. Pull down to loosen the bottom, interior on the bezel (1).

  • Page 29: Power Switch/Light Cover

    Power switch/light cover The power switch/light cover is located at the front, right of the computer, under the top cover. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the top of the cover away from the computer and lift it off the system board.

  • Page 30: Speaker

    Speaker A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by a white peg that you pull out to release. To remove the speaker: Prepare the computer for disassembly (Preparation for disassembly on page 18).

  • Page 31: Hard Drive

    Hard drive Description Hard drives, 2.5-inch 1 TB, 7200 rpm, hard drive 1 TB, 5400 rpm, hard drive, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, OPAL 2, SED 500 GB, 5400 rpm hard drive, FIPS Solid-state drives, 2.5-inch 512 GB, TLC...
  • Page 32 Slide the drive toward the rear of the chassis until it stops, then lift the hard drive up and out of the cage (3). Chapter 4 Removal and replacement procedures – desktop mini (DM) chassis...

  • Page 33: Drive Cage

    Drive cage The drive cage is located next to the heat sink. The drive cage is secured with three Phillips screws. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).

  • Page 34: Pcie Solid State Drive (Ssd)

    M.2 PCIe solid state drive (SSD) Description 512 GB, NVMe, 2280, TLC, M.2, PCIe 512 GB, NVMe, TLC, M.2 256 GB, NVMe, 2280, SS, M.2, PCIe-3x4 256 GB, NVMe, TLC, M.2, PCIe Prepare the computer for disassembly (Preparation for disassembly on page 18).
  • Page 35 Grasp the SSD by the sides and carefully pull it (2) out of the socket. Insert the new SSD into the socket on the system board. NOTE: An SSD can be installed in only one way. Press the SSD connectors (1) firmly into the socket. Press the SSD down to the system board and use the included screw (2) to secure the SSD.

  • Page 36: Wlan Module

    WLAN module Description 512 GB, NVMe, 2280, TLC, M.2, PCIe 512 GB, NVMe, TLC, M.2 256 GB, NVMe, 2280, SS, M.2, PCIe-3x4 Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).
  • Page 37 Grasp the WLAN module (2) by the sides and pull it out of the socket. Insert the new WLAN module into the socket on the system board. NOTE: A WLAN module can be installed in only one way. Press the WLAN module connectors firmly into the socket (1). Press the WLAN module down to the system board and use the included screw to secure the module (2).

  • Page 38: External Antenna

    External antenna Internal WLAN antennae are standard. If the computer is to be installed in a metal kiosk or other enclosure, you may wish or need to use an external WLAN antenna. Prepare the computer for disassembly (Preparation for disassembly on page 18).
  • Page 39 Insert a Phillips screwdriver in each knock-out feature and rotate to remove the blank. Feed the external antenna cable through each hole and screw the antenna into position. Connect the external antenna cables to the WLAN module. External antenna...

  • Page 40: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 41 Lift the battery out of the holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Reset the date and time, your passwords, and any special system setups using Computer Setup. Battery...

  • Page 42: Thermal Sensor

    Thermal sensor A thermal sensor installs at the front of the computer near the speaker. Adhesive secures the sensor to the chassis that houses the speaker. To remove the thermal sensor: Prepare the computer for disassembly (Preparation for disassembly on page 18).

  • Page 43: Fan

    The fan sits between the fan sink and the front of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Disconnect the fan cable from the system board. Lift the tab on the outer edge of the fan and rotate the fan upward, and then lift the fan out of the chassis.
  • Page 44 Chapter 4 Removal and replacement procedures – desktop mini (DM) chassis...

  • Page 45: Memory Modules

    Memory modules constructed with x8 and x16 DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory.

  • Page 46: Populating Memory Module Slots

    Populating memory module slots There are two memory module slots on the system board, with one slot per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 slot operates in memory channel B. The DIMM3 slot operates in memory channel A.

  • Page 47: Installing Memory Modules

    Installing memory modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 48 To remove a memory module, press outward on the two latches on each side of the memory module (1), and then pull the memory module (2) out of the slot. Slide the new memory module into the slot at approximately a 30° angle (1) then press the memory module down (2) so that the latches lock it in place.

  • Page 49: Heat Sink

    Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
  • Page 50 Chapter 4 Removal and replacement procedures – desktop mini (DM) chassis...

  • Page 51: Processor

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...

  • Page 52: Expansion Connector Board

    Expansion connector board Description HDMI expansion connector board Serial port expansion connector board DisplayPort expansion connector board An expansion board can be installed near the back of the system board that provides an additional connector on the rear I/O panel. The board is secured with two screws and connects to the a connector on the system board.

  • Page 53: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the hard drive (Hard drive on page 23).
  • Page 54 Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure. To update SMBIOS information in Computer Setup: Turn on or restart the computer.

  • Page 55: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component Black Processor socket THERM White Thermal sensor DIMM3 Black Secondary memory WLAN Black WLAN module socket socket DIMM1 Black Primary memory socket BATTERY Black RTC battery CPUFAN White Fan connector PSWD...

  • Page 56: Internal Wlan Antenna Cables

    Internal WLAN antenna cables The antennas route from the WLAN module to the cable connectors on the front and the rear of the computer. To install the antennas: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).
  • Page 57 On the rear of the computer, remove the antenna cover by pressing on the tab on the top of the cover (1), and then rotating the cover off the computer (2). Antennas are connected to the front and back of the computer as shown in the following image. Remove the front antenna from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer).
  • Page 58 Remove the rear antenna from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer). Reverse the removal procedure to install the WLAN antennas and transceivers. Chapter 4 Removal and replacement procedures –...

  • Page 59: Changing From Desktop To Tower Configuration

    Changing from desktop to tower configuration The computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. Prepare the computer for disassembly (Preparation for disassembly on page 18). Orient the computer so that its right side is facing up and place the computer in the optional stand.

  • Page 60: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 61 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 62: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 63 Update BIOS Using Local Media ● Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 64: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 65 Table 5-2 Computer Setup—Security (continued) Option Description ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 66: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Option Description Smart Cover Cover Lock (Lock/Unlock) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 67 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
  • Page 68 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on.
  • Page 69 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Select to show the device in the operating system. Default is enabled. Touch Panel Clear to disable the display panel touch feature. Default is enabled. Port Options Allows you to hide the following ports from the operating system: Serial port A ●...
  • Page 70 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Enabling this feature reduces the power of the system as much as possible in the S5 state. Power is removed from the wake up circuitry, the expansion slots, and any management features while in S5. Default is disabled.

  • Page 71: Recovering The Configuration Settings

    Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min. CIRA Timeout (min.) (1/2/3/4/Never) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed.

  • Page 72: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 73: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 74: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 75 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 76 Poor performance. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
  • Page 77 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 78: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 79: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications.
  • Page 80 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 81: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 82: Solving Display Problems

    After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports, and then recognize the media the PC on for the first time.
  • Page 83 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 84 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
  • Page 85 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...

  • Page 86: Solving Audio Problems

    Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 87 Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, the internal speaker. or disconnect headphones or external speakers. Computer is in Sleep state.

  • Page 88: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 89: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print.

  • Page 90: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu.
  • Page 91 WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.

  • Page 92: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 93 Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
  • Page 94 Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted.

  • Page 95: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 96: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 97 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 98: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 99: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.

  • Page 100: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 101 “Illegal Operation has Occurred” error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version of Verify that the software is certified by Microsoft for your version Windows. of Windows (see program packaging for this information). Configuration files are corrupt.

  • Page 102: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 103 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 104 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 105 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 106 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 107: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 108 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ●...

  • Page 109: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 110 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 111: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.
  • Page 112 NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 104 Chapter 8 Password security and resetting CMOS...

  • Page 113: Using Hp Pc Hardware Diagnostics (Uefi)Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 114 Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 106 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics...

  • Page 115: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 116: Using Windows Tools

    DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 117: Recovering Using Hp Recovery Manager

    107. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.

  • Page 118: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 119: Backing Up, Restoring, And Recovering In Windows 7

    IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 107.

  • Page 120: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 121: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 122: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 123: System Recovery When Windows Is Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 124: System Recovery Using Recovery Media (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 125 To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 126: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 127: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 128: Appendix B Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 129: Appendix C Specifications

    Specifications U.S. Metric Dimensions (with stand) 6.9 in 175 mm Height 7.0 in 177 mm Width 1.3 in 34 mm Depth Approximate Weight 2.9 lb 1.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...

  • Page 130: Index

    HP PC Hardware Diagnostics (UEFI) preventing damage 10 illustrated 4 downloading 105 error BIOS HP Recovery Disc Creator, using 113 codes 94, 99 clearing and resetting 103 messages 94 booting options expansion connector board installation guidelines 17 Full Boot 94...
  • Page 131 memory Computer Setup 66 resetting problems 87 F10 Setup 66 CMOS 101 socket population 38 flash drive 90 password jumper 101 memory modules front panel 91 illustrated 4 general 66 safety and comfort 64 installation 37, 39 hard drive 71 safety precautions maximum 37 hardware installation 82...
  • Page 132 tools, servicing 13 Torx T15 screwdriver 13 tower conversion 51 ventilation, proper 11 Windows 10 backup and restore 107 Windows 7 backing up information 113 backup and recovery 111 Backup and Restore 114 creating backups 111 creating recovery media 111 creating system restore points hard drive recovery 114 Help and Support 111...

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