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Retrofit Instructions
1. (Existing Signs Only) Prior to installation, survey the site for information regarding power and accessibility inside and outside the building. Ensure that the
branch circuit supplying the existing transformer or ballast will be within the voltage ratings of the new LED power supply, and have a current rating
not exceeding 20A, or that permitted by applicable local, state, or country electrical codes (whichever is less).
2. (Existing Signs Only) Remove the existing lighting equipment to be replaced, such as neon tubing or fluorescent tubes; and associated transformers and
ballasts. Care should be taken not to break the existing neon or fluorescent tubes.
NOTE: Follow all federal and local regulations when disposing of neon tubing, fluorescent tubes, transformers and ballasts.
3. (Existing Signs Only) If removal of the existing lighting equipment eliminates the disconnect switch, as required by applicable local, state, or country electrical
codes; a new disconnect switch must be installed.
4. (Existing Signs Only) Make sure the removal of lighting equipment does not compromise the integrity of the sign body (i.e. water intrusion). Fill in all holes
0.5 in. (13 mm) or smaller with the appropriate amount of rated caulk or sealant. For holes greater than 0.5 in. (13 mm), use an aluminum or zinc coated steel
patch with rivets and sealant.
5. Determine the necessary footage of Contour to illuminate sign.
6. A Tetra
24VDC Class 2 Power Supply, as listed below, must be used with this retrofit kit. Determine the number of Tetra
®
power the footage of Contour required to illuminate the sign using the loading chart below, so as not to overload the Tetra
7. Follow the instructions above to properly mount the LED modules.
8. Connect the DC output of the power supply to the LED modules using the Electrical Connections instructions above.
9. Connect the power unit to the supply in accordance with the applicable local, state, and country electrical codes, and the instructions found in the power
supply installation guide.
10. If required, the disconnect switch shall be installed by qualified personnel, in accordance with applicable local, state, and country electrical codes.
Troubleshooting
Symptom
All LEDs are OFF
Some LEDs appear dim
Some of the sections are not illuminated
Specifications
Maximum Loading per Tetra
SKU
Rating
24VDC, 1.30W/ft. (Strip)
GEXNLRD-1
1.53W/ft. (System)
GEXNLBL-1,
24VDC, 1.73W/ft. (Strip)
GEXNLGL-1
2.03W/ft. (System)
GEXNL65-1,
24VDC, 3.17W/ft. (Strip)
GEXNL32-1
3.73W/ft. (System)
Maximum Remote Mounting Distance
20W Power Supply
80W Power Supply
100W Power Supply
180W Power Supply
This product is intended solely for the use of non-residential signage
lighting and is not intended for use in any other applications.
www.gelighting.com
GE and the GE Monogram are trademarks of the General Electric Company. All other trademarks are the property of their respective owners. Information provided is subject to
change without notice. All values are design or typical values when measured under laboratory conditions. GE Lighting is a business of the General Electric Company. © 2016 GE.
SIGN171 (Rev 11/17/16)
GE2024-0587
Solution
Check AC input connection and/or check circuit breaker
Check wire connection(s) at the Tetra Contour LS section and power supply for improper termination(s) or
short circuits. Properly terminate or replace the wire connection(s).
Check that connections are the white wire with red stripe (+) of the LED strip to the red wire (+) of the power
supply and the white wire (-) of the LED strip to the black or blue wire (-) of the power supply.
Ensure the overall length of the Tetra Contour LS does not exceed the maximum load.
Ensure the length of supply wire is equal to or below the recommended remote mounting distance.
Make sure that all LED light engines have the same suffix code (suffix code is located on the box label).
Check wire connection(s) at the Tetra Contour LS section and power supply for improper termination(s) or short
circuits. Properly terminate or replace the wire connection(s).
Check that connections are the white wire with red stripe (+) of the LED strip to the red wire (+) of the power
supply and the white wire (-) of the LED strip to the black or blue wire (-) of the power supply.
24 VDC Power Supply
®
20W
Power Supply
Note: Load shall
not exceed 0.83A
14 ft. (4.27 m)
11 ft. (3.35 m)
6 ft. (1.83 m)
18 AWG/0.82 mm
Supply Wire
20 ft./6.1 m
20 ft./6.1 m
20 ft./6.1 m
20 ft./6.1 m
80W
100W
Power Supply
Power Supply
Note: Load shall not
Note: Load shall not
exceed 3.3A
exceed 4.1A
58 ft. (17.68 m)
69 ft. (21m)
44 ft. (13.41 m)
52 ft. (15.85 m)
24 ft. (7.3 m)
29 ft. (8.8 m)
16 AWG/1.31 mm
2
2
Supply Wire
–
30 ft./9.1 m
30 ft./9.1 m
30 ft./9.1 m
Conforms to the following standards:
Class 2 Power Supplies required to
®
Class 2 Power Supply chosen.
®
180W
Power Supply
Note: Load shall not exceed 3.8A
per each (of 2) output channels
65 ft. (19.81 m) per output channel
130 ft. (39.62 m) per power supply
48 ft. (14.63 m) per output channel
96 ft. (29.26 m) per power supply
27 ft. (8.2 m) per output channel
54 ft. (16.4 m) per power supply
14 AWG/2.08 mm
12 AWG/3.31 mm
2
Supply Wire
Supply Wire
–
50 ft./15.2 m
86 ft./26.1 m
50 ft./15.2 m
86 ft./26.1 m
50 ft./15.2 m
86 ft./26.1 m
N102
2
–
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