Troubleshooting; Headset - Plantronics Voyager 4210 Office User Manual

Troubleshooting

Headset

I can't hear a dial tone in the
headset.
I hear static.
The sound is distorted.
I hear echo in the headset.
• Make sure your headset is charged.
• Make sure your headset is paired to base. See
• Press the base's corresponding Audio button.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default
ATTENTION Use configuration
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust
• Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn't help, your headset is going out of
range, move closer to the base. See
.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust
• If the audio level is too low in this position, increase the headset
volume. See Adjust volume.
Pair again to base.
A works for most phones.
D for Cisco phones. Cisco phones
Adjust volume.
volume.
Position Your Base
volume.
Adjust volume.
volume.
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