Problem Solving - Sunrise Medical Empulse R20 User Manual

22. Problem solving

Problem
R 20 cannot be switched on
R 20 doesn't move
Battery cannot be charged
Battery damaged
20
Check
Battery connected properly
Battery switched on
Battery charged
Fuses in battery are defective
Problem still present
R 20 switched on
Cable plugged in properly
Battery discharged
Drive wheel on the floor
Drive wheel has traction
Problem still present
Charger plugged in correctly
Device plug is plugged in properly
Problem still present
Incorrect charger
The battery must not be opened - notify dealer
Solution
no Plug in properly
no Switch on
no Charge
yes Contact dealer
yes Contact dealer
no Switch on
no Plug in properly
yes Charge
no Unhook drive wheel
no Contact dealer
yes Contact dealer
no Plug in properly
no Plug in properly
yes Contact dealer
yes Use the original charger
Empulse R20 Rev.A