If you have been provisioned for the service and the option does not appear, contact your system administrator. If you do not have access to BlackBerry Enterprise Server version 4.0, refer to the printed documentation that accompanied your handheld for more information on integrating your handheld with an email account.
Open a message Send an email message Save draft messages Add contacts to a message Set the importance level Change sent messages Manage messages File messages View filed messages Delete multiple messages at one time Mark a message as opened or unopened Search the messages list Search the handheld Save a copy of messages sent from the...
Change sent messages To change the text in a sent message and resend it, open the message. Click the trackwheel. Click Edit. Change the text. Click the trackwheel. Click Send. To change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit.
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To add a signature to messages sent from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can add a signature in the BlackBerry Desktop Software.
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To set folder redirection, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to specify folder redirection settings. Note: Set folder redirection for each message service on...
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Set folder redirection In the messages options, click Email Settings. Click the trackwheel. Click Folder Redirection. Select the check boxes. Click the trackwheel. Click Save. Notes: Verify that you selected the Inbox. If you do not select the Inbox, email messages are not forwarded from this folder.
Email and PIN messages — frequently asked questions Note: If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, your PIN is displayed on the Enterprise Activation screen. Send a PIN message In the messages list, click the trackwheel.
About SMS messages Find your SMS number Type an SMS number Open an SMS message Send an SMS message Save draft messages Manage messages Resend an SMS message Delete multiple messages at one time Mark a message as opened or unopened Search the messages list Search the handheld Leave SMS messages on the SIM card...
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Reply • Forward • Delete • To remove the history from an SMS message, when replying, click the trackwheel. Click Remove History. Resend an SMS message To resend your SMS message to the same contact, open the message. Click the trackwheel. Click Resend.
Search About search • Search the messages list • Search the handheld • About search You can search the messages list using criteria that you set and save those searches for future use. You can also search for contacts or search for all messages containing the same subject.
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Notes: If you type more than one word in the Text or Name field, all the words must appear in the same field for the search to be successful. File attachments are not searched when you search across the handheld programs. To expand a folder, click a folder with a plus sign (+) beside it.
About attachments Use address book attachments Open a file attachment Open an image attachment Navigate attachments Attachments — frequently asked questions Can I view file attachments on my handheld? To update contact information, when viewing an address book attachment, click the trackwheel. Click Update Address.
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To display the contents of a specific cell in a spreadsheet, click the trackwheel. Click View Cell. To switch to a different worksheet in a spreadsheet, click the trackwheel. Click Select Worksheet. Click a worksheet. To view the previous worksheet in a spreadsheet, click the trackwheel.
You can also configure wireless email reconciliation options using the handheld. If your handheld integration option does not support wireless email reconciliation, changes are reconciled using the BlackBerry Desktop Software. For more information on manual email BlackBerry Desktop reconciliation, refer to the...
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In the tasks, memo, address book, or calendar options, set the Wireless Synchronization field to Yes. You can set wireless calendar synchronization using the BlackBerry Desktop Software. For more BlackBerry Desktop information, refer to the Software Online Help Note:...
To turn on NUM lock, hold the Right Shift key + press the Alt key. To turn off CAP lock or NUM lock, press the Right Shift key. Enable tones when pressing keys In the handheld options, click Screen/Keyboard. Set the Key Tone field to On. Save your changes. Set the cursor speed In the handheld options, click Screen/Keyboard.
Find your phone number Make a call Make an emergency call Use speed dial Check your voice mail Answer a call Mute a call or place a call on hold Adjust the phone volume Phone features Dial using letters Make a conference call Assign a speed dial letter Change speed dial assignments Log calls...
Note: You can also use speed dial to make a phone call on the Home screen or in the messages list. Check your voice mail In the phone, click the trackwheel. Click Call Voicemail. Answer a call To answer a call, click Answer. If you do not want to answer the call, click Ignore.
Manage contacts during a conference call To speak privately with one contact, click the trackwheel. Click Split Call. To disconnect one contact from the conference call, click the trackwheel. Click Drop Call. Select a contact. Click the trackwheel. To disconnect from a conference call while leaving the other parties connected, click the trackwheel.
Click Enable. Click the trackwheel. Click Save. Change the call block password Can I block calls? In the phone options, click Call Barring. Click the trackwheel. Click Change Password. Type your current password. Click the trackwheel. Type your new password. Click the trackwheel.
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Click Edit Numbers. Click the phone number that you want to delete from the list. Click Delete. How do I edit the phone number to which my calls are forwarded? In the phone options, click Call Waiting. Set the Call Waiting Enabled field to Yes. Click the trackwheel.
In the phone options, click TTY. Set the TTY Mode field. Click the trackwheel. Click Save. About TTY Can I use a TTY device with my handheld? In the phone options, click General Options. Set the Default Call Volume field. Click the trackwheel.
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Related topic Can I use FDN mode on my handheld? • Change fixed dialing entries On the FDN list, click a contact. Perform one of the following actions: Edit • Delete • Reset call timers In the phone, click the trackwheel. Click Status.
About the browser Go to a web page Use the browser View images Copy a link, image, or web page address Send a link or image in an email message Save an image Manage saved images Save web page requests Create a bookmark Change bookmarks Clear the browser caches...
Click Save Image. Save your changes. Notes: The Save Image field is only available for BlackBerry Wireless Handhelds with color screens. Depending on your service provider, you might not be able to save images. Related topics Set a screen saver •...
Transport Layer Security (TLS) provides additional authentication and security when you browse web pages using the BlackBerry Browser. If you are using the BlackBerry Desktop Software, you can load TLS using the Application Loader tool. For more information on TLS, or on loading...
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If you are using the BlackBerry Desktop Software, you can load WTLS using the Application Loader tool. For more information on loading optional BlackBerry Desktop programs, refer to the Software Online Help If your handheld is integrated with an email...
You can enable browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you.
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If the program still does not load and your handheld is integrated with an email account using a BlackBerry Enterprise Server, certain programs might not be available to you. For more information, contact your system administrator.
Add a contact Manage contacts Create a mailing list Manage mailing lists Create a category Apply categories to contacts View contacts by category Delete categories Add a pause or wait Add contacts from your company address book Contacts — frequently asked questions View Edit Delete...
About remote address book search To find and add contacts from your company address book, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange, or BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus®...
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Related topics About remote address book search • Manage remote address book search results • Manage remote address book search results To view information for a contact, in the search results, click a contact. Click View. To delete a contact from the search results, click the trackwheel.
Calendar About the calendar • Change the calendar view • Use the calendar • Schedule an appointment • Schedule an appointment quickly • Schedule a meeting • Manage appointments and meetings • Respond to meeting invitations • Change meeting participants •...
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Type a location in parentheses. To change the start and end times, hold the Right Shift key and roll the trackwheel. Click the trackwheel. Change the default reminder time About power off and reminders About power off and reminders In the calendar, click the trackwheel. Click New.
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Note: If you delete a meeting invitation from the messages list before you accept or decline it, the appointment is deleted from your desktop calendar. Change meeting participants Open the meeting. In an Accepted or Declined field, click a contact. Perform one of the following actions: Invite Attendee •...
Create a task Use tasks Change task status Create a category Apply categories to tasks View tasks by category Delete categories Tasks — frequently asked questions In the task list, click the trackwheel. Click New. Type the task details. Set a due date for the task. Set whether the task should recur.
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Click the trackwheel. Related topic About categories • Apply categories to tasks When creating or editing a task, click the trackwheel. Click Categories. To select the categories that apply to the task, press the Space key. Save your changes. View tasks by category To view all tasks within a category, in the task list, click the trackwheel.
Memos Write a memo • Use memos • Create a category • Apply categories to memos • View memos by category • Delete categories • Memos — frequently asked questions • Write a memo In the memos list, click the trackwheel. Click New. Type a title.
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How do I know how many contacts, calendar • entries, tasks, or memos I have saved?
Set the alarm Set the alarm volume Silence the alarm Turn off the alarm Alarm — frequently asked questions In the alarm, set the Daily Alarm field to On. Set the time when the alarm should sound. Set whether to snooze the alarm and the length of the snooze.
Calculator Use the calculator memory • Convert measurements • Use the calculator memory To store a number in the memory, type a number. Click M+. To recall the memory, click MR. To delete the memory, click MC. To replace the memory, type a number. Click MS. Convert measurements In the calculator, type a number.
Date and time Set the date and time • Can I set the time automatically on my • handheld? Set the date and time In the handheld options, click Date/Time. Set the date and time. Save your changes. Note: To set the date and time in the alarm, click the trackwheel.
Set profiles Create a notification profile Use notification profiles Manage downloaded ring tones Silence your handheld Set the alarm Set the alarm volume What is the escalating volume level? In the profiles list, click the trackwheel. Click New. Type a name for the profile. Click an item.
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What is the escalating volume level? If you use the escalating volume level, the notification volume level consistently increases until the handheld reaches the loudest volume level.
In the pictures list, click an image. Click Set As Standby Screen. Save your changes. Note: The screen saver is only available for BlackBerry Wireless Handhelds with color screens. Related topic Save an image •...
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Click the trackwheel. Click Save. Note: Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens. Set a theme for your handheld On some BlackBerry Wireless Handhelds with color screens, you set themes to control the appearance of items such as applications, indicators, words, and icons.
If your handheld software supports multiple languages, you can add and remove languages using the Application Loader tool in the BlackBerry Desktop Software. For more information on adding and removing handheld software components, refer to the Desktop Software Online Help...
Power and battery Turn the handheld on and off automatically • Keep the battery at a full charge • Check the battery level • Extend battery life • Reset the handheld • About power off and reminders If you turn off your handheld using the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your handheld turns itself on at the following times:...
Network coverage Turn the wireless radio on and off • Network coverage — frequently asked • questions Turn the wireless radio on and off To turn on the wireless radio, on the Home screen, click Turn Wireless On. To turn off the wireless radio, on the Home screen, click Turn Wireless Off.
About the SIM card phone book Add a SIM card contact Add SIM card contacts to your address book Manage SIM card contacts Leave SMS messages on the SIM card Set SIM card security Change the SIM card PIN code In the address book, click the trackwheel.
In the handheld options, click SMS. Set the Leave messages on SIM card field to Yes. Click the trackwheel. Click Save. Set SIM card security In the handheld options, click SIM Card. Click the trackwheel. Click Enable Security. Type your SIM card PIN code. Click the trackwheel.
Set a handheld password Lock the handheld Lock the keyboard Protect your handheld content Reduce handheld content size Regenerate encryption keys Store a password Create a random password Use the password keeper Copy a password Verify security software Prevent third-party applications from transmitting data Clear the handheld Set owner information...
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Set the Password field to Disabled. Click the trackwheel. Click Save. Type the handheld password. Click the trackwheel. About the handheld password About the handheld password About keyboard lock About content protection and compression Content protection encrypts your handheld data. When your handheld is password locked, an open lock in the handheld status section of the screen indicates that encryption is in progress.
If your handheld is integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector, encryption keys protect data as it travels between your BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the handheld. Encryption keys are generated automatically, but you can manually regenerate keys at any time.
Before clearing your handheld, verify that a backup copy of your data is available. In the handheld options, click Security. Click the trackwheel. Click Wipe Handheld. Click Continue. Type blackberry.
Related topic How do I restore my handheld after clearing • Set owner information In the handheld options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your handheld.
BrickBreaker Play BrickBreaker • How do I set the speed of the paddle? • How do I set the paddle to accelerate as I roll • the trackwheel? Play BrickBreaker The object of this game is to destroy bricks using a paddle and a ball.
BlackBerry Enterprise Server through the BlackBerry Desktop Software when you connect your handheld to your computer To accept the service book manually, in the handheld options, click Service Book. Click the new service book.
Frequently asked questions Why are some of the features described not • available on my handheld? What software version do I have on my • handheld? Email and PIN messages — frequently asked • questions SMS messages — frequently asked questions •...
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Why can’t I send email or PIN messages? Why can’t I receive email or PIN messages? Why is the menu option to send an email or PIN message not available? Can I verify that an email or PIN message has reached its recipient? Can I stop an email message from being sent?
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Verify that email redirection to your handheld is enabled. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email...
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If your handheld is not enabled for wireless email reconciliation, your handheld must be integrated with an email account using the BlackBerry Desktop Redirector or BlackBerry Enterprise Server to file messages. You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your mailbox appear on your handheld.
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If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, the folders are enabled automatically after a short period of time. To...
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Software Intellisync Online Help How do I stop email messages from being sent to my handheld? If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, clear the Redirect incoming messages to your handheld check box. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email...
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SMS messages — frequently asked questions Why can’t I send SMS messages? • Can I verify that my SMS message has • reached its recipients? How do I display more items in an SMS • message thread? Can I set how SMS messages display? •...
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To send a message in the conversational SMS view, type text at the bottom of the SMS screen and press the Enter key to send the message. You can also click the trackwheel to view more options in the menu. Why were some of my messages deleted from the handheld? If your handheld memory is full, your handheld...
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Why are some file attachment features not available on my handheld? If your BlackBerry Wireless Handheld has 8 MB of memory, some image attachment viewing features are not available. How do I view password-protected file attachments? You can only view password-protected .pdf files.
Click Options. To change the font for your file attachments, set the Font Family and Font Size fields. You can only set the Font Family field on BlackBerry Wireless Handhelds with color screens. In document attachments, to use font sizes that reflect those in the original document, set the Reflect Original Font Sizes field to Yes.
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To view the text on your handheld, verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.
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Can I remotely empty the deleted messages folder on my computer? If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network.
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PIM synchronization. If you use the BlackBerry Desktop Software to enable wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the desktop software. For more information, refer...
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Phone — frequently asked questions Why can I not make calls? • Why am I no longer receiving calls? • How do I make calls from the Home screen? • How do I hide my handheld phone number • from a contact when making a call? Can I use the phone when the handheld or •...
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If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your handheld. TTY is only available on some BlackBerry Wireless Handhelds. Can I set the Phone to display frequently called numbers? Yes.
How do I stop my handheld from answering or ending calls automatically? To stop your handheld from answering calls automatically when you remove it from the holster, in the phone options, click General Options. Set the Auto Answer Calls field to No. To stop your handheld from ending calls automatically when you insert it in the holster, in the phone options, click General Options.
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Yes, if your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange or the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®. For more information on the BlackBerry Browser, contact your system administrator.
Can I view web pages that contain JavaScript or animated graphics? Yes. Use the BlackBerry Browser to view .html web pages that contain JavaScript or animated graphics. In the browser options, click General Properties. Select the Support JavaScript check box and set the Repeat Animations field.
To set BlackBerry Browser security, in the handheld options, click TLS. To apply TLS to the connection from your BlackBerry Enterprise Server to a web server, set the TLS Default field to Proxy. Set the Allow HTTPS Redirections field and the Trusted Hosts field.
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These fields are extra fields where you can add information for your contacts, such as birthdays or anniversaries. You can edit the name of the field for all your contacts and set up your BlackBerry Desktop Software to synchronize with the corresponding field in your desktop email program.
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Calendar — frequently asked questions Can I synchronize PIM items over the wireless • network? Are there any restrictions for using the • calendar with Lotus Notes®? How do I expand the number of hours that • are shown in the calendar? How do I change the day of the week that is •...
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Appointments in your handheld calendar that are older than the number of days that you specify in the Keep Appointments field are removed from your handheld. The appointments can be restored, however, if you set the Keep Appointments field to a longer period of time. When you increase the amount of time in this field, any appointments in your calendar during that period of time appear in your handheld calendar.
How do I prevent passwords from appearing on the screen in the password keeper? BlackBerry Desktop Software Online How do I reduce the size of data stored on my handheld? To reduce the size of data stored on your handheld, enable content compression.
Tips Home screen • Searching • Options and fields • Navigating screens • Typing • Editing text • Messages • Attachments • Phone • Browser • Calendar • Calculator • Home screen To use the handheld in the dark, press the Power button.
To move the cursor in a different direction, hold the Alt key and roll the trackwheel. To exit a screen or dialog box, press the Escape button. To click an icon or menu item, roll the trackwheel to select the item. Click the trackwheel. To select multiple items or characters, hold the Shift key and roll the trackwheel.
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To forward a message, press F. To reply to all, press L. To file a message, press I. To search for text within a message, press S. To search for the next occurrence of the text, press S again. To move down a page, press the Enter key. To move up a page, press the Alt key + the Enter key.
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Phone To open the phone, press the Phone button or press the Space key. To end a call, hold the Escape button. To call a selected name or phone number, press the Enter key. To call a speed dial number, hold the assigned letter key.
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To move up a page, press the Shift key + the Space key. To save a web page to the messages list, press S. To stop a web page from loading, press the Escape button. To move to a specific web page, press G. To move between full-screen mode and normal mode, press U.
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You are solely responsible for the selection, implementation, and performance of any third- party applications that you use with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security, compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or any third-party for issues arising from such third-party applications.