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COMBO HEADSET
5. Troubleshooting
5.1 Problems and Solutions
The headset beeps every 10 seconds:
• Replace the battery.
People have a hard time hearing me:
• Adjust the microphone
positioning (refer to Section
4.5, number 3).
• Increase the microphone
sound level (refer to Section
3.3.2).
The noise-canceling does not seem to
be working:
• Adjust the microphone
positioning (refer to Section
4.5, number 3).
The headset seems to turn off during
a conversation:
• The headset has a feature
20
that turns down the receive
sound when no one is
speaking. The headset
automatically turns on when
someone begins to speak.
I cannot hear the other person:
• Adjust the receive volume
(refer to Section 4.2).
The headset won't seem to wake up:
• On some quiet phone
systems, the headset may not
exit stand-by mode
automatically. Press the
volume button to wake up
the headset.(refer to Section
4.1).
If you are still having trouble,
please call Black Box Technical
Support at 724-746-5500.
5.2 Calling Black Box
If you determine that your Combo
Headset is malfunctioning, do not
attempt to alter or repair the unit.
It contains no user-serviceable
parts. Contact Black Box at 724-
746-5500.
Before you do, make a record of
the history of the problem. We
will be able to provide more
efficient and accurate assistance if
you have a complete description,
including:
• the nature and duration of
the problem.
• when the problem occurs.
• the components involved in
the problem.
• any particular application
that, when used, appears to
create the problem or make
it worse.
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