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8. Warranty
YOUR LEGAL RIGHTS ARE NOT LIMITED BY THIS
GUARANTEE.
Sunrise Medical* provides a guarantee, as set out in the
warranty conditions, for wheelchairs to its customers
covering the following.
Warranty conditions:
1. Should a part or parts of the pushing device require
repair or replacement as a result of a manufacturing
fault within 24 months or for the motor within 3 years
after delivery to the customer, then the affected part or
parts will be repaired or replaced free of charge. The
warranty will only cover manufacturing defects
2. To enforce the warranty, please contact Sunrise
Medical Customer Service with the exact details
of the nature of the difficulty. Should you be using
the wheelchair outside the area covered by the
Sunrise Medical customer service agent, repairs or
replacement will be carried out by another agency
as designated by the manufacturer. The wheelchair
must be repaired by a customer service centre/dealer
designated by Sunrise Medical.
3. For parts, which have been repaired or exchanged
within the scope of this warranty, we provide a
warranty in accordance with these warranty conditions
for the remaining warranty period for the wheelchair in
accordance with point 1).
4. For original spare parts which have been fitted at the
customer's expense, these will have a 12 months
guarantee, (following the fitting), in accordance with
these warranty conditions.
5. Claims from this warranty shall not arise, if a repair or
replacement of a wheelchair or a part is required for
the following reasons:
a. Normal wear and tear, which include batteries,
armrest pads, upholstery, tyres, brakes shoes, etc.
b. Any overloading of the product, please check the
EC label for maximum user weight.
c. The product or part has not been maintained or
serviced in accordance with the manufacturer's
recommendations as shown in the user instructions
and/or the service instructions.
d. Accessories have been used which are not
specified as original accessories.
e. The wheelchair or part having been damaged by
neglect, accident or improper use.
f. Changes/modifications have been made to the
wheelchair or parts, which deviate from the
manufacturer's specifications.
g. Repairs have been carried out, before our
Customer Service has been informed of the
circumstances.
8
6. This guarantee is subject to the law of the country
in which the product was purchased from Sunrise
Medical"
* Means the Sunrise Medical facility from which the
product was purchased.
Liability
If the pushing device is:
•
handled improperly
•
not maintained in accordance with the maintenance
schedule
•
commissioned and used contrary to the instructions in
this manual
•
repairs or other works are carried out by non-
authorised persons, third-party parts are installed
or connected without prior agreement with Sunrise
Medical, then Sunrise Medical GmbH is not
responsible for the safety of the pushing device.
Empulse R20
Rev.A
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