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Tetra
LED Tape Gen 2
®
Troubleshooting
Symptom
Solution
All letters are OFF
• Check AC input connection and/or check circuit breaker.
• Check wire connection(s) at the Tetra
• Properly terminate or replace the wire connection(s).
• Check that connections are the red striped wire (+) of the LED strip to the red wire (+) of the power supply and the white
wire (-) of the LED strip to the black or blue wire (-) of the power supply.
Some LEDs appear
• Ensure the overall length of the Tetra
• Ensure the length of supply wire is equal to or below the recommended remote mounting distance.
dim OR not
• Verify that each connector between the affected LEDs and power supply is fully engaged by applying pressure on the cover
illuminated
verifying that the tabs have clicked into place and their is good electrical contact.
• Check wire connection(s) at the Tetra
Properly terminate or replace the wire connection(s).
• Check that connections are the red wire (+) of the LED strip to the red wire (+) of the power supply and the black wire
(-) of the LED strip to the black or blue wire (-) of the power supply.
Shadows
• Re-route supply wire and secure to the back of the can with silicone. Adjust wire connector orientation so that it does
not cover any LEDs.
• Adjust LED layout to ensure uniformity of illumination on the face of the letter.
Maximum Loading per Tetra 12 VDC Power Supply
SKU
Rating
GETP35-2
GETP40-2
4.5W/m (1.37W/ ft.)
GETP50-2
GETP60-2
GETPH35-2
GETPH40-2
10.6W/m(3.22W/ ft.)
GETPH50-2
GETPH60-2
GETPRD-2
3.6W/m (1.08W/ ft.)
GETPGL-2
2.4W/m(0.75W/ ft.)
GETPBL-2
4.5W/m(1.37W/ ft.)
NOTE: For linear runs longer than 5m/16 ft. the center connection to the tape is recommended to minimize voltage drop.
Maximum Remote Mounting Distance
25W Power Supply
60W Power Supply
180W Power Supply
If you have any questions about these instructions or your specific application, please contact support at tetra.support@gecurrent.com.
This product is intended solely for the use of non-residential signage lighting and is not intended for use in any other applications.
IP54 rated: LED modules are not suitable for prolonged submersion or direct exposure to water and must be protected from the weather.
LED System and power supply for improper termination(s) or short circuits.
®
LED System does not exceed the maximum load.
®
LED System and power supply for improper termination(s) or short circuits.
®
25W Power Supply
4m/13 ft.
1.7m/5.6 ft.
5m/16.4 ft.
7m/23 ft.
4m/13 ft.
18 AWG/0.82 mm
16 AWG/1.31 mm
2
Supply Wire
120 ft./36.6 m
20 ft./6.1 m
20 ft./6.1 m
For the latest install guides for your product go to: www.gecurrent.com
Conforms to the following standards:
www.gecurrent.com
© 2021 Current Lighting Solutions, LLC. All rights reserved. GE and the GE monogram are trademarks of the
General Electric Company and are used under license. Information provided is subject to change without
notice. All values are design or typical values when measured under laboratory conditions.
SIGN252 (Rev 02/15/21) Enovia - A-1012632
60W Power Supply
10m/32 ft.
4m/13 ft.
12m/39 ft.
15m/49 ft.
10m/32 ft.
14 AWG/2.08 mm
2
Supply Wire
Supply Wire
–
30 ft./9.1 m
50 ft./15.2 m
30 ft./9.1 m
50 ft./15.2 m
Installation Guide
180W Power Supply
10m/32 ft. per output channel
30m/96 ft. per power supply
4m/13 ft. per output channel
12m/39 ft. per power supply
12m/39 ft. per output channel
36m/117 ft. per power supply
15m/49 ft. per output channel
45m/147 ft. per power supply
10m/32 ft. per output channel
30m/96 ft. per power supply
12 AWG/3.31 mm
2
Supply Wire
–
–
86 ft./26.2 m
86 ft./26.2 m
2
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