Blackberry 6720 User Manual page 252

Troubleshooting
Error
Please repeat your last
More request
Please connect your
handheld to your
computer
Radio sync problem:
please reset handheld
Receiving message
Request failed - please
try again
Redirector transaction
failure
Registration request
failed - please try again
Registration request sent
Request for More failed
252
Your handheld has received more of a message but cannot save
the data into the associated message because your handheld has
insufficient memory to save the message. To check the amount of
free space on your handheld, click the Options icon and then
click Status. The File Free field should indicate at least 64 000
bytes. If you have less than that, delete old messages, tasks,
memos, or appointments and request more of the message
again.
If this message appears, your handheld might have an encryption
key that is different from the one on your computer. You cannot
send or receive messages until you connect your handheld to
your computer, open the desktop software, and update the
encryption key in the Redirector Settings tool on the Security
tab. Refer to the Redirector Settings Online Help for more
information on generating encryption keys.
The radio in your handheld is not synchronizing with the wireless
network properly. Reset your handheld by pressing
.
BACKSPACE
This message indicates that your handheld is receiving a
message. This warning notifies you of the incoming message.
A request that is associated with a received message (such as a
request for More) was sent from your handheld, but failed due to
a temporary error on your company's computer network. Send
your request again.
If you are a Microsoft Exchange user, this message appears if your
desktop redirector is temporarily not working. This transaction
failure is probably due to a problem with your network. Resend
the message later.
This message appears if your attempt to register with the network
has failed. Try registering again manually. Verify that you are in an
area of sufficient wireless coverage. You are in an area of
sufficient wireless coverage if GPRS and one or more bars appear
with the wireless coverage indicator in the handheld status
section of the screen. Refer to the Getting Started Guide for more
information on registering your handheld.
This message confirms that the registration request reached the
network successfully, but there has been no response from the
network.
This error message usually indicates that more of a particular
message cannot be obtained. Try requesting More again. If you
continue to receive this message, the entire message can still be
read from your desktop email application.
Description
BlackBerry Wireless Handheld
+ +
ALT SHIFT