Troubleshootings - KERUI PG-103 User Manual

TROUBLESHOOTINGS

Issues
The alarm cannot start up.
Remote control
does not work.
Door/Window sensor does
not work when triggered.
PIR does not work
when triggered.
No sound when alarm
No text massage
notification (SMS)
No phone calls received
when alarm.
24
Reason/Solution
1. Make sure alarm hub power adapter is connected to AC
power properly;
2. Ensure the power is on
1. Check if indicator on remote control is on when pressing,
if not, please re-install or replace battery ;
2. Make sure remote control is connected to alarm hub successfully;
3. Check if distance between alarm hub and remote control is
too far away.
1. Check if LED indicator is on when magnetic
separates from transmitter;
2. Check if door/window sensor is far away from alarm hub
3. Check if system is in armed state.
4. Check if installation distance between magnetic and
transmitter is within 2-3 cm;
5. Check if hub learns door closing code of door/window
sensor, if yes, delete door sensor from hub and reconnect
sensor to hub.
1. Make sure insulation strip is pulled away and PIR is
switched to ON.
2. Check if detector is in sleeping state;
3. Check if system is in armed state;
4. Check if battery level is too low.
5. Check if detector is too far away from alarm hub
1. Check whether the siren sounds switch 1. Check whether the siren sounds switch
(go to Menu> Settings> Switch>Siren) and time
(go to Menu> Settings> Delay>Siren Duration) are on.
2. You can set alarm tone and siren ring on APP
1. Make sure inserting direction of SIM card is right "Chip
facing up, gap facing outward";
2. Insert SIM card before turning on hub.
3. Check if SIM card supports correct GSM or 3G network,
if there is a network signal;
4. Check if SIM card is with enough balance credit;
5. Check if SIM card has enabled caller ID, SMS function;
6. Check if it is necessary to bind hub IMEI number;
1. Check if alarm phone numbers are stored and turn on
phone/SMS notification;
2. When answering calls after alarms, do not immediately
disarm, otherwise system will stop calling;
3. Check if SIM card is with enough balance credit;
4. Check if hub is set with invalid network server IP or
invalid APN.