Plantronics Voyager 4210 Office User Manual
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Plantronics Voyager 4210 Office User Manual

Plantronics Voyager 4210 Office User Manual

For computer and desk phone
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PLANTRONICS + POLYCOM.
NOW TOGETHER AS
Voyager 4210/4220 Office
for computer and desk phone
User Guide

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Summary of Contents for Plantronics Voyager 4210 Office

  • Page 1 PLANTRONICS + POLYCOM. NOW TOGETHER AS Voyager 4210/4220 Office for computer and desk phone User Guide...

  • Page 2: Table Of Contents

    Contents Overview Headset overview Base overview Accessories Hook up your system Desk phone setup details Position Your Base Pair Pair again to base Pair to mobile device Pair mode Fit and charge Wear on the right or left Charge Check headset battery status Load software The Basics Power on your headset...

  • Page 3: Overview

    Overview Headset overview Siri Google Assistant ™ Amazon Alexa* LEDs Mute/unmute Alexa Smartphone feature: Voice assistant (*requires app) Power ® Bluetooth pairing Charge port Volume Call ® Siri , Google Smartphone feature: Default voice assistant ™ Assistant Play/pause** Next track** Previous track** NOTE **Functionality varies by application.

  • Page 4: Base Overview

    Base overview 2 3 4 Computer button Handset lifter jack Bluetooth LED Telephone interface cable jack Desk phone button Headset Bluetooth pairing button Charging LED Desk phone listening volume USB port Desk phone speaking volume Power jack Desk phone configuration switch Accessories Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call.

  • Page 5: Hook Up Your System

    Hook up your system Using the diagram, connect your headset system. HEADSET PORT HEADSET PORT plantronics.com/software Plantronics Hub for Windows/Mac NO HEADSET PORT NO HEADSET PORT Desk phone setup details Choose a desk phone setup A, B, C or D and connect cables.
  • Page 6 • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone •...

  • Page 7: Position Your Base

    • Adjust the configuration switch on the bottom of the base to default A, which works for most phones. Use configuration for Cisco phones. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches.

  • Page 8: Pair

    Pair Pair again to base Your headset comes pre-paired to the base. To pair again: Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue. Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.

  • Page 9: Fit And Charge

    There are 3 ways to check the headset battery status. Choose: status • Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or menu bar to view battery status • Plantronics Hub for iOS/Android: check the home screen •...

  • Page 10: Load Software

    Load software Plantronics Hub is an invaluable headset tool. NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality. • Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software. • Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store or Google Play.

  • Page 11: The Basics

    • Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub. This ringtone alerts you if you are not wearing your headset and a call comes in. Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
  • Page 12 Hold a call To hold an active call or resume a held call: • Press the headset Call button for 2 seconds. • Computer or desk phone: Press the corresponding base Audio button for 2 seconds. The button flashes red when a call is on hold. NOTE 2 desk phone calls can be put on hold only from your desk phone.

  • Page 13: More Features

    Launch the Tile app and follow the instructions to connect your headset Change your default line Change the default outbound phone line/audio channel in Plantronics Hub for Windows/Mac. Online indicator Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics Hub.

  • Page 14: Corded Mode (Audio Over Usb)

    Corded mode (audio over If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density USB) problems. Improve audio performance by using density-friendly corded mode. Disconnect your Bluetooth USB adapter from your computer Connect your headset directly to your computer with the provided 1.5 m USB cable Power off your headset to use density-friendly corded mode NOTE Your headset battery charges while in corded mode.

  • Page 15: Troubleshooting

    Troubleshooting Headset I can’t hear a dial tone in the • Make sure your headset is charged. headset. • Make sure your headset is paired to base. See Pair again to base. • Press the base's corresponding Audio button. • Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard.

  • Page 16: Desk Phone

    • Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software. • If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base's Audio button and then use the softphone interface to place/answer/end calls.
  • Page 17 • Adjust listening/speaking volumes in the softphone application. The sound is distorted or I hear an • Reduce speaking and/or listening volume on the computer using echo in the headset. your softphone application. • Point microphone towards your chin. • If the distortion is still present, lower the volume on the headset. I can no longer hear any audio For Windows 10 and Windows 8 systems through my PC Speakers.

  • Page 18: Support

    2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

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