Related Manuals for Black Box ServSwitch ACU2001A
Summary of Contents for Black Box ServSwitch ACU2001A
- Page 1 SEPTEMBER 2003 ACU2001A ACU2009A ACU2022A ACU2028A ACU2201A ACU2222A ACUR001A ACUR002A ACURA001A ACURA002A...
- Page 2 Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CATx KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort.
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Page 3: Copyrights And Trademarks
SERVSWITCH Copyrights and Trademarks ©2003. All rights reserved. This information may not be reproduced in any manner without the prior written consent of the manufacturer. Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. -
Page 4: Federal Communications Commission
FCC/CDC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. -
Page 5: European Union Declaration Of Conformity
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY EUROPEAN UNION DECLARATION OF CONFORMITY WARNING! This is a class A product. In a domestic environment, this product may cause radio interference, in which case the user might be required to take adequate remedial measures. -
Page 6: Instrucciones De Seguridad
NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. - Page 7 SERVSWITCH 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
- Page 8 SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES Safety Precautions and Installation Guidelines To ensure reliable and safe long-term operation please note the following installation guidelines: • Do not use to link between buildings. • Only use in dry, indoor environments. • If the building has 3-phase AC power, try to ensure that equipment connected to the Local and Remote units is on the same phase.
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Page 9: Table Of Contents
SERVSWITCH 1. Quick Setup Command Summary 2. Overview Introduction Glossary Features Product Range Compatibility How to Use This Guide 3. Installation Package Contents Interconnection Cable Requirements Remote Unit Installation Local Unit Installation Connection to Rackmount Hub Local Units 4. Remote Unit Configuration & Operation Video Configuration Overview Video Adjustments Command Mode... - Page 10 Appendix A: Example Applications Appendix B: Rack Mount Options Appendix C: Remote Unit: Flash Upgrading & External Configuration Appendix D: Advanced Cabling Issues (Skew) Appendix E: Audio/Serial Ports Appendix F: Calling Black Box Appendix G: Specifications CONTENTS...
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Page 11: Quick Setup
SERVSWITCH Quick Setup This section briefly describes how to install your KVM extender system and optimize the video signals. Unless you are an experienced user, we recommend that you follow the full procedures described in the rest of this manual. Refer to the command summary on the next page when following this procedure. -
Page 12: Command Summary
Command Summary The following table summarizes the ‘hot’ key command sequences used in system configuration and video tuning on a Remote unit console. Command Mode Enter Command Mode Exit Command Mode & Save Exit Command Mode Without Save Video Channel Selection Select Channel For Adjustment Select BOTH Video Channels Assisted EQ... -
Page 13: Overview
A basic KVM extension system comprises a Local unit (transmitter) and a Remote unit (receiver). The Local unit connects directly to the computer (or a KVM switch system) using the supplied cable(s). The user console (keyboard, mouse and monitor) attaches to the Remote unit. - Page 14 LOCAL unit KVM extension over CATx cables up to 1000ft (300m). REMOTE unit Serial and Audio Transmission ACU2022A, ACU2028A ACU2222A, ACURA001A ACURA002A only Figure 1 KVM extender system OVERVIEW Local Access ACU2009A, ACU2028A only. Dual Video Support ACU2201A, ACU2222A ACUR002A, ACURA002A only...
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Page 15: Features
Bi-directional stereo audio (16-bit digitized) support on certain models enables high- quality, low-noise audio extension. • Local units are normally powered directly by the PC (or switch). • Private Mode on dual access models allows user to lock out other console. -
Page 16: Product Range
Product Range There are ten products in the range: Single Video Channel Kits (Standard) ACU2001A ACU2009A Single Video Channel Kits (Audio) ACU2022A ACU2028A Dual Video Channel Kit (Standard) ACU2201A Dual Video Channel Kit (Audio) ACU2222A Remote Units With PS/2 Interfaces... -
Page 17: Compatibility
SERVSWITCH Compatibility Interface Compatibility • PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with enhanced features may also be supported with custom firmware. • PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel mice. To connect to a PC which does not have a PS/2 mouse port, an active serial converter is required –... -
Page 18: How To Use This Guide
If you have purchased an Extender Kit, this will contain all the cables required to connect the Local unit to your PC or KVM switch. The Remote console (keyboard, monitor and mouse) and any audio and serial equipment connects directly to the Remote unit. -
Page 19: Installation
KVM CPU cable set (1.8m) with PS/2 (6-pin mini-DIN male-to-male) keyboard and mouse connectors and VGA video (HD15 male to female) connector. Models: ACU2001A, ACU2009A, ACU2022A and ACU2028A only. • KVM CPU combination cable (1.0m) with PS/2 (6-pin mini-DIN male-to-male) keyboard and mouse connectors, VGA video (HD15 male) connector, and 25-way (DB25 Female) extender connector. -
Page 20: Interconnection Cable Requirements
Interconnection Cable Requirements To connect the Local and Remote units you will need CATx (any category 5, 5e, 6 or higher) cable terminated with RJ45 plugs. Interconnect cables must be solid-core type. Stranded patch cable will give poor results over longer distances. -
Page 21: Remote Unit Installation
Connect your keyboard, monitor(s) and mouse to the Remote unit as shown in Figure 2. These ports may also be attached to the CPU side of a KVM switch in order to have a Remote CPU. However, if you are attempting to use the extender between cascaded KVM switches this may not work. - Page 22 ACURA001A, ACURA002A, ACU2022A, ACU2028A, ACU2222A only Connect to speakers and microphone. Connect to second monitor. ACUR002A, ACURA002A, ACU2201A, ACU2222A only Figure 2 Remote Unit – rear view All Remote units INTERCONNECT 1 – carries primary video and data signals. Status FLASHING * Yellow LED active on primary INTERCONNECT socket (Channel 1) only Figure 3...
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Page 23: Local Unit Installation
PSU is required. Models ACU2201A and ACU2222A have a port for an optional 5V power supply. Models ACU2001A, ACU2009A, ACU2022A, and ACU2028A require a 5V PSU with a MiniDIN connector to be plugged into the extender’s keyboard port. - Page 24 ACU2028A and ACU2022A only Connect to serial port on computer. Connect to Connect to computer’s computer’s PS/2 keyboard and video output. mouse ports. ACU2001A, ACU2022A, ACU2009A, ACU2028A ACU2222A only Connect to serial port on computer. Connect to secondary video output. ACU2201A and ACU2222A...
- Page 25 SERVSWITCH ACU2001A, ACU2022A, ACU2009A, ACU2028A only INTERCONNECT – carries video and data signals. Connect to CATx cable from INTERCONNECT port on Remote unit. Figure 6 Local Unit (Single Video) – front view INTERCONNECT 1 – carries primary video and data signals. Connect to CATx cable from INTERCONNECT 1 port on Remote unit.
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Page 26: Connection To Rackmount Hub Local Units
Connection to Rackmount Hub Local Units Remote units are compatible with CAT5 KVM Extender Local Hubs belonging to the same family: Remote Units ACUR001A, ACUR002A ACURA001A, ACURA002A You can use Rack Extender Hubs in a number of ways: • Individually, connecting a single-head Remote unit to each port (see Figure 8) •... - Page 27 SERVSWITCH Figure 8 Simple system using ACU1006RA hub and ACUR001A Remote units BRAND CATX KVM EXTENDER FAMILY...
- Page 28 INSTALLATION 5V PSU Figure 9 ACU1006RA rack used with ACUR002A units to extend dual video...
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Page 29: Remote Unit Configuration & Operation
SERVSWITCH Remote Unit Configuration & Operation Cat5/5e/6 cables are specifically designed for networking applications and not for transmitting analog video. Your CATx KVM extender includes, and requires, advanced technology to enable its use at high screen resolutions. This section describes how to optimize the video signal, configure the Extender system and operate the Remote unit. -
Page 30: Video Adjustments
REMOTE UNIT CONFIGURATION & OPERATION Video Adjustments Remote units feature a number of correction tools to simplify video optimization. This procedure is straightforward and only needs to be carried out once. For each video channel, the Remote unit allows you to optimize independently: •... -
Page 31: Command Mode
SERVSWITCH Command Mode During normal use, the Remote console keyboard functions in the usual manner. However, by using a specific ‘hot’ key sequence, you can set the keyboard into a Command Mode. From this, you can use various keys and key combinations to tune the video signal and generally configure the extender system. -
Page 32: Adjusting Video
REMOTE UNIT CONFIGURATION & OPERATION Adjusting Video Use the following step-by-step procedure to optimize the video image on the Remote console: If possible, view the online test card at: http://www.blackbox.com/tech_support/ts_upgrades/ts_ss.html This is an image (see Figure 10) created and used by the manufacturer for video optimization purposes. - Page 33 SERVSWITCH Select the video channel you want to configure using one of the following keys on the numeric keypad: Channel Command Select Channel 1 For Adjustment Select Channel 2 For Adjustment Select BOTH Video Channels Use Channel 0 to tune both video channels simultaneously. This simplifies the procedure for setting up large dual-head installations where a consistent cable type is used and the adjustments required should be almost the same.
- Page 34 REMOTE UNIT CONFIGURATION & OPERATION LF too low HF too low Figure 11 Problems with smearing and sharpness requiring LF and HF adjustment Identify the ‘slowest’ color – the colored line furthest to the right. Delay the signals of the two other colors using the following commands: Delay Command Increase RED Delay (move right) Decrease RED Delay (move left)
- Page 35 SERVSWITCH Slower Figure 12 Illustration of skew and appearance on test card Some Cat5e/Cat6 cables require a large green delay. Video quality can be often be vastly improved by using standard crossover patch cables at both ends of the link rather than straight patch cables. For details see Appendix D: Advanced Cabling Issues (Skew), page 55.
- Page 36 REMOTE UNIT CONFIGURATION & OPERATION Fine-tune the LF equalization to remove ‘black video smearing’ - black smears to the right of large objects such as window title bars (see Figure 11). LF Equalization Commands Increase LF Equalization (Coarse) Decrease LF Equalization (Coarse) Increase LF Equalization (Fine) Decrease LF Equalization (Fine) Fine-tune the HF equalization to sharpen the video image.
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Page 37: Other Remote Configuration & Operation Options
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Other Remote Configuration & Operation Options Reset Commands The ServSwitch Brand CATx KVM Extender Series has a number of commands to reset the keyboard and mouse, to reset EQ and Delay values and to restore the factory default configuration. -
Page 38: Private Mode Commands
This command only applies to operation with Local units (standalone and rack) that have firmware versions ‘S50’ and above. The firmware-revision level is printed on the base of the Extender unit (see Appendix F: Calling Black Box, page 60). <Left Control> + <Left Shift> + <F10>... - Page 39 SERVSWITCH Local Unit Configuration Commands On dual access systems, a Local console user can lock out the Remote console (see Local Console Commands, page 41). There are two commands for configuring this feature from the Remote console: Command Local Unit Initial Hot Key For Local unit firmware versions ‘S50’...
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Page 40: Local Unit Operation
Local Unit Operation Overview You need to read this section if you have purchased an extender system kit containing both a Local and Remote unit. For more information about serial/audio port operation, see Appendix E: Audio/Serial Ports, page 58. Keyboard and Mouse Emulation Local units have keyboard and mouse emulation. -
Page 41: Dual Access Systems
SERVSWITCH Dual Access Systems ACU2009A and ACU2028A models offer dual access from consoles at both Remote and Local units. This operates on a first-come, first-served basis. When one console is in use, the system blocks out the other console until there is no keyboard or mouse use at the active console for two seconds. - Page 42 Local Console Commands After pressing the initial ‘hot’ key on the Local keyboard, you can issue a number of commands by pressing additional keys. These commands allow you to start a private mode session on the Local console or to reset the keyboard and mouse. These commands only apply to Local units and Rack hubs having firmware versions ‘S50’...
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Page 43: Troubleshooting
SERVSWITCH Troubleshooting Video The image is not sharp, or is badly smeared. Have you adjusted the video equalization? Follow the instructions on page 29. Check the Interconnect cable between the Remote and Local units. Is it of the recommended type (see page 19)? Is it intact along its entire length and securely connected at both ends? Is it wired correctly (see page 56)? Ensure that all video connections throughout the system are attached securely. - Page 44 The monitor sometimes goes blank for a second or two. Check that the interconnect cable is not routed near power lines or other sources of electrical interference. If this is a persistent problem, contact Technical Support. Check system grounding. The PC won’t boot into the correct graphics mode. If your graphics card supports VESA DDC (Display Data Channel), configure the graphics driver by explicitly setting the make and model of the monitor.
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Page 45: Keyboard & Mouse
Issue the Null Mouse command up to three times. Ensure that you have the latest driver for your mouse. If you are using the extender with a KVM switch, command the switch to reset the mouse. Quit and restart the application. -
Page 46: Audio
Audio The audio is very quiet. The audio I/O is line-level and requires amplified speakers and connection to devices providing line-level I/O. The audio is loud but distorted. Check that the audio input is not greater than line level (4V peak-to-peak). The KVM extender accepts line-level audio input only. -
Page 47: General Questions
Local-Remote interconnection to create a KVM matrix-switch system. Sometimes you may need to reset the keyboard and mouse (by entering the appropriate command) after a swap or switch. Please call Technical Support before deploying such a system. Can the extender be connected into our network? Absolutely not. -
Page 48: Appendix A: Example Applications
• Six dual-monitor consoles with serial and audio (Figure 13). • Six remote serial touch screens with Local access through a KVM switch (Figure 14). • Information distribution system sharing a single PC at up to six remote locations (Figure 15). - Page 49 SERVSWITCH Figure 13 Dual-monitor consoles with serial and audio extension BRAND CATX KVM EXTENDER FAMILY ACU1006VRA Extender Hub Takes primary video, keyboard, mouse, audio and serial signals from each CPU (only two shown). ACURA002A Remote units connect to KVM console and secondary monitor.
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Page 50: Kvm Switch
Touch screen network with local access to CPU through KVM switch APPENDIX A: EXAMPLE APPLICATIONS Local access ports connect to single KVM console through a ServSwitch brand KVM switch. ACU1006DVRA Extender Hub Takes KVM and serial signals from each CPU (only two shown). ACURA002A Remote units connect to touch screens. - Page 51 SERVSWITCH ACUR001A Remote units connect to KVM consoles. Figure 15 Information distribution system sharing a single PC BRAND CATX KVM EXTENDER FAMILY ACU1006DRA Extender Hub CPU connects to Port 1. Local access ports are daisy-chained to allow operation from any console and/or video to be distributed to multiple locations.
- Page 52 Figure 16 Extender system with second screen for security monitoring APPENDIX A: EXAMPLE APPLICATIONS Security System Provides secondary video input. ACU2201A Takes KVM signals from standard PC and secondary video from security system. ACUR002A Connects to KVM console. Secondary monitor used for security monitoring.
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Page 53: Appendix B: Rack Mount Options
SERVSWITCH Appendix B: Rack Mount Options Most of the extender units can be mounted in a 19” rack using one of the two mounting kits: • RMK19U-X3 • RMK19U-R2 RMK19U-X3 Mounting Kit RMK19U-X3 allows you to mount up to three of the following units across 1U: •... - Page 54 RMK19U-R2 Mounting Kit RMK19U-R2 allows you to mount one of the following Local units across 1U: • ACU2001A • ACU2022A • ACU2009A • ACU2028A The kit consists of two angled brackets. To mount a unit: Remove the two screws from one side of the unit.
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Page 55: Appendix C: Remote Unit: Flash Upgrading & External Configuration
SERVSWITCH Appendix C: Remote Unit: Flash Upgrading The Remote unit contains a configuration port accessed through the mouse port. By attaching an upgrade cable between this port and the serial port on any PC (or laptop) the Remote unit’s firmware may be upgraded. In addition, all configuration settings may be saved, adjusted and restored. -
Page 56: Appendix D: Advanced Cabling Issues (Skew)
APPENDIX D: ADVANCED CABLING ISSUES (SKEW) Appendix D: Advanced Cabling Issues The suggestions made in this Appendix should only be investigated if you cannot obtain satisfactory image quality after configuring the Remote unit (as described in Section 4). The techniques described here are usually only necessary when you are operating at the highest screen resolution (1600x1200) with long Interconnect cables. -
Page 57: Cable Pinning/Pairing
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Cable Pinning/Pairing The following table illustrates which RJ45 connector pins the extenders use for various signals. It also details the standard EIA-568B wiring scheme that is recommended for most installations. Looking into the RJ45 socket on a Remote unit, Pin 1 is on the right and Pin 8 on the left. Using a crossover cable (at each end) will put the green video on the orange colored pair and the blue video on the green colored pair. - Page 58 APPENDIX D: ADVANCED CABLING ISSUES (SKEW) Optimizing Pairs (General Solution) Measure pair lengths with a LAN cabling tester (TDR) or view pairs by stripping back a small piece of cable and viewing how tightly pairs are twisted. The most tightly twisted pair is the slowest (longest) and the loosest pair the fastest (shortest).
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Page 59: Appendix E: Audio/Serial Ports
SERVSWITCH Appendix E: Audio/Serial Ports Operation & Multi-Port Configuration This appendix describes audio & serial interface operation for those models that have this feature: • ACU2022A • ACU2028A • ACU2222A • ACURA001A • ACURA002A These extender products contain daughter boards that allow bi-directional stereo audio and a full-duplex serial data link to be sent across the CATx interconnection cable in addition to PS/2 keyboard, mouse and video. -
Page 60: Audio Interface - Set Up And Operation
Audio Interface - Set Up and Operation The audio interface is line-level and is designed to take the output from a sound card (or other line-level) source and be connected to a set of powered speakers at the other end of the link. Stereo audio may be transmitted either way across the link (simultaneously). -
Page 61: Appendix F: Calling Black Box
If you are shipping it for repair, please include the Remote Unit’s external power supply. If you are returning it, please include everything you received with it. Before you ship the Extender back to Black Box for repair or return, contact us to get a Return Authorization (RA) number. -
Page 62: Appendix G: Specifications
Appendix G: Specifications Video Maximum Resolution Video Compatibility Video I/O Skew Compensation Video Compensation Video Coupling Sync I/O Video Input Connectors Video Output Connectors Keyboard and Mouse KB Compatibility Mouse Compatibility KB/Mouse Connectors (CPU) KB/Mouse Connectors (Device) APPENDIX G: SPECIFICATIONS 1600x1200@60Hz over 650ft (200m) 1280x1024@75Hz over 1000ft (300m) Operation at higher resolutions/refresh rates may be... -
Page 63: Serial Interface
SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Serial Interface Max Baud Rate Supported Serial Data Format Signals Transferred Local Unit Connector Remote Unit Connector Audio Interface Description Transmission method Signal levels Input Impedance Local Unit Connectors Remote Unit connectors Microphone Support Power Requirements Local Power Unit Remote Power Supply... -
Page 64: Size And Shipping Weight
Size and Shipping Weight ACUR001A, ACUR002A ACURA001A, ACURA002A ACU2201A ACU2222A ACU2001A, ACU2009A ACU2022A, ACU2028A Environmental Operating Temperature Storage Temperature Relative Humidity Chassis Construction APPENDIX G: SPECIFICATIONS Remote Unit: 5.5”x5.7”x1.1” (140x145x29mm) Shipping Weight: 2.7lb (1.2kg) Remote Unit: 5.5”x5.7”x1.7” (140x145x44mm) (1U) Shipping Weight: 2.9lb (1.3kg) Local Unit: 4.3”x5.7”x1.1”... - Page 65 NOTES...
- Page 66 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 725-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com...
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